“stay away from Spirit”
Flight from New York City to Ft. Lauderdale
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- July 2010
- Seat Class:
Spirit lures customers with promises of very low rates and specials. If you join their flying club, which now costs $39.99 as I was not warned that there was an automatic renewal of the introductory rate, they send emails promising flights for very low rates. These flights are never available and their website will not let one go online to check in the few hours after the offer is sent out.
Further, many of their employees are rude. After standing in line with my child to board after our zone was called.
When we got to the boarding agent, she said, in a really loud voice, "you jumped the line, you have to go back." We were in a long line with many people. She yelled at everyone, it was embarrasing and rude.
Another example: After sitting on the tarmac for almost 2 hours we took off, the drink service began.
A young teenager who sat beside me, asked for water, and then for his credit card. He had no credit card. I asked how much the drinks cost as I was going to pay for his and our water, the stewardess said "look of page 43 of the Sky Magazine." My tray table was down, is the cost of water a secret? (cost for water $3.00) In the spirit of customer service, could Spirit have offered everyone free water after that long wait?
As we were leaving th flight there was a station with agents offering three free flights if one signed up for a Spirit credit card. My child said " I don't think we want three free flights."