“Alitalia was a pleasant surprise”
Flight from New York City to Rome
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- August 2010
- Seat Class:
Delta never told us that our codeshare flight to Italy required us to go to Alitalia to check in, etc. I only found out because I called them to ask why I wasn't able to checkin online. I would have gone to the wrong terminal. Also, Delta didn't tell us that all our confirmation and flight numbers were, therefore, wrong because they were Delta numbers, and Alitalia has their own.
But the Alitalia flight was much better than we expected. Unlike on Delta, we were able to check our first bags free, and got free pollows, blankets, meals , beverages and snacks throughout the flight. Also, for those who wanted them, beer and wine were served for free.
The personnel were very courteous and we liked that they were dressed like professionals, not like someone who was going to the supermarket.
The checkin was organized and went quickly and smoothly.
Really, we were shocked by how Alitalia operated since we had read horror stories.
Only downer_ very cramped seating.