“Paid for 2 seats...only got 1 1/2 a seats at best !”
Flight from Miami to Boston
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- May 2010
- Seat Class:
My Husband and I purchased 2 round trip tickets on American Airlines from Boston to Miami . The flight from Boston to Miami went without incident. The Return flight from Miami to Boston went as follows. My husband and I headed for our seats, one was a window seat and one was a middle seat. When we reached our aisle we saw that an unusually heavy women had the aisle seat and the armrest was in the upward position and she did require the seatbelt extension. My husband took the window seat and I took the middle seat.
Due to the women's size, she had no choice but to use part of my seat with the armrest up and I had to use part of my husbands seat with his armrest up. I was unable to place my tray down during the beverage service as her leg was blocking it. I had to sit leaning to one side with my arms straight out and crossed over at my wrist. My husband also had to sit to the side against the window.
Out of respect to this women we did not call a flight attendant over to ask for a seat change. We felt that may have embarrassed her. Upon our return we did contact AA and the said due to the delicate nature of the situation they could not say anything to the women. They offered us 3K frequent flyer miles.
We feel this situation should have taken care of at the gate before boarding. It was very obvious this women needed to have 2 seats to accommodate her size and this should have been addressed before boarding the plane. There were empty seats available and we also noticed a flight attendant was seated in first class.
Offering us frequent flyer miles was an insult. We paid for two seats and all we wanted was what we paid for , nothing more and surely nothing less. I guess American Airlines chooses who is worthy of their customer service. Thank you for allowing us to share this with other travelers.