“Delta is totally inept at their ATL hub”
Flight from Miami to Atlanta
- One Way
- Number of Stops:
- No stops
- Date of Flight:
- August 2010
- Seat Class:
We were scheduled to depart MIA at 0745 but delayed due to lack of blue fluid in the lav which had to be serviced. Delta can't discover this prior to the passengers boarding? Delta is definitely not ready when you are as they used to advertise!
We finally took off at 0816 and landed ATL at 0946 on the far south runway, 3 minutes early. After crossing runways we sat on a taxiway due south of the tower with four or five other aircraft for approximately 25 minutes and did not arrive at gate A10 until 10:28am. This was an absurd 42 minutes from runway to gate!
We did not get off aircraft until 10:35am. We had to take the train from Concourse A to Concourse E to make the once daily A330 nonstop to HNL and we arrived at the E gate at 10:50am only to see the aircraft being pushed back. This was the first time in a week that the aircraft pushed back on time; most days it was after 11am. We were then directed to a missed connection counter where they booked us on a flight to LAX at 2:50pm (4 hours later) and connected us to another flight to HNL. We arrived at HNL at 8:50pm, 6 hours and 20 minutes later than scheduled. Other passengers also missed the HNL non-stop but Delta didn't care because they had overbooked the flight and filled the seats.
I will never fly Delta again and if forced to fly them I will make sure I have at least 2 hours connection time at ATL and not just one hour. Delta is completely inept and incompetent at trying to manage a hub operation at ATL that has become too large to work properly.