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Reviews for Houston to Madrid (IAH-MAD)
Flight from Houston to Madrid
- British Airways
- Round Trip
- Number of Stops:
- 1 stop in London, England
- Date of Flight:
- March 2011
- Seat Class:
Return flight from LHR to IAH (BA0197) was first delayed 2 hours. We it was time to board the plane we were bused to a plane that was parked far across the airport. We were stacked into the busses like sardines. The bus was FULL and the employees kept yelling "Make room! Make room!" After about 1 hour in the air the plane was diverted back to LHR because of an inflight problem. Once we returned to the baggage claim at LHR British Airways announced that it planned to reroute their passengers on the next available flights ... well, that was only for first class flyers. Everyone else had to que up in a huge line to be placed on multiple carriers. These flights had multiple stops and connections back to the states. The further back in line you were the worse your choices were. I made it home 2 days later because of delays and missed connections. It was total chaos and a horrible situation made worse by some British Airways employees shouting at and bad mouthing some of the passengers. It was completely unprofessional behavior. I couldn't believe the low level of customer service and the total disregard for our need to return to the states in a timely manner. I will avoid this carrier in the future.