“Horrible at very best!”
Flight from Ft. Lauderdale to San Jose
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- July 2010
- Seat Class:
I recently took a month vacation to Costa Rica via Spirit Airlines and specifically bought their "$9 Fare Club Membership" in order to get the best price for my flight. A rountrip cost me a total of $209 dollars. I signed in online with my membership and bought my ticket. I received an email confirmation with my Spirit Airlines Membership number ON THE RESERVATION.
The other day, while purusing various online accounts, I decided to check to see if my miles had been added from Spirit to my mileage account with them. It showed a 0 mile balance. I immediately called Spirit Airlines to resolve this and was IMMEDIATELY told I had not signed in while purchasing this ticket and was ineligible for my miles since it was past 30 days. I explained that I was staring at an email sent from Spirit Airlines on May 10th (bear in mind I flew on July 11th) stating all my information, flight cost and also my Spirit Airlines membership number.
After going back and forth with the individual with whom I was speaking, I asked to speak to a supervisor. I was transferred and IMMEDIATELY told I had not signed in. I went back and forth with the supervisor and even posed a theoretical question to the supervisor. I said "Let me ask you a question. Let's assume that I do know what I'm talking about and that I did indeed sign in to my account whilke purchasing the ticket. Is there even a 1% chance that your system made an error?" The supervisor said "Quite frankly, there is not, and that has never happened before".
At this point I was furious, and insisted that I could immediately send proof (since I saved my email confirmation) that I did indeed sign into my account. He asked me to wait for the third time and came back to the phone ten minutes later. He said "Is there any possibility that you called in after the fact and had your number added?". Once again, I asked the idiot-proof question. How can I possibly have an email from May 10th WITH MY MEMBERSHIP NUMBER clearly on it and my flight was on July 11th???
After ALL of this (over 30 minutes on the phone) the supervisor tells me he sees in the system that my membership is in a different system and isn't sure how that happened. He tells me "OK, sir, I went ahead and added those miles for you". NO APOLOGY, NO NOTHING. He immediately starts explaining to me how this is impossible to have happened.
Also, Spirit Airlines changed their policy on carry-on baggage requiring a fee for second carry-on bag starting August 1st, 2010. I had already bought the ticket way before this policy was in effect but Spirit Airlines still forced me to pay for the second carry-on bag when I didn't previously have to pay for it on the trip down to Costa Rica.
I feel that this sort of behaviour by Airlines is beginning to be typical, I guess if you spend a couple of hundred dollars on a ticket somewhere, the airline feels they are entitled to treat you like trash. God forbid anyone takes responsibility for their actions. Yes, I do have a choice when I fly and so do millions of other people who are tired of getting screwed over.
The unbelievable part of this is that I feel that Spirit Airlines does not care at all about customers.