Flight from Ft. Lauderdale to Detroit
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- July 2010
- Seat Class:
Our flight was delayed due to mechanical failure. After 1 1/2 hours in the plane at the gate/tarmack, we deboarded. There was only 2-3 Delta service agents for a full plane of 180 people to rebook flights and to issue vouchers. We stood in line for over 2 hours and received lodgings and a dinner voucher of $6.00. Dinner for $6.00 is absolutely ridiculous. I had to insist on a breakfast voucher, but was refused a lunch voucher. We were reissued a flight for the next day, but it had a 2 hour layover. Our original flight was non stop. I asked for seat assignments, but was told none could be issued until tomorrow. I asked why and the agent did not know. So disorganized.
I tried to book my own flight with another airline, but after talking with 3 agents, I was told Delta would not honor my own personal arrangments. So disorganized.
I asked for our luggage and was initially told the luggage was going straight through to Detroit. I inisted and after the agent made calls, we were told where we could pick up our luggage. The left hand doesn't know what the right hand is doing. So disorganized.
We went to luggage claim, and the agent had to ask other agents how to secure our luggage. The luggage handler brought out 1 piece luggage and we had to re-do the process to receive our other 2 pieces of luggage. So disorganized.
Overall, Delta management has not properly trained their staff in these types of situations. They need to get their act together.
I feel I suffered financially because we had a direct flight, which is more costly and a $6.00 dinner voucher and no lunch voucher caused me out of pocket expenses.