“This Airline needs Management”
Flight from Eugene to Los Angeles
- One Way
- Number of Stops:
- No stops
- Date of Flight:
- April 2011
- Seat Class:
My wife flew down to LAX to join me. When I finally found the airline at LAX, after about six trips around the airport,I could not locate an agent at the ticket counter, nor anyone who knew about her flight. As a matter of fact, there were employees who had never heard of it. Down in the baggage area where I was told I would meet her, there was only one bench. Since I was also told by the natives to arrive early, I arrived two hours early. I was unaware that her flight was late, as there were no monitors with Allegiant on them. I will admit that the baggage area was under construction. Approximately 200 yards from the baggage area, there were five benches, behind an escaltor. None of which were in use. There were no snack/soda machines in the area, and I was told that the closest food was almost six blocks away. When the flight did land, I watched for my wife at the elevator, because she would arrive in a wheelchair. Nope! She came down the escalator with the rest of the passengers. She was not provided a wheelchair, although two other passengers arrived in one. It took us almost 20 minutes to get from there to the baggage area because of my wife's condition. Probably 150 yards. When we finally arrived at the baggage area, her bag was the only one left. We left the airport almost two hours after the flight was supposed to arrive. Since she has short term memory loss because of a stroke, she couldn't remember how good the aircraft conditions or the attendants were So I will not comment on that!
WOULD I USE ALLEGIANT NEXT TIME? NOT ON YOUR LIFE!