“The flight from Purgatory (not bad enough for "Hell")”
Flight from Dublin to New York City
- Round Trip
- Number of Stops:
- No stops
- Date of Flight:
- September 2010
- Seat Class:
Boarding was uneventful. We were in an exit row & the male flight attendant was very nice to chat with.
We taxied out-awaiting our turn. We were an absolutely full Airbus 330-300 (old NW plane). Just as we neared our place to be next to takeoff, the wind shifted - and we had to change runways - getting at the end of that line. Then the wind shifted back - so back we taxied to the end of the line! It took about 1 hour after leaving the gate until takeoff!!
The flight was relatively uneventful - with a few bumpy periods. However, the back section was barely able to hear announcements from the cockpit (and nothing if one was using earphones-not even when they stopped the movie for a "PA announcement"). Since this is against FAA rules, we mentioned it several times to a couple of attendant, Nothing seemed to change.
Lunch was great! The lasagna became the new gold standard (better than the old TWA lasagna)!!
Before starting another movie, I ascertained when we were supposed to arrive (3:30pm) to be sure I would have time to finish it.
At 2:45, before approaching JFK airspace, there was an announcement about bumpy air ahead, and something about our having to remain seated for the duration of the flight. I only heard bits & pieces from the section ahead of us (beyond the bathrooms).
Unfortunately, at this point, the entertainment system was turned to showing Delta commercials only!
When we asked our nice flight attendant, he said the purser was responsible for the entertainment system, and we asked to speak with her.
When she arrived, my husband calmly stated that we had a problem, she *snapped* back that *she* had a problem, as attendants were all supposed to be seated. (We had not heard this part of the announcement.) We asked why the system was turned to commercials only, and she again *snapped* - on orders of the captain"!
We have never had the system turned off before landing (although exit rows do have to stow their pull-up monitors before the final approach). Talking to the captain of our next flight confirmed that he had never-nor had he ever heard of a pilot giving such an order. Clearly she lied to us!
We suspected as much at the time, and did not like how she was talking to my husband, who had remained calm throughout. He asked for her name or employee number - and she refused to give it & turned away to hide her badge from him - this is against regulations! Fortunately, I was able to read it!
To top it all off, we circled over Long Island for almost 1 hour and did not land until 4:20.
The "nice" attendant apologized for how the purser had talked to my husband-which was nice of him to do.
I won’t go into the details of the chaotic and messed up situation that our delayed arrival caused at JFK. Suffice it to say that we were supposed to have a 4hour 30min layover – with plenty of time to go through customs and have a nice sit-down dinner. Instead we arrived at our gate 10 minutes prior to the start of boarding having gotten no dinner at all!
At least the flight to San Francisco was uneventful – with a very pleasant crew. We usually like flying Delta, and use them for most of pur flights. We do have Silver Elite FF status.