“unreliable, unhelpful, unfriendly, unacceptable”
Flight from Detroit to Tulsa
- Round Trip
- Number of Stops:
- 2 stops in Minneapolis, Minnesota and Atlanta, Georgia
- Date of Flight:
- September 2010
- Seat Class:
I am not one to write a review especially a poor one but this i feel i should share.
My day started leaving for the airport at 5:15 am. (i was supposed to arrive in Tulsa at 11:25 am.
I arrived and checked in on time in Detroit for my 7:30 am flight. The flight was late departing causing us to be late arriving into Minneapolis. Upon arriving in Minneapolis I had 15 minutes to get to the gate. I was at F terminal and had to go to A. "BTW", Minneapolis does not have a tram until the middle of C terminal which makes it very hard to catch any plane that has less than a 35 minute layover. Needless to say, I missed my plane to Tulsa. The airline re-routed me to Atlanta leaving at 11:00 am, then catch a plane to Tulsa getting in at 5:08pm.
I arrived in Atlanta at 2:30 pm, i immediately checked the flight monitors for gate and flight time. It said A3 at 4:35 pm. i went to a restaurant by the gate and waited. I showed up at the gate at 4pm. The Delta employee informed me that my flight had just left and that the time on the monitor was an estimated time. She was not very nice about it. It was basically my fault because it was an "estimate". (two other people were standing there with me, they too had missed the flight because the read the monitor and trusted the time on it. It didnt say that on the monitor. it didnt say the original flight was delayed either. she directed me to the rebook counter.
When i arrived i was in tears. I got to the rebook counter and explained what had happened. I asked if they could get me on another airline since this all started with there flight leaving late out of Detroit and the monitors then giving the wrong departure time. They told me it was my fault because the second connection was an estimate. The original boarding pass said 4pm and that the monitors can say something different. He continued to tell me that they should actually charge me $50 to rebook me on a flight that would leave Atlanta at 8:45pm arriving in Tulsa at 9:51 pm. By this time all i could do was be very quite and be glad i had a ticket home. I understand that things happen out of our control. I think i would have been happy if they would have at least sincerely said they were sorry that it happeneded, but such wasn't the case, (except for a voice of a woman that i talked to twice on a service phone...once in minneapolis and the other in atlanta. Same lady she was nice but couldnt help me.)
I have traveled all over the world this summer on many different airlines for business, none Delta. Some with travels taking nearly two days to get home. I was not treated like i was trying to get home from a weekend visit to my father. I know that we really cant do anything about these kind of situations and maybe i should have stayed at the gate in case the monitor changed. Its all hindsight. I just wish they would have been kinder in a situation that was already unpleasant