“Airline Greed Trumps Customer Comfort”
Flight from Chicago to Las Vegas
- One Way
- Number of Stops:
- No stops
- Date of Flight:
- October 2010
- Seat Class:
I recently had knee surgery, so when I booked my flight in advance, I made sure to reserve a seat in the emergency exit row (and on the aisle) so there would be enough legroom. I'm tall (5'10") with long legs, so having enough legroom is always an issue, even without the surgery factoring in.
When I got to the airport, I found that the airline had changed my seat to a window seat in a back row, and the rows were so close together, my legs were literally jackknifed with no room to stretch. I asked the attendant about my original reservation and was told that unless I upgraded to "economy extra" class for an additional $99 fee, I'd have to keep this seat. Apparently the airline feels it's not making enough money from passengers, and has rearranged the rows so that the middle and rear cabin rows are so cramped together, customers will have to upgrade and pay extra just to get what is barely the minimum of comfort anyway, because the 'economy extra' seats only offered an inch or two more of space - still uncomfortable for any passenger who is as tall as me or taller.
Although I mentioned my recent surgery and how important it was to have some room so my leg wasn't folded in half for the 3 and a half hour flight, the only answer I got was to PAY MORE MONEY. And even after doing this, I didn't notice enough difference to make the flight any more comfortable.
We were all squashed together like sardines, and when the person sitting in the row in front moved his seat back to a reclining position for most of t he flight, I had his seat pressing hard against my legs throughout the trip. It was agony...and INFURIATING that an airline would be so greedy for additional ways to milk their customers of money that they are willing to completely ignore passenger comfort. I will NEVER fly United again.