“American Airlines is horrible with Customer Service”
Flight from Bloomington to Washington, D.C.
- Round Trip
- Number of Stops:
- 1 stop in Chicago, Illinois
- Date of Flight:
- October 2010
- Seat Class:
While attempting to board our connecting flight from ORD to DCA, we were rudely scolded by AA's customer service crew at our gate for being “paged, like, 7 times” and not showing up to the gate in the time frame they had hoped for. According to them, when we arrived at the gate for our flight, they had already paged us multiple times, and then given our seats away to standby.
At that point, the customer service staff was still boarding other passengers but refused to allow us on. Again, instead of explaining why we were not allowed on, they chose to publically chastise us for ‘not being on time’ and ‘not responding to the pages’. Unfortunately, we had an issue in which we could not get to the gate any sooner. , After speaking with one of the AA's customer service reps briefly at the gate, it was clear why we were not able to hear (or better yet, understand) the pages. the reps heavily accented English coupled with the poor quality of the intercom system on top of the rapid fire delivery of these announcements, it is absolutely no surprise that we did not hear our names called.
After we were forced into missing our flight, the staff chose to prioritize what I can only assume is everything else they could think of to NOT address our situation. They told us that we could only fly standby from that point forward, and that all the flights were full. We were forced to stay in Chicago that night and return to the airport in the AM hoping for luck on standby. We didn’t receive any.
We ended up purchasing another flight from another airline so we could make it back to the DC area before midnight that evening.