Cheap Flights From Albuquerque, New Mexico To Honolulu, Hawaii - No Deals

“Nightmare from HELL!”

by mary3203 on July 7, 2010

Flight from Albuquerque to Honolulu

Airline:

US Airways

RT/OW

Round Trip

Number of Stops:

Many stops

Date of Flight:

June 2010

Seat Class:

economy

All I can say is DO NOT fly U.S. Airways if you can help it!! We arrived at PHX on time. We were to leave for Honolulu at 12:55 p.m. We were notified upon arrival that our plane was going to be "delayed". Then, we waited for 3 hours to be told that it was no longer "delayed" but due to Mechanical malfunctions of this AND a second plane, that the flight was now cancelled. The problems worsened from there. When we spoke to the young man at the desk (prior to the flight being cancelled) he told us he would never fly on US Airways, that this "happens all the time" that they are either delayed or have mechanical problems. He stated that he and other staff have tried to get management to buy new planes but they wouldn't listen. The "head person" never made any announcement as to what we could expect to happen over the next few hours. My daughter and I and hundreds of other people stood in line for up to FOUR hours to try and get new flight arrangments. Each person took about 30-90 mins to figure out how to get them to HI. As we stood there, no one offered, empathy, information or choices. It was so poorly manned that I can't even believe you can run an airline like this and still keep customers. When we finally were told that we were being rerouted via Sacremento and that we had 30 mins til our plane left, we were somewhat relieved. We were told that upon our arrival at 11:00 p.m. our luggage would arrive, we would be given a complimentary hotel nigth, vouchers for dinner AND a ride both to and from the hotel via shuttle. None of this happend well. When we boarded the plane and found our seats on an overbooked plane (they were asking for volunteers to leave), I started having a "panic attack". I have only had this 2 other times while flying and have flown over 50 times for work and pleasure. When a flight attendant (Michelle) who wuoldn't give me her last name, came to my seat, she was rude and abrupt. A doctor haappened to be sitting infront of me and asked the attendant to get a paper bag for me to breathe into. The doctor also told Michelle to get me some water. Instead of speaking to me compassionately, she immediately wanted to talk to me about getting OFF the plane!! Do you think after your cancellation and stitting in an airport for 8 hours I would want to start over. YOU MUST train your staff how to handle this. They ended up badgering me, telling me I needed to go and talk to the captain, ect. Finally they brought a huge man (Ground Supervisor) on the plane who got an inch from my face and started telling me that I might be a distration. They obviously don't know a thing about panic or anxiety attacks. They usually last 5-8 mins and are non invasive to others and non life-threatening. No different than if a child would start cyring over fear of flying. However, I was very quiet and it was only YOUR staff that caused a ruckus. The other passengers around me commented on how awfully your staff had handled it. Now, about the last part of the nightmare: When we got there your "customer service" rep, a blond woman in her 50"s who wouldn't give out her name treated us all very rudely. There was another customer dealing with the same issues as me and my dauighter. She said there is no way your luggage is coming here and matter of fact, she coudln't find out where it was at all. Then, to make matters worse, she handed us our hotel information with a shuttle number at the botton. When we called, the hotel informed us that they had no drivers due to the Holiday (Memorial Day.) She didn't really care. She did eventually (30 mins or so) later, get us a cab to our hotel. The driver took a very long route and ended up costing US Airways $50 in cab fare. We got to our hotel, the Lions' Inn (25 mins later) and it was a dump!! How you can do this to customers is beyond me. We had to switch rooms (now it's after midnight) due to part of the ceiling falling down. We were supposed to be able to take a shuttle around 7:30-8:00 as our flight was leaving at 9:10. However, the hotel, being what it was, had NO shuttle at 7:00 or 8:00 and the only time they said we could go was at 6:00 a.m.! That's after getting 5 hours of sleep in a crappy hotel. Thank God, my travels with you were over for that part of my trip. Once on Hawiian Airlines we were treated so much differently, kindly, warmly. I will never fly US Airways again and have made sure to tell all of my friends and family about it too, posting it on various websites. In this day and age where you continue to increase fares, fees, ect, you really need to consider increasing customer service.