“Worst Customer Service Ever!!”
Flight from Albany to Myrtle Beach
- Round Trip
- Number of Stops:
- 1 stop in Raleigh, North Carolina
- Date of Flight:
- April 2013
- Seat Class:
Missed our connection and at the Customer Service Desk that I gave them 3 tickets for the three of us that where traveling, gave me two back, wanted us to walk all the way across the airport tell them at the check in to ask for a passenger to move to another seat since my daughter was in a wheelchair and needed a aisle seat and there wasn't one available. When I told the rep that I wasn't leaving there without 3 tickets she took my old crumpled up tickets out of the garbage and tried handing them to me. They were really rude and incentive to my daughter talking about her like she wasn't there, calling her the wheelchair. Another rep was really upset with me because I had them put us on another flight that she was willing to give me 3 tickets for. The other rep stating numerous times that I wasn't making any sense because I would have to wait a whole hour for that plane. When we finally got to the gate it was the wrong gate since they had just changed it and was again across the airport. They stated that we would have to take a shuttle. Since the shuttle was not accessible they had to call for something called a "hot" bus, they took us down to right next where they were loading the baggage and couldn't hear a thing. The bus that came didn't even have a ramp, the airline person who was waiting with us kept patting my daughter on the back...she is 24 years old and calling it a SPECIAL BUS. We had to wait while they called for another bus. We had called ahead to make arrangements for accessibility. No one was ever aware. One of the employees at one time kneeled down in front of her called her sweetheart and told her that she had answered a question incorrectly as to apply that is why we were still waiting. They had a straight back chair that absolutely no one knew how to use to get someone on and off the plane and refused to let me assist my daughter with the straight back chair even though it was sitting right there.
WILL TELL EVERYONE I KNOW NOT TO FLY US AIRWAYS!!