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More "confessions of a flight attendant"

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More "confessions of a flight attendant"

Globetrotter Ramsey Qubein has been traveling around the world asking flight attendants all the questions you've always wanted to ask. Here's his latest installment.

What is your favorite layover and why?

"We love the layovers with fancy hotels. Our hotels in Kiev and Budapest are the nicest in town so we are truly pampered. The hotels we use in Milan and Amsterdam are pitiful because they are so far out of the city. On a couple of our layovers in Africa, we are not allowed to leave the premises for safety. Some crews love it because they can lounge by the pool all day. Others hate it because they like to shop and party. We often have a five day layover at one of those African hotels, it’s like torture!"

"If we are staying somewhere for less than 12 hours, we stay by the airport. On longer layovers, we get better hotels in the city. We used to have a horrible hotel by the airport in Las Vegas, but I didn’t care because there was so much to do on the strip a cheap taxi ride away. In Rio de Janeiro, our hotel is right on the beach, which I love."

"It depends on the hotel. Some hotels treat crews really well. In Paris, there are so many flight crews staying there, they have a special lounge where we can check email, have a bite to eat, or just hang out. The manager knows that airlines are a big part of their business, and they take care of us. In Dakar, the captain gets upgraded to a suite!"

"We sometimes feel like travel agents because we know hotels in a city so well. Sometimes, our company keeps switching them based on contracts. We have so many crewmembers that layover in London that we use multiple hotels. Passengers should ask us for advice on where to stay!"

What do you think about screaming babies in first class?

"Well, we dislike them just as much as you do. But, we also feel for the parents, and try to help them with warm bottles or calm a screaming baby down. It is very irritating for us though because it is poor manners to bring a small child into a premium cabin. These are the people who are either paying the highest fares or are the airline’s most loyal customers. Putting a small child in first class or in the bulkhead just behind first class should be against the rules."

"I don’t mind it, but carrying their dirty diapers is not part of my job. Parents should dispose of it in the lavatory themselves or give it to me wrapped in an air sickness bag or some other type of wrapping. Why should I have to touch their child’s dirty diaper?"

Why do you pick certain routes over others?

"Even though I am pretty senior, I like to pick the really short hops because I have to do less work. We do not do beverage services on flights under 150 miles. Those are my favorite! I pretty much stay in the jump seat the whole time!"

"Shorter domestic hops are tough because we are often doing 3-4 flights per day, sometimes with a 5am pickup. People wonder why we look so haggard, but you would too with five hours sleep and nonstop work days on your feet!"

"I can hardly ever get an exotic international destination because there are so many senior mamas at my base, but when I can trade it with a flight attendant who does not want it for some reason, I go for it. Plus, on holidays, a lot of the fun places are easy to get because the older flight attendants want to stay home with their families."

"It depends. I will fly anything, but I really like the Caribbean routes. Even though we are hardly on the ground for more than an hour, I can run into the airport and stock up on cheap liquor or cigarettes at duty-free prices. It is like someone is paying me to work on my way to a discount outlet store, I love it!"

You work for a "legacy carrier." What do you and your colleagues think of low-fare airlines?

"Whether it is true or not, we have an impression of them like they are less experienced or sometimes even less sophisticated. It is like shopping at Wal-Mart or shopping at Macy’s. People love Wal-Mart and are so loyal. Others love Macy’s and are very loyal even when service may not be what it used to be. That attitude is especially prominent in our hub city where a major legacy and a major budget airline compete with each other. We are cordial with each other, but we think we are more experienced and professional. It may not be true, but it is the perception. They probably think we are snobs too!"

"Low-fare airlines have revolutionized flying, which allows everyone to travel. That is a great thing. Unfortunately, they have done a terrible job of educating passengers on the proper manners involved with flying. It used to be that people got dressed up to fly and were very courteous. They have made it so common and casual to fly, that passenger behavior has changed. These new airlines have partly forced the legacies to lower fares, which leads to more people flying. Don’t get me wrong, we are happy more people are flying. But, the business has changed a lot over the past few decades. I do not think we will ever see those golden days again."


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I fly 4 times a month, usually on Delta or Continental, sometimes a 737, most of the time it's a MD88 or Embraer 135/145. From what I see on my flights, I'm surprised that some of these flight attendants are still employed! Hate the flight delays with Continental!
by chuck on Wednesday, February 08, 2012
It seems odd that a flight attendant would criticize a passenger who is paying the highest fare or among the airline's most loyal customers for bringing a baby along in 1st Class.
by Chip on Wednesday, February 08, 2012
Ive enjoyed reading these posts. I've been a travel consultant since 1979, except for the 8 years I served my country in the US Air Force. Gone are the days we agents get free travel, we're lucky to get 50% off full fares. Airlines used to pay us to sell their product, now were not only selling the product, but paying for the materials to print their "ticketless" itineraries. I try to pass along the subtle info... Wear the headphones ,not just around the neck, but actually put them on your ear, arrive early, an upgrade is probably not likely if you're not a loyal member. Arrive at the gate ontime, which means at least 30 minutes before scheduled departure, being delayed at security is not the gate agents fault. Be kind to those with small children, if you feel it in our heart to switch seats to keep a family together, everyone will benefit! And for heavens sake the least you can do is give your full attention to the safety briefing, you never know when that information will save your life! I dislike the cramped seats in economy are the worst, everyone benefits when folks remember to check their luggage and travel lite. Of course I don't lay it all down at once. :). I would like to add that Flight attendants are the unsung heroes of the airwaves... My hats off to you! I would also like to add that it down NONE OF US any god to describe the airline policies and methods of boarding air marshals! If they wanted to be pointed out or known by how they're boarded, they'd be in uniforms.
by Kimglobetrots on Monday, February 06, 2012
When Flight Attendants start calling themselves stewardesses again and start looking like models and wearing short skirts then I will start wearing my suit and tie to fly.
by cakmakli on Monday, February 06, 2012
So true about the passengers. Days are long gone when pax dressed to travel and did not carry everything but the kitchen sink on board. It's a shame that classes aren't held about courtesy and manners while flying.
by Moonwolf on Thursday, February 02, 2012
On most flights, today's first class is like yesteryear's coach. Still, I appreciate the kindness, respect and attention paid when I am in the first class (or business class) cabin. I fly Delta almost exclusively for geographic access reasons. Many (if not most) of the airline employees go the extra mile in first class to win my allegiance. In coach, you're steerage, and it's a very different experience. I think it would be wonderful if the airlines treated their coach passengers with the same deference and respect (though not necessarily the same perks) as their 1st class/business class passengers. Where is that airline?
by Row on Wednesday, February 01, 2012
I used to fly exclusively a "legacy/Macy's" airline out of my major hub city, until I had an option and tried the competing low-fare carrier. They won me over with fares I could afford, good service and on-time travel experience. When I booked again on my "legacy" airline into a city I had previously flown into on the low-fare airline, the "legacy" airline blew it on both legs. I went back to the low-fare carrier. So the "legacy" carriers need to not rest on their history, but need to be willing to compete in the marketplace with price and service. Traveling by air these days is not what it was in the glory days, for sure, but then as passengers we are packed in like sardines with little legroom on barely padded seats, booked onto overbooked flights and not even fed a complimentary meal on 5-hour cross-country flights, so why should we dress up like it's a premium experience. Those days are gone.
by beeveedee on Saturday, November 05, 2011
""Even though I am pretty senior, I like to pick the really short hops because I have to do less work. We do not do beverage services on flights under 150 miles. Those are my favorite! I pretty much stay in the jump seat the whole time" this is why it is not fun to fly in america.
by tt on Thursday, November 03, 2011
Ah, nostalgia-many of us recall the good 'ol days but sadly for most they can only be seen on TV's PAN AM, well worth the watch for that alone. Dedicated FC cabin carriers with limited itineraries offer the best chance to relive the past. Don't get me wrong-I still love it up front, and, Kathy(below), while I am not in hiring capacity in the industry you sound positively delightful. San Diego? Often on my West coast trips....
by gleebeck on Thursday, November 03, 2011
Sometimes Nordstroms is the thing and sometimes it's Walmart. Happy to have a choice.
by annjeanette on Thursday, November 03, 2011
"It used to be that people got dressed up to fly"- Ahhh, this reminds me so much of when my grandmother traveled all over for business. She would get dressed to the nines to fly, it was an event for her! Although I don't travel much, I like to keep that tradition alive! Thanks for the great memory!
by pgteena on Wednesday, November 02, 2011
Thank you for sharing honestly. Honestly because I was once an International FA with TWA, married a Danish businessman which afforded me the ability to travel prior to my FA days, then as a First Class passenger. Now divorced, I am wondering about whether any carriers will hire a well maintained, 57 year old female that has not flown worked for about 20 years? I have the flexibility, patience and miss the friendship between FA's. I currently live in San Diego. Your post was helpful and reminded me of fun times flying out of JFK! Best, Kathy
by GoGoKaki on Wednesday, November 02, 2011
One of my fondest memories is flying in First Class with my dad in 1982. Probably Pan-Am out of Latin America. Must have been 3 or 4 years old. Had my first shrimp cocktail in there, and I've been a shrimpo-phile! Glad my dad had the courage to take a child into First Class. It's made me an avid travel and airline fan to this day. Hey everyone, take it easy on the parents. They deserve a little luxury, legroom, elbow room every now and then. ESPECIALLY when they've got little ones to take care of.
by robrenovales on Wednesday, November 02, 2011
Low-Fare airlines, comparing to Wal-Mart. Most US Airlines today, serves food, not fit for a dog, and with service comparable to the DMV (Motor Vehicle Admin). Wal-Mart is certainly first class, compared to most airlines, although they do not make people leave their store, if someone walks in with a tank-top.
by dannythedog2 on Wednesday, November 02, 2011
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