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Interesting results from the first annual Airfarewatchdog consumer survey

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Interesting results from the first annual Airfarewatchdog consumer survey

The results are in from our first annual reader poll, and here are some of the more interesting findings.

--83% of respondents have traveled with children in the past 12 months; However, 68% think there should be a separate section of the plane for passengers traveling with kids.
--Only 51% think pets should be allowed to fly in the cabin. (Is this because people have allergies? Or have there been “accidents” we don’t know about?).
--By a large margin, respondents said that Delta has the rudest flight attendants, followed by United.
--Overwhelmingly, they said Southwest has the nicest flight attendants, and that flight attendant attitude was an important factor.
--What do our respondents hate most about flying? You guessed it: Paying fees.
--And speaking of fees, when asked “If you had to pay a fee for a carry-on bag, would you bring one on to the plane,” 62% answered no.
--And when asked their biggest fear about dealing with a potential seatmate, the number one answer was “sick or coughing” followed by “overweight.”
--We also liked this one: when asked how they’d stop a child seated behind them from kicking the seat, the vast majority said they’d politely ask the offender to stop. Complaining to the flight attendant was the number two answer. (We're not so sure if speaking directly to a child is the way to go, though).
--And not surprisingly, 99% answered that price was “important” or “extremely” important when booking a flight. I guess we didn’t really need to ask that one. After all, these are Airfarewatchdog subscribers!


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I'm so sick and tired of all the additional ways the airlines are finding ways to increase the cost of travel. I use to travel by air more then 10 times a year, now I avoid it as much as possible. Between the delays, the luggage fees, the drink fees, the seat fees, and all the other ways they find to get more $$$, I wonder just how long it will take before we get charged for breathing. I really believe the airlines are doing everything in their power in bankrupting themselves. If they keep things going the way they are now, they soon will find fewer and fewer air travelers.
by malatsc on Wednesday, June 23, 2010
Delta does not have the rudest flight attendents. It may say Delta on the side of the plane but it is not Delta.
by Serotta on Wednesday, June 23, 2010
I'd like the airlines to go to a system of weights and measures that promotes equality. Ex: You can bring any number of bags but the total weight and volume must be under X amount... including the passenger! Above the set amount, pays an additional fee per pound and per inch of girth. And, when will the airline manufacturers start to realize that the 60 percentile size of the seat design is just not going to work for everyone in the plane. For the rows with extra floor space, ...put in some larger seats so flight attendents may move folks as needed. Everyone should get what they pay for: a seat that they can use all of, and that includes the upper body width, and the leg room. If I get seated next to someone who cannot possibly fit into their space, they take mine... not fair, but it continues to happen. Surely designers can add seats to fit these overweight or larger folks and let the normal sized folks have their space, while the larger folks can have enough too. Yes, a kids section would be nice, but if I had a choice, I'd rather sit next to a noisy kid than a person who is too large for their seat.
by l on Thursday, June 17, 2010
Last week I flew from ATL to FCO on a Delta flight. The entire time the female passenger's head kept tilting every 20 seconds on my shoulder. It was extremely annoying. I finally reached on her side and reclined her chair. It helped some but not much. Definitely irritating.
by Tony B. on Thursday, June 17, 2010
Re: rudest flight attendants...Delta. That's due to the Northwest acquisition...they are union employees...Delta guys and gals are ok.
by S on Thursday, June 17, 2010
I had to smile when I read about embarassing moments on a plane...I was on a flight home from Tampa, which was delayed because of Hurricane Frances. The connecting flight was in Atlanta, and was delayed there also. After sitting around for so many hours and not being fed on the plane, I had a hot dog at the airport before the vendor closed down for the night. While in flight and trying to nap, ignoring the couple making out in front of me, I dosed off and then woke up suddenly, I knew I was going to get sick. My husband scrambled for a bag, and as soon as the couple in front of me heard me get sick, their seats flew back up into position. That ended their romancing on the plane...
by Nancye40 on Thursday, June 17, 2010
Best airline I've ever flown was Air Tahiti Nui. Excellent customer service, friendly flight attendents and very comfortable travel over a very long distance.
by Pookie on Thursday, June 17, 2010
The fees! The airlines are nickel and diming us to death! Why can't they just set the price of a ticket that includes all the fees? When I see a fare of $394 I think that's good until they add the fees and taxes. Then it's not so good!
by ssbeagle on Thursday, June 17, 2010
my 14 year old duaghter just recently left for a trip to hawaii by herself so far continental was very nice about it. acctually the airport was so crowded the day she was leaving she almost didn't make it to the gate but there's an upside the ticket agent gave me a gift while checking in she didn't charge me for her checked bag what a nice surprise more info as the trip goes on
by skippy on Thursday, June 17, 2010
I think that the folks we trust to get us to our destination safely should be well paid and should have the protection of good benefits, instead of barely a living wage and no benefits- don't you?
by Jys on Thursday, June 17, 2010
I am afraid after reading about fat people being asked to get off the plane (or to buy 2 seats) that I might end up in a situation where I have to buy an extra ticket. Since I travel on a budget and only carry a debit card, this would prohibit me from continuing on the trip. I have joined a gym and am loosing weight. Does anyone know what the magic waist size for men before they are put in this situation?
by Rob on Wednesday, June 16, 2010
Would rather sit near/next to a child then an adult who is acting like a child! Really, children are often better behaved than the adults I've shared a row with. Overhead from a flight attendant consoling a mother with a fussy infant, "everyone has been a baby at one time or another."
by notthemama on Wednesday, June 16, 2010
Living the GReat Land I used to travel ALOT..Thank Goodness it was back when Flying WAS FUN...No complainers for miles and miles around, of course the children "back"then were wll behaved and just as excited as me to fly!! HOWEVER... Once i passed out ona plane and awoke with it empty and almost missed my connect! :( Then I passed out and was real gassy....I was snoring,drooling, farting... Man was i beautiful or what... the passenger next ot me was a cutie to boot and just laughed it off when i finally woke up, said it wasn;t so bad... whew non stinky farts!!!!!
by Alaskan Lifer on Wednesday, June 16, 2010
I once got into my seat and someone boarding later came to me and said "you have my seat". I showed them my boarding pass, and we both had the same seat assignment... but she was on the wrong flight! True story but most likely pre-9-11.
by Mabel on Wednesday, June 16, 2010
On a United flight a fellow passenger told me I could not sit in my assigned and paid for seat because her dog needed it!!!! On my last flight my fellow passenger seated behind me decided it was OK to put his newspaper on the top of my seat to read it and didn't seem concerned that it flopped over my head...yes, this really happened.
by 1palmtree on Wednesday, June 16, 2010
Sadly, I must agree with Betty. Many parents have never taught their children that when they say something (issue a directive or command), they mean it. Waiting to teach that lesson when strapping a tired child into a car seat on an airplane is a REALLY bad decision. :(
by SEOmom on Wednesday, June 16, 2010
The person behind you grabs your seat back to raise himself out of his seat. Usually waking you up, instead of lifting himself with his arms on his armrests. The back of your seat belongs to you not him.
by skay on Wednesday, June 16, 2010
I would rather have someone sick sitting next to me than someone with a screaming infant or terrible toddler. They should stick people traveling with kids in the back because they are closer to the restroom that way and the white noise covers their noise better and they take so long with all their crap (getting in and out).
by Betty on Wednesday, June 16, 2010
when i am in flight and ask others passengers who have boarded from same airport , and going to same destination . Guess what all others bought tickets much LOWER than me , and my mouth is left wide open .
by kumar on Wednesday, June 16, 2010
Delta have to be the worst to fly - on the ground and and in the air. I have started looking at train and hotels rather than fly - the hassle at security and the attitude of staff have got the better of me. I have cut my air travel by 70 % this year already
by Pharmacist on Wednesday, June 16, 2010
On my last trip, dogs were on board both ways. Never heard a peep out of them.
by Liketofly on Wednesday, June 16, 2010
It can't be annual util there's already been a first. Wait 'til next year. Cheers!
by Kitsy on Wednesday, June 16, 2010
I have never been on a flight that had underseat pets where those pets were in any way a problem. I think the reason 49% of respondents didn't want pets in the cabin is because many of us hate to see someone else get "special treatment", even if they paid for it. If that were not true, we would have no envy of the lucky folks up front behind the first class curtain, who also paid for that priviledge.
by shuggie on Wednesday, June 16, 2010
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