How could Continental have "misdirected" two unaccompanied minors, in two separate incidents, onto the wrong flights over the last few days? In one case, a Continental flight attendant walked the child down the Jetway, at the end of which two regional jets were waiting, one headed for Cleveland (right destination) and one for Newark (wrong destination).
Not surprisingly, Consumerist.com reports, at least they offered free flights and frequent flyer miles in compensation. And as the parent of one of the children noted on his blog, Continental staff in Cleveland " 'graciously' offered to refund the unaccompanied minor fee. My father-in-law laughed when they made the offer, it was so outrageous. You can bet they'll be refunding a lot more than that fee by the time I'm done with them." Read the comments in his blog posting and you'll see that this sort of thing happens more often than is generally realized.
So what are some practical steps to take to prevent a horror show like this happening to your little solo flyer?
One sure fire plan is to see your child get on the right plane with your very own eyes. But of course, the TSA won't give you gate access unless you have a ticket or a gate pass, and even if you have a gate pass, without a ticket for your child's flight you'll have no access to the Jetway and the plane itself.
So buy a ticket. A fully-refundable ticket that you don't plan to use.
Sure, these fares cost a small fortune, but remember, you'll get your money back. Bring the kid on the plane (we're presuming with his $100 unacompanied minor airline employee escort), sit him down, buckle him up, make sure he has his Gameboy, kiss goodbye, go back through security, and then apply for a refund of your fare. Helicopter parenting? So be it.
And if you really want to play it safe, have whoever is meeting the child on the other end obtain a gate pass to meet the flight and make sure this person arrives at the gate well before the scheduled arrival time (assume there will be a traffic jam or other delay and play it safe).
Sounds a bit radical you think? Unfair to the airline, because you're holding a seat you're not going to use? Maybe. But until airlines can guarantee they will never screw this up again, it's your only guarantee that your unaccompanied minor will get on the right plane. Other than writing your child's flight number, aircraft tail number, and gate number in Magic Marker on his forehead, this seems to us to be the best plan. Comments? Feel free.
Oh, and as an aside, a couple of weeks ago I took Browser for an off-leash walk in Central Park and he disappeared beyond my sight for a few minutes into an area with low bushes and underbrush. When he didn't respond to my calls and whistles, I was in a panic, even though I knew he had to be in there somewhere. Can you imagine how this parent felt for a couple of panicky hours? I smell a rather large legal settlement.
See more tips for kids flying solo here.
The parent's didn't dump the kids with the skycap or at the security entrance and go home. The people who were picking up the kids at their destination didn't forget to show up. The kids didn't wander onto the wrong plane. Both children were put on a WRONG flight to a WRONG destination. I honestly doubt that hanging a neon sign over them with the flight number would have made a difference.
If someone's going to charge $100 - $200 to accompany my child, then they'd darn well better "accompany" my child. There is absolutely NO excuse for these sorts of mistakes. None. It's sheer negligence.
And I don't care if it happens to one child in a million or a billion. That's too many. One person is not herding 20 kids to 20 different gates. One flight attendant, one child. You'd think they could get the right plane. These are not lost pets, they're children.
I can't imagine the panic these parents must have felt. Had it been me, I would have probably been placed on the nearest "no fly list" for strangling the nearest Continental Airlines representative.
Refund of the fee. Bah! I think I (and my child) would be flying Continental's First Class for free for the rest of my life.
Finally, the best airline we have used is Southwest. They are so careful with the kids by putting a pouch on them with all the appropriate information and do not release them on the other end until they check the paperwork to see who they should release him to and have looked at our driver's license.
An awful lot needs to go wrong for a UM to be on the wrong flight to the wrong destination. Happened twice in a week on one airline? Really bad luck for Continental, but on a percentage basis given all the UMs flying these days? Has to be a very small number.
Although the suggestion to write the child's flight number, destination, tail number (the plane's, not the child's) in magic marker on the kid's forehead was tongue-in-cheek, parents SHOULD put flight and destination information prominently on a sticker on the child's shirt or on one of those clear plastic pouches that hang around the neck and hold the boarding pass, flight plan, etc.
There are lots of ways that a UM's trip could go awry, and being on the wrong flight is probably far less common than any of the following:
--flight cancelled after it's boarded and even after it's pushed back. So far this year, that's happened to me 4 times and I only fly around twice a month. Chances are, the parent has left the airport, since the child was safely boarded and the door closed.
--Missed or cancelled connections, stranding the UM in some connecting city. That's why most airlines have rules that prohibit connecting flights, require extra time between flights, charge more for connections, and/or don't allow UM's on the last connection out at night.
--Flight diversions, various flavors of mechanical difficulty, and severe delays -- some of which would cause the UM to be in the wrong place, or in the right place at very much the wrong time.
One thing that I'd call a must if you're sending your kid alone is to make sure the kid has a cell phone for the trip (and knows how to use it, if he/she doesn't normally carry one...though a cell-less kid is becoming a rarity). Being able to call mom or dad from a strange place and get guidance, if you're the kid, and hearing from your kid if you're the parent, goes a long way toward making all of the potential mishaps fixable -- and sometimes, even an adventure.
My point is a child flying alone should be a mature young person who feels extremely comfortable doing so. I have seen kids who handle themselves well and others who just aren't ready. Again, not excusing the airline but why didn't these kids hear the boarding announcement? Did they and they were just to shy to speak up?