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Airline learns from Domino's Pizza

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Airline learns from Domino's Pizza

Posted by Tracy Stewart on Wednesday, April 29, 2009

When the product or service you've paid for is...eh...less than satisfactory, it's normal to expect compensation in some form or another. Say, for example, your pizza isn't delivered in 30 minutes or less? It's free! And now at least one airline is finally taking a tip from the pizza biz. Should Alaska Airlines take longer than 25 minutes to deliver your belongings to baggage claim, you'll receive a $25 voucher for future travel on either Alaska or Horizon Airlines or 2,500 frequent flyer miles. How can they afford to keep this promise? Well, they've also announced plans to charge $15 for the first checked bag, and $25 for second checked bags. Both changes go into effect July 7.

Will we see other carriers scrambling to offer vouchers for slow baggage service? Eh, we're going to guess no on that one. But wake us when they start giving away complimentary two-liters and cheesy bread in coach, mmkay?

Categories: Domestic US Fares

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OH...I just want to see those bag handlers with their undies-in-a-bunch at NYC area airports......JFK being about the worse......it's a given it will take you 45 minutes to get your bags, any airline! How can Alaska work that? AH! They fly out of Newark!!!!!(not much better than JFK...) Note to self: Book AS for trips from EWR and snag airline miles!!!!
by on Saturday, May 02, 2009
SW Flyer, I would NEVER fly Southwest. You get what you pay for.

I'd prefer it if Alaska and some other airlines RAISED their fares to whatever rate in necessary and stop nickel-and-diming us for every little thing.

by Mickymse on Thursday, April 30, 2009
I agree with SW Flyer...........don't fly Alaska. If their revenues go down they will change. They may be greedy but they ain't stupid
by chessa on Wednesday, April 29, 2009
Fly Southwest - end of story.
by SW Flyer on Wednesday, April 29, 2009
Doh! Say it ain't so! Alaska Airlines is going to start charging for checked bags?!
My sister is having her first baby this summer, and I was hoping to get a flight with Alaska so I could check the insane amount of baby gifts without having to pay...If I book before a certain date, will I still be able to fly fee free?
Regardless, owning up to poor/slow customer service is a step above most airlines nowadays, so kudos to Alaska Airlines!

by SingingElephants on Wednesday, April 29, 2009
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