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Should you buy travel insurance from your airline or online travel agent?

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Should you buy travel insurance from your airline or online travel agent?

Posted by George Hobica on Friday, April 10, 2009

If you've bought airfares from an airline or online travel agency web site, you've probably been offered the option of adding travel insurance to your purchase.

The prices seem reasonable, often as little as $12 per flight. But exactly what are you covered for, and why is this insurance so much cheaper than buying a policy from a third-party travel insurance stalwart such as Access America or Travel Guard?

Travelocity, for example, offered "Travel Protection" on a recent Detroit to Washington flight for $19.95. Coverage included trip cancellation or interruption insurance up to the cost of the air ticket for "covered reasons" and coverage for lost, stolen or damaged luggage up to $250 (but US DOT regulations cover luggage for up to $3300, so this seems of little value). Also included is $250 in trip delay protection, such as to pay for lodging, but only if the delay is more than 12 hours. One of the covered reasons is trip cancellation due to inclement weather, but airlines typically refund the purchase of an airline ticket if a flight is cancelled and you haven't begun your journey, even if the ticket is "nonrefundable." Read the policy's fine print.

American Airlines offers insurance through Access America, with a minimum fee of $18.75 and a maximum of $187.50, depending on the price of your airfare. Trip interruption/cancellation coverage maxes out at $3000 per trip; travel or baggage delay is covered up to $500.

There's also "missed connection" coverage up to $300, but only if you missed your flight because of a traffic accident on the way to the airport  (how often does that happen) or because of "bad weather" on the way to the airport, or if your flight was cancelled due to bad weather for at least three hours and you miss your cruise (no wording in the contract if you miss your connecting flight and you're stuck in Atlanta for a few days). In other words, there are lots of exclusions. Read the fine print.

One thing no travel insurance policy will cover you for is this increasingly common scenario: the airline changes your flight schedule so that you now have a forced overnight stay in, say, San Juan. You have the option of paying for your hotel and meals yourself, or, if you haven't started your outbound journey, asking for a refund and booking a much more expensive (often last minute) ticket on another airline, assuming seats are available.

And if you buy trip insurance from an airline, Access America and other insurers will not protect you if that airline ceases flying. You'll only get coverage if you buy from the insurer directly.

Travel insurance in general is full of loopholes. And although buying from an airline or online travel agency such as Orbitz or Travelocity is cheaper and very convenient, those policies have even more loopholes than those sold directly by insurers. So it's buyer beware.
 
 

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i used access America. It's a rip off they never paid for my account.
by tkkidd on Friday, March 18, 2011
The fine print is due to get even finer, if you are to believe this outrageous post from Aviation Global News... http://bit.ly/gHS9Wd (I wouldn't take it too seriously!)
by Frank N. Beans on Thursday, March 17, 2011
A good website to compare and buy travel insurance policies and be able to read all the fine print is http://www.InsureMyTrip.com They even have a phone number where their very knowledgeable reps can tell you all about different policies and advantages/disadvantages. I've used them several times to select and buy a travel policy and never had a problem.
by GlassOfVenice on Friday, April 17, 2009
I made a mistake in my earlier post. Although I love to travel
on Southwest airlines, they do not offer travel insurance. The
great travel insurance I wrote about was from US Airways.
They were great. I have bought travel gaurd before and when
reading the fine print it looks good. I never had to use it though.

by jdaug on Wednesday, April 15, 2009
When I am planning a trip, I look for policies that cover pre-existing medical conditions. Such policies usually require that you purchase insurance within a specified number of days after making your initial trip deposit. We have taken 2 cruises in the past 2 years, both times with insurance from Travel Guard. Both times, unfortunately, we had medical issues that required treatment; the second time we actually had to leave the ship and be flown home early. Travel Guard paid us in full for our claims, even tho my husband's situation was related to a pre-existing condition. BOTTOM LINE, as others have said, READ THE FINE PRINT! Don't look for the cheapest policy; look for one with the best coverage. You might never need it, but if you do, you'll be glad you spent the money.
by happy traveler on Monday, April 13, 2009
I bought travel insurance through cheapoair but when the flight was delayed and I had to spend a night in Orlando they had so many loopholes and stipulations that I decided it wasn't worth the fight. I will keep Southwest in mind - thanks for the tip!
by travelgurl2009 on Monday, April 13, 2009
ewilsond... who issued the policy and what was their excuse for denying the claim?
by on Sunday, April 12, 2009
As usual, jdaug, Southwest treats customers better than most airlines do. I'm going to further investigate Southwest's policy!
by on Sunday, April 12, 2009
Medical evacuation insurance is probably one of the smartest things you can buy if you travel a lot outside the US, especially to less developed countries, or even if you take cruises often. The annual fee relative to what you could end up paying without insurance in the event that you need to be medically evacuated is quite compelling.
by on Saturday, April 11, 2009
Always read the fine print. We always purchase travel ins. as we have my 95 year old mother-in-law in a nursing home. First time
we had to cancel was with Southwest airlines. We were told, as
we were explaining, you don't have to tell us what the reason is.
You have insurance. They gave us the money back to the penny,
minus the ins. cost. Next time was with Travelocity. I did not read
the FINE print as I thought they were all the same. They wanted
to charge us $764.oo each to cancel. They charge more as it gets
closer to the date of departure. Needless to say, never Travelocity
for us again, no matter how cheap. Always Southwest.


by jdaug on Sunday, April 12, 2009
I will never purchase insurance for flights again because I got screwed the last time I did. I called the insurance people and told them what the problem was and I needed to reschedule my flight. The customer service rep told me to call the air line and change my flight and pay the $100,00 change fee and call them back and that they would reinburse me. I changed the flight, paid the $100.00 change fee and when I called the insurance people back they told me a whole different story about reinbursement and I lost my money. So much for travel insurance. Never again!
by ewilsond on Sunday, April 12, 2009
Travel insurance is full of loopholes, as the article states. I focus more on the health insurance aspect. If you have a serious accident or illness and need medical attention and a medivac home, that can run into the hundred of thousands of dollars.
by nodebtworldtravel.com on Saturday, April 11, 2009
When traveling out of the country, we always get travel insurance for the medical/dental coverage. When in Australia, my husband broke his front tooth crown. It was repaired in Caines. The next week while in New Zealand, he broke the same tooth again. Again, the tooth was repaired. The Access America policy paid both bills with no hassle. We purchase our policy through our AAA agent.
by Always Insured on Friday, April 10, 2009
It is important to read ANY insurance policy carefully after buying, whether it's auto, homeowners, life or travel insurance. You, the buyer, are responsible for understanding what your policy does and does not provide. That's why travel insurance always gives you a 10-day to 2-week "free look" period. If the plan doesn't fit, you can cancel it for a full refund and find a better one. In general, travel insurance providers are not in the business of saying "no"....but they do perform their due diligence, and you must be prepared to document your claim. If you buy your policy from a licensed, independent travel insurance agent, he or she can help you figure out what you need, find a plan that fits your budget, and navigate the claims process. Full disclosure: I am a travel insurance broker.
by Travel Insurance Lady on Friday, April 10, 2009
I would not suggest buying it unless you were traveling with someone elderly or a child. I bought it because I thought I saw a great deal on an airfare but it was 6 months till my flight. My son is having major surgery and the date that was originally set was changed so I had to change the departure date of my flight. It was outrageous what they were going to charge me to change it!
$180.00 penalty and then I had to purchase a new one way or round trip flight besides! I would never go through this again. I ended up just buying a one way ticket and losing the original flight I had booked. What crock!

by inyourdreams on Friday, April 10, 2009
I think travel insurance is not very good at all. My claim was denied because my husband (now deceased) had a "pre-existing condition" of cancer. You cannot have been treated in the last four months for it. That basically means no one with cancer should bother with insurance. When I bought the policy my husband was feeling great and I bought it in case he would be too sick to travel.
by Laker on Friday, April 10, 2009
I sell CSA insurance that you can purchase after final payment has been made.
by lchop767 on Friday, April 10, 2009
I am having a similar issue as Laker above. I purchased a ticket for my 85 year old parent to travel on Frontier from Denver to Seattle. She had minor dementia and a few health issues common to 85 year olds but seemed well enough to travel when I purchased the ticket in January travel scheduled for Feb. She had a habit of deciding she was too panic stricken to travel so I got the insurance. Then she ended up overnight in the hospital for dehydration. The insurance is being unreasonable and after 2 months I still have no refund. I even sent docs from her medical Dr. Very frustrating. I hope to never deal with TravelGuard again. Any help or suggestions would be appreciated. My mother is now in a nursing home and can't help with this. Plus I purchased all so I don't see why they are not dealing with me directly.
by schafsue on Friday, April 10, 2009
I bought travel insurance through Travelocity when booking a trip to Australia last year. Foolishly, I thought trip interuption coverage covered us being delayed en route for things like hotels, meals, and clothing since our luggage was lost. I found out after the fact that this was not the case and the insurance didn't cover anything. Because of major delays and full flights we were stuck for 3 days and had to foot the bill for it ourselves. The airline, which was at fault in htis case, also tried to skirt paying for anything. After much fighting with them, I finally agreed to end the argument with them in exchange for $800 in vouchers ($400 each). The other thing to remember about travel insurance is that you have to submit your claims to the airlines 1st, wait for payment from them, and then submit to the insurer. The insurer generally only pays on what the airlines did not cover. This also means that if the airlines deny your claim for any reason, the insurer probably will as well.
by andreafbe on Friday, April 10, 2009
I just started looking into travel insurance as we are traveling US Air to France in August. Access America doesn't cover US Air (should they go under?) effective April 2009 and Travel Guard won't cover if you make your first payment more than 15 days prior- which we have. Any suggestions? Thanks!
by P on Friday, April 10, 2009
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