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Colossal Airline Blunders: Tell us your Battle Stories

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Colossal Airline Blunders: Tell us your Battle Stories

Posted by Tracy Stewart on Wednesday, March 18, 2009

Did you hear the one about the airline delivering a corpse to the pet store? Wait, not kidding.

That really happened yesterday in Philly, and - as a former baggage handler responsible for shuffling around the occasional dead body - I cannot imagine how. Seeing the words HUMAN REMAINS glaring out at me from the cargo manifest was always pretty sobering, no matter how goofy and 'TGIF' my day may have been going previously. Then there's the part whereby the body was mistaken for, uhm, a box of fish. Living ones. Yes, even though the casket is encased in cardboard, it's still labeled with the deceased's info and (clue!) the head is marked THIS END UP towards the nose of the plane as to avoid embalming fluid from exiting the mouth. Which - had I ever actually witnessed - would have caused lunch to exit from my mouth. Ew.

Our point is, it's hard to mistake a dead human for living fish. Just like it's hard to justify trapping passengers for 9 hours on the runway with little water and a shoddy toilet, it's hard to justify not refunding a fare when a passenger has to undergo emergency surgery or -worse- has died, or - like we saw in Honolulu last month, tell a little girl in an oxygen mask that she doesn't meet early boarding criteria because she doesn't have a doctor's note.

These kinds of colossal blunders and heartless judgement calls happen every day, and no doubt you've suffered through one during your own travels. Got a tale of woe to share with the class? Tell us all about it in the comments below.

 

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I am sure you were shaken. I had taken small quanties of spices with us when we went to a timeshare in Freeport, no problem getting in, but they confiscated my pepper on the way out calling it pepper spray. I was surprised and thought they were kidding. Then they wanted my things in a specific bag, my bag of kitchen things almost got taken and I almost missed my plane. I was very nice and spoke very proper or I know there would of been a bigger problem. Flying can be a big pain.
by tlhanger on Friday, April 10, 2009
I'm curious about how others feel about the security and TSA. I haven't flown for a while and didn't know about the 3.4 oz rule so I had 4 oz bottle & 2 5 oz squeeze tubes in my carryon. Taken away of course but the response from the TSA agent surprised me. The more I questioned the more she searched.

If TSA is going to confisicate and throw away items, shouldn't they also be required to offer a solution? Such as an area to stow your already searched bags so you can run to your car?

For the last eight years I have removed clothing, been patted down, and been randomly searched on more than one occasion on the same trip. Hasn't the airlines and airports figured out how awful this is? And unhealthy mentally?

I'm not sure I will fly again for awhile. I found the whole airport experience to be disturbing and a royal pain.


by Seamus on Friday, April 10, 2009
thanks you
by okey oyna on Monday, March 30, 2009
On a flight from Honolulu to Las Vegas on AirTran one of our seats had been urinated on. My daughter sitting down before knowing got her jeans soaked. Told the attendent and she wanted to know how we knew. Offered to let her smell but she refused.She said there were no other seats available. She did bring pillows which helped the wetness but not so much the smell. I emailed their customer service twice but no reply. The least I expected was "sorry, we'll try to do better". Never AirTran again.
by fritter on Friday, March 27, 2009
We were headed to Belize in May of 2006 on American, going from Denver with a stop in Dallas. After we boarded the plane in Dallas to Belize City they made an announcement that there was a problem with a fan in the front "first class" lavatory. The pilot said it should fix itself once we were in the air.

So we take off and about halfway through our flight (we were probably 45 minutes away from Belize) they come on and say that the fan was still not working and we will pop into Houston really quick to get it fixed.

So we head back to Houston and land about 20 minutes later. At the gate they tell everyone that they can get off to use the restroom, but to stick close to the gate. What do you know, people were coming back with snacks and ice cream. So we had to wait even longer for everyone to get boarded again. About an hour later we are finally on our way to Belize.

What really made us mad is that it was only the first class lavatory with a problem. The ones at the rear had no problems at all. Also add the fact that we could have made it to Belize in the time it took to turn around and get the problem fixed in Houston.

by pugmom on Thursday, March 26, 2009
My wife and I loaded a plane three times in Cincinatti headed for Las Vegas.

We left the gate twice.

We took off once.

We spent the night in Cincinatti.

We spent all day (having left Dayton at 7:30 AM for a 10 AM departure out of CVG. We landed at CVG at 11:30PM. We couldn' continue our trip to Las vegas because the delta did not supply this flight with adequate crew staffing.

There were a host of other problems during the day (inadequate crew, lost pilots, broken planes etc.). But taking off for LAS and having to return really took the cake.

I just wanted to know how many frequent flier miles I would recieve for flying for Gate 62 to Gate 79.


by cynicalanddisgusted on Wednesday, March 25, 2009
I surely hope the airlines read these blunders, mostly by their employees. It only takes one bad apple to get these kind of comments. I have filed with the Israelie airline and it takes time, but I did get satisfaction. There are so many good people at Northwest, they are going to have to tell on those bringing them all down. I did use to work for them. Sounds like they need to address this and dismiss the few.
by tlhanger on Wednesday, March 25, 2009
Even though Northwest airlines is headquartered in Mpls. I have tried - most of the time successfully - to avoid flying with them. In the past they have lost my luggage (I was on my honeymoon and we had to rent a car to drive 100 miles to claim it when it appeared 5 days later), flights departed and arrived late most of the time, bags have been "inspected" and items have been missing (new nightgown, video cassette, perfume, etc.) and they have the rudest employees of any airline. I agree with the comment that they should change their name to Northworst but now it's Delta's problem.

My most recent horror story was a flight the first week of Dec. 2008 returning from Mississippi to Mpls. I had a small wheeled bag that I was made to check outfitted with TSA locks. Upon arrival I couldn't help but notice the lock and zipper pull had been cut off the bag. Now I fly enough to know they have a master key to open those locks and that's fine with me since I have nothing to hide. Why then was it necessary to cut off the lock and why the zipper pull? This bag became garbage since it's useless. Has anyone ever tried to file a claim with the TSA? What a joke! Who has pictures of their bags not to mention the receipt for the purchase of said bag? So in addition to cramped quarters (is it me or do they get smaller every year!), rude treatment, paying to check a suitcase (who goes on vacation without a suitcase?), buying your own beverage (what happened to free beverages and even something to eat not just peanuts?), now the fact that you may have your perfectly legal lock removed in such a way that they ruin your bag is a distinct possibility.

Whoever said the customer is always right was dead wrong. It's gone from bad to worse in the air and customers seem to have no recourse.

by dab on Wednesday, March 25, 2009
Yikes! Another country- no passport. What were they thinking?

by tlhanger on Tuesday, March 24, 2009
Once when my friends and I were flying to Hawaii on Northwest, from Southbend my friends were rerouted to fly through Toronto (instead of Detroit, due to a mechanical problem) on Air Canada. Lo and behold to their horror they had no passports and there was no holding area. They had to wait for Hawaii to come back from Lunch to agree to let them back in the country. Of course the one person who had checked luggage, didn't get hers.

I in the meanwhile was trying to get to Hawaii from SFO. They had an engine that needed to be handstarted. That engine sounded very bad to me (not a mechanic). As we were heading out, we were routed back to the gate because our engine was on fire per the plane behind us. It took another 8 hours to get a new plane.

by Connie on Tuesday, March 24, 2009
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