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Travelocity decides to lose the booking fees

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Travelocity decides to lose the booking fees

Posted by Tracy Stewart on Tuesday, March 17, 2009

Just last week, Expedia announced plans to temporarily scrap booking fees.  Remember that? Sure you do!  And now comes word from Travelocity that they too will be waiving their usual booking fee for reservations made through May 31.

They're also talking up their new PriceGuardian deal, whereby they'll gladly refund the difference should someone else book your exact itinerary for less than what you paid. Again, sound familiar? Other sites have made similar offers in the past, and with the same catch. Your itinerary must be exactly matched to your fellow passenger who scored the lower fare. And they mean exactly. You must be booked in the same class of service on the same flight, same departure, same return, same type of room at the very same hotel. And, unless your life is one big Meg Ryan/Tom Hanks rom com, that probably doesn't happen so often. 

 ***UPDATE: And now Priceline has trotted out Pricedrop Protection, which is their own little mutation of this money back guarauntee. You can earn up to $300 cash back for flights, and $600 for vacation packages, if (and again, huge honking 'if' here) someone books your exact itinerary.
Categories: Airline Industry News

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Let's not badmouth too much. Suppose you're going on an adventure and leaving Aunt Gurtrude with the kids (or one of your poor buddies) because it's too expensive to take them all along. Plans change, airfare goes down, hey the savings of bringing others with on the same flight/itinerary could help purchase the already lower priced ticket...for example.

I've got some friends who are thinking of coming along with my family (of four) to China this summer. If their ticket is $200 cheaper than mine, that's $800 back in my pocket. Not bad, enough to make sure I book through Orbitz.

by ccherry on Friday, March 27, 2009
I think the Orbitz Price Assurance is a gimmick, since it requires someone else to purchase the exact same itinerary on their web site. So even if you find it goes down, what's to say Orbitz claims no one else purchased it and thus doesn't owe you a refund? Odds seem stacked against the customer; I would rather book with the airline directly and use www.yapta.com to find if a lower airfare comes up.

Travelocity PriceGuardian seems even more like a gimmick, since it only applies to air+hotel packages, and only gives you a refund if again someone books your exact same air AND hotel itinerary. Give me a break, what are the chances?! The terms and conditions are so long I don't even want to try reading them, it's a worthless service. It lets them promote their air+hotel packages tho, which I always find to be overpriced compared to Priceline.

How about they start guaranteeing their reservations, like they did when they sold $0 NWA tickets, it's one thing for NWA to make the mistake, it's another that Travelocity allows the sale.

@Matthew

by matthewsoft on Wednesday, March 18, 2009
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