Refunding the Non-Refundable

Tracy Stewart, July 17, 2008
Fares from Washington DC:

    Q. When I checked for a weekend trip to Toronto one recent Friday, American Airlines informed me that my flight was delayed. Then it was cancelled. I was scheduled to return on Sunday, but there were no seats available until the following Saturday afternoon, so I said the heck with it, what's the point of going. Although I had a non-refundable ticket, can I get my money back?

    A. Yes, you should be able to get a refund for sure, even on a non-refundable fare, under American's contract of carriage. You can see links to the airlines' contracts here. Click on the American link and read section 10.

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