So what's your opinion about Spirit Airlines? Just wondering.

George Hobica, August 27, 2008
Fares from Washington DC:

    So we've gotten quite a few negative emails about spunky little Spirit Airlines lately. They allow a lot of people to fly for next to nothing with their $3 and 3 cent fares. But some of you are not happy campers.



    Here are two of them:

    From Robert in Michigan:

    "What has been your experience with Spirit Airline customer service ? I tried to cancel my $ 9 Fare trail membership as it reverts to a $40.00 membership after 90 day, Repeated attempts to contact by phone we unsucesssful after 20 minute plus calls being placed on hold with no one answering. I the tried canceling on line and they stated that they did not recognize me as a customer. The small print staets that it takes 4-6 weeks to cancel but they immediately processed my cc when I signed up. Spoke with a co worker who stated she had a similar experience. If you've had other complaints you would be doing your readers a huge favor by letting them know that Spirit is definetly not customer friendly."

    and from Sam in California:

    "In Re: Spirit Airlines $6.00 R/T fares on 08/26/2008. I booked 4 R/T tickets and the fee was charged by Spirit on my credit card. A hard copy of the flights, fees, credit card charge and passengers are in my possession via a download. After the charges were made to my card a code # 1018 stated that "we were unable to reserve the selected flight(s) at this time. Please select another flight(s). This disingenuous act is nothing short of a bait and switch tactic which is illegal. I took advantage of a deeply discounted airfare and it seems crystal clear that Spirit did not want to sell me these tickets at the advertised price. If the fare/seats were not available then my credit card should not have been charged. I would strongly suggest that your credibility would be at risk should you continue to mention any further 'Deals' from Spirit Airlines. I contacted the airline at 800-772-7117 and spoke with Ivan located in India who told me to take up this issue with my credit card issuer. I asked to speak to his supervisor and have been put on hold for the last 28 minutes without any additional contact. I recognize that this airline has poor customer service nevertheless one should expect and receive decent levels of communication.  This whole scenario reeks of a potential bankruptcy filing after obtaining funds under false pretenses. The total length of time I was put on hold was 45 minutes and 55 seconds. I called again and explained the situation to "Vic," who transfer me to a supervisor and said my wait would be 2-3 minutes and would stay on the line until the supervisor came in contact with me. This call lasted 13 minutes and 24 seconds before they disconected from me."

    So what's your opinion? Please click and leave a comment.

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