We're making a list and checking it twice...actually, thrice...well, more like, uhm, frice?

Tracy Stewart, April 30, 2008
Fares from Washington DC:

    Q. Sometimes when I click on one of your fares, I get an "Oops!" message. What's up with that? Does that mean it's sold out?

    A.  That just means that we are in the process of rechecking that fare to see if seats are still available at that price. Fares can change several times throughout the day, and we spend a lot of our day checking and updating to make certain our fares our accurate. So, no, in the event that you get an oops message, that doesn't necessarily mean the fare is sold out or unavailable, it just means it's being double-checked. We don't list a fare unless a real human being has checked it for seats.