The people have spoken! You like your city-to-city alerts, but it seems that a lot of you would like the option of receiving alerts for nonstop flights only. None of this connecting flight/layover mumbo jumbo for you, no sir. And some of you mentioned that you'd like to slim down your alerts to include just fares for your preferred airport, instead of from all nearby airports. Great idea! We're working on that one too, and should have these new features out to you very soon.
Anything else you'd like to see from us? Suggestions? New features? Hydrolics? You're obviously a smart people (not to mention, attractive!) and we love to hear your ideas, so do let us know. Comment below.
I had to walk between the various floors and was made to wait in a huge line to see if I could be rerouted to come home on the next flight. I was told that I would have to leave on the 06:25 flight from La Guardia (I was at JFK) and that if I "hurried" I could catch the shuttle before they closed at 11pm (it was after 10pm). The Port Authority rep said that their last shuttle was at 8pm that evening. The only way to get there was by taxi, which was about $35. I asked an AA supervisor to provide a shuttle voucher, which she refused because she said they already changed the return ticket. I called their 800 number in attempt to get "customer support" since there was none at JFK. The AA rep there was nice and told me that there was a return flight right there from JFK at 6am so there was no need for an airport change. She also told me that my luggage had been found and that if I hurried I had five minutes before the baggage dep't closed at midnight to retrieve my lost luggage. Even though they had no idea where it was at the time, since nothing had been tracked in their system, they later told me it had been sent to Boston.
I wasn't able to see anything other than the inside of JFK and I went there because it was my dream to see Manhattan!
After returning home I called AA Disabled Dep't. They have an automated machine l left a message for a call back, which was never returned.
I bought the "insurance" that was offered at the time I booked my ticket online and was told that since I didn't have to pay for the return flight that I wasn't entitled to anything as far as "trip interruption." The fact that I was in NY without my luggage or a place to stay at the time I wasn't able to go anywhere else. By the time I had my luggage my health had deteriorated with the lack of help. My physical pain and mental strain left me no other choice but to return. I am very dissatisfied with American Airlines and also by the horrible treatment I received as a disabled person.
I have titanium rods in my back, being on my feet causes nerve pain as the rods crush
the nerves below. I had to fend for myself, American Airlines wouldn't even provide a meal voucher while I sat with my luggage waiting to be able to check in my bag.
I would like the opportunity from AA to return to see NY and would appreciate any help or information you might be able to provide me. Thank you.
Many of the other requests you've mentioned above are also in the works.
That would be VERY handy and help us to snap up great deals that much faster!
I don't seem to get any fares for my city pairs, even if that pair shows up in my primary airport's list on that day.
And the airfarewatchdog emails appear to take 1.5 to 2.5 hours to arrive at my inbox every single day. Today, for example, the email has a timestamp of 1:21 but arrived around 3:00. I'm sure there isn't a timezone that's 1.5 hours behind PDT, so is it something in your mail system that delays the emails? Your is the only one that arrive in my inbox with this issue.
In general I like the airfarewatchdog service. You do what you're supposed to do quite well. I guess if I had to come up with another feature request, I would like to specify a time period for deals I'm interested in: last-minute, or only in a certain month, etc.