Airfarewatchdog
Welcome!
  • Real deals from your departure city
  • Verified by our Dealhounds

Fascinating facts from US Airways' Contract of Carriage

rss link Airfarewatchblog


Fascinating facts from US Airways' Contract of Carriage

Posted by George Hobica on Thursday, November 1, 2007

Although another airfare web site recently called Rule 240 a myth, all you smart airfare watchdoggies know that it simply ain't so. Rule 240, and a lot of other rules, do exist in some airlines' contracts of carriage. This is the first installment looking at major airlines' contracts and cutting and pasting the relevant passages from those contracts pertaining to what they will or will not do for you, under their own rules, when your flight is cancelled or delayed. (See our previous posting about Rule 240.)

I've copied directly from their sites, with notation as needed.

We'll be adding more airlines as time allows.

But let's start with US Air. This airline has stripped the traditional Rule 240 and all the other rules from its contract, but has some similar language. It's purposely vague. However, they're one of the few airlines that spell out their obligations under European Economic Community regulations for nonstop flights from Europe. In fact, if your nonstop US Air flight from Europe to the US is more than 4 hours late, they'll pay you up to $900. Of course, they may try to wiggle out of this if the delay is "beyond their control," but we don't see that spelled out in writing. And they'll try to give you a voucher for future travel instead of cash, but you'd be foolish to take it.

And we quote:

IX. DELAYED AND CANCELED FLIGHTS
 
US Airways’ Responsibility for Schedules and Operations
 
US Airways undertakes to use its best efforts to transport the customer and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of the terms of  transportation. US Airways may [MAY] substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. [THIS IS THE WEAKEST "RULE 240's" IN THE BUSINESS]


US Airways is not responsible or liable for making connections, or for failing to operate any flight according to schedule, or for changing the schedule of any flight.
 

[BUT IT GETS BETTER FOR EUROPE TO US NONSTOP FLIGHTS]


Involuntary - US Airways will offer one of the following types of compensation to customers denied boarding involuntarily on nonstop flights from Europe:
 Customers reaccommodated on flights scheduled to arrive less than four hours after the scheduled arrival time of the original flight will be offered a transferable voucher for one free roundtrip coach class ticket on US Airways within the U.S., including Alaska or Hawaii, Canada, the Caribbean islands, Bermuda, Mexico, Latin America or Europe, or cash compensation in the amount of 300 EUR (or USD equivalent). [TAKE THE CASH! THIS IS ALMOST $450 AND EASIER TO SPEND THAN A COUPON]
 

Customers reaccommodated on flights scheduled to arrive more than four hours after the scheduled arrival time of the original flight will be offered a transferable voucher for one free roundtrip coach class ticket on US Airways within the U.S., including Alaska or Hawaii, Canada, the Caribbean islands, Bermuda, Mexico, Latin America or Europe, or cash compensation in the amount of 600 EUR (or USD equivalent). [THIS IS ALMOST $900. TAKE THE CASH!]

 

Categories: Airfare Tips

Post a Comment


(Please do not use your real name - this screen name will be your public identity on Airfarewatchdog.com)
(Your email address will not display in post)



Contracts of carriage are for all customers. Remember we still have to pay taxes and we have paid being loyal customers to get the points. Hard to believe they would treat any of their customers with such distain. Remember their ground crew in Zurich didn't even know the flight was grounded in DC. What else don't they know?
by Norma on Thursday, November 01, 2007
on 7/16/07 i flow to london with zoom airlines.
arrival was sceduled at 6:00 am. i had another fly with british airways at 8:10 am. 7/16/07 was nice sunny day, and was not any reason for delay. we arrived in london about 10:00 and i was late for connecting fly. i asked zoom airlines for some refund, another ticket, satisfaction by phone and e-mail, but they never answered. do i have any chance to get anything from them, because of there lateness i had to buy another ticket to get my final destination eith additional cost of about $ 600, and spetn a day 1/2 in london on my own expeses .
thank you
sincerely,
zeljko
p.s.
i booked this airlines when i found it on your beautiful site

by zeljko on Thursday, November 01, 2007
Does AIR INDIA have a rule 240 for international flight delays?
by THOMAS J BRIGANTINO SR on Friday, November 02, 2007
On august 11 2007 I was supposed to return home from Paris to San jose connecting from Chicago ,When I arrived to the airport the screen was flashing "CANCELLED".The does not giving me a detail for the cancellation ,she 's just change my flight for the next availabe which is the next day flight ,From that day I dont think I ever flight AMERICAN AIR again.They were all uneducated agents.
by nga on Friday, November 02, 2007
i dont find in the language of the contract any basis for believing that if you turn down their offer of a voucher, they will then be compelled to offer you the cash. am i missing something?
by tw on Thursday, November 01, 2007
I told them that was not acceptable and they told me that was all they were going to offer. Take it or leave it. I was not due anything more and in fact they said they were only offering that "for good will"
by Norma on Thursday, November 01, 2007
Norma, you are on a non-revenue ticket. I am sure these rules apply only to paid regular fares, and not to free, award or travel industry discounted fares.
by Bob on Thursday, November 01, 2007
The airlines will continue to screw their customers until Congress lowers the boom and says "no more". The airlines are there to serve the public, not inconvenience them. Write to your congressman and senator and raise the roof. If enough abused airline customers do this, our elected officials who feed at the public trough may be encouraged to do something about it.
by Tom on Thursday, November 01, 2007
We had a flight booked to Europe by US Air flight number, but the actual flight was on United. Because of mechanical problems the flight from DC never left so the connecting flight we were supposed to take never arrived from the US. When we got to Zurich not even the ground crew were aware the flight had been cancelled. We stood in line for 6 hours to get reticketed. We were flying on US Air frequent flyer miles. We called United, and US Air long distance by phone and neither would reticket us. Told us we would have to stand in line. Called United in Zurich as well. Needless by the time we got to the front of the line every way out was gone until the next day. We asked to be rebooked on another airline and they refused.

What were we owed? We only got a coupon voucher for $100 which we never used and of course meals and a place to spend the night.

by Norma Brandsberg on Thursday, November 01, 2007
I wonder why US Airways is so generous on its non-stop Europe flights, is it because of British Airways and Lufthansa and Air France competition from N.Y. and VA.

I have a question with United Airlines. I booked a flight from Dulles (IAD) to Sydney (SYD) in March 2008 connecting in LAX. They switched their times and plane (they said because of safety reasons) leaving Sydney to LAX, so now I leave Sydney 2 hrs later and arrive in Dulles (IAD) 4 hrs later. They gave me a promotion code for $100 discount that I have to use before the end of 2008. Should I ask or push for more. I am not happy getting into Dulles until 8:35PM instead of 4:35pm EST which is what I booked and paid for. After flying 19 hrs and waiting almost 4 hrs in LAX, I won't get home now until almost midnight taking the Metro and MD MARC train from Dulles to home in MD.

by Stuart on Thursday, November 01, 2007
© 1998-2012 Smarter Travel Media LLC. All Rights Reserved Privacy Statement | Terms of Use
Advertisement
http://rd.airfarewatchdog.com/?ad_user_tracking=%5Bsource%3D%2Ctaparam%3D%2Csupmt%3D%5D