And all for the Price of a Coffee...

Tracy Stewart, August 08, 2007
Fares from Washington DC:

    Q: The airline announced that my flight would be delayed 2 hours, so I went to get a cup of coffee. I returned to the gate 30 minutes later, only to discover that the flight had left ahead of the new departure time! I had to wait all day for a seat on another flight. Who's to blame here? Me or the airline?



    A: You're not the first victim of this type of foul up. No doubt, the airline claims they made an announcement, but not every part of an airport has good PA system coverage. It's actually a bad idea to wander away from the gate area in situations like this. Some experts suggest giving your mobile phone number to a gate agent, but I doubt that an overworked agent would has time to call or would.
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