Changes to Cabin Class

June 23, 2015
Fares from Washington DC:

    Q. I recently booked a first class flight from Norfolk to San Diego on Delta using only SkyMiles. The flight Norfolk to Atlanta was first class but when boarding for the next leg in ATL, I was told that I had been reassigned to an economy seat. I checked before leaving home and the entire flight had been confirmed by Delta. Is this legal?

    A. When it comes to airline travel, all is fair in seat assignments. Flights, seats, and schedules are not guaranteed. All you can do is request a refund (or partial refund) of the SkyMiles you used to "buy" the seat. Actually, Delta should have automatically refunded the miles or a portion of them without being asked.