Q. I flew recently and there were two "service animal" pets in the cabin and they were not in their cages. I seriously doubt they were service animals. Anyone can now buy a service animal "vest" online, and in fact I have a friend who has done this (actually, an ex-friend) even though she has no "disability" other than being a nervious wreck who should probably just take Xanax instead. I am severely allergic to pet dander and had a horrible asthma attack. Delta tried to buy me off with a form letter and a $50 credit. What are my rights?
A. Unfortunately, there's no federal or other certification process to prove that people have disabilities that would prevent people from scamming the service animal policies of the airlines (or indeed, of any common carrier--the same thing applies to trains, subways, and buses). And yes, people do scam the system. You basically have no rights at all, other than to ask the airline to put you on a pet-free flight, but that's often unworkable or inconvenient. You should certainly ask the airline to note in your record that you're allergic to pet dander and hope that they will alert you to any pets that have been confirmed on your flight.