Lost Gift Card

January 14, 2015
Fares from Washington DC:

    Q. We lost a $400 Southwest gift card at the airport. We have the card number and know it wasn't used. Southwest says they are sorry for our loss but claim there is nothing they can do. Do we have any options?

    A. As long as you have a record of the card number, it seems like you should be able to apply the gifted amount to bookings, at least online. Still, it's better to choose an email card rather than those plastic gift cards. Not only does an e-gift card reach the recipient faster (under 12 hours according to Southwest.com), there are no shipping fees as with a physical card.

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