Q. I'm concerned about an upcoming trip to Ukraine. Our tickets were purchased separately in two itineraries. The first portion of our trip (Dayton to Zurich round-trip) was booked via Delta and we intend to complete that portion as it will allow us to visit our son in Austria which should be safe. What we are worried about and trying to get a refund for is our next leg, the round-trip flights from Zurich to Kiev, booked on SWISS. Thoughts?
A. As stated by SWISS, "We are continually monitoring the situation in the Ukraine as it pertains to passengers who hold SWISS tickets (ZRH-IEV-ZRH). We are offering opportunities for passengers to rebook or obtain refunds for travel now through March 18, 2014. The passenger in question is traveling in April. The situation in the Ukraine is fluid and as a result, this policy is subject to change.
To stay updated, our suggestions would be for passengers to check www.swiss.com, check with their travel agent or their insurance broker who would contact us for the latest information."
If the situation is still dangerous in April you should ask for a refund then, since they are offering refunds for those traveling through March 18, so far.
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