Virgin Atlantic & Virgin America

April 30, 2013
Fares from Washington DC:

    Q. I read that Virgin America will honor price drops after purchase but before travel with a $75 change fee. My flight to Edinburgh, Scotland dropped by $100 but when I called for a credit voucher good for future travel that denied me because I had purchased non-refundable tickets. Anything you can do about this?

    A. If you were flying to Scotland, it was on Virgin Atlantic, not Virgin America. Although the two airlines have a business relationship, Virgin Atlantic, like many foreign-based carriers, does not issue refunds on non-refundable fares when there’s a price drop after you buy. By the way, Virgin America upped its fee to $100 effective last July, and United and US Airways recently upped their change fees from $150 to $200 on domestic fares.

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