US Airways: Baggage Fees, Fares, Reviews

US Airways Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Just before Sequestration”
by frequentflyer on April 23, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2013
Seat Class:
economy
I flew on US Airways flights 3154 & 3431 and both flights were enjoyable on the E70. This was my first flights on the E70 and I was surprise how enjoyable the flight was even though we did experience some turbulence just after takeoff from Indy. I went through TSA with little problems even though I have eight screws, two rods, and two plates in my lower back. I would fly these flights again should the need arise.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“very good - no hold-ups”
by airrwatch on April 22, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Charlotte, North Carolina
Date of Flight:
June 2012
Seat Class:
economy
make sure you have reasonable time to change planes without having to run from one to the other. Remember customs in Charlotte on the return!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Change overcharge”
by Cliffie on April 14, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Charlotte, North Carolina
Date of Flight:
April 2013
Seat Class:
economy
We were charged $660 to change our return flights from CHO to FLL...according to the rules I thought were in effect, I should hace been charged $300($150 per ticket) as per published rules.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Worst Customer Service Ever!!”
by MicheleLynne65 on April 13, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Raleigh, North Carolina
Date of Flight:
April 2013
Seat Class:
economy
Missed our connection and at the Customer Service Desk that I gave them 3 tickets for the three of us that where traveling, gave me two back, wanted us to walk all the way across the airport tell them at the check in to ask for a passenger to move to another seat since my daughter was in a wheelchair and needed a aisle seat and there wasn't one available. When I told the rep that I wasn't leaving there without 3 tickets she took my old crumpled up tickets out of the garbage and tried handing them to me. They were really rude and incentive to my daughter talking about her like she wasn't there, calling her the wheelchair. Another rep was really upset with me because I had them put us on another flight that she was willing to give me 3 tickets for. The other rep stating numerous times that I wasn't making any sense because I would have to wait a whole hour for that plane. When we finally got to the gate it was the wrong gate since they had just changed it and was again across the airport. They stated that we would have to take a shuttle. Since the shuttle was not accessible they had to call for something called a "hot" bus, they took us down to right next where they were loading the baggage and couldn't hear a thing. The bus that came didn't even have a ramp, the airline person who was waiting with us kept patting my daughter on the back...she is 24 years old and calling it a SPECIAL BUS. We had to wait while they called for another bus. We had called ahead to make arrangements for accessibility. No one was ever aware. One of the employees at one time kneeled down in front of her called her sweetheart and told her that she had answered a question incorrectly as to apply that is why we were still waiting. They had a straight back chair that absolutely no one knew how to use to get someone on and off the plane and refused to let me assist my daughter with the straight back chair even though it was sitting right there.
WILL TELL EVERYONE I KNOW NOT TO FLY US AIRWAYS!!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Awful, Horrible, Never Again”
by emaphant6 on March 16, 2013
RT/OW:
Round Trip
Number of Stops:
2 stops in Charlotte, North Carolina and Washington, D.C.
Date of Flight:
March 2013
Seat Class:
economy
Save yourself the hassle and book with somebody else. Everything from the service, organization, timing, and simplicity is just unacceptable. I flew out of Manchester, NH and was delayed because they "forgot" about accompanying the change of clocks ahead an hour, which made me miss my connecting flight to Pensacola, FL. Then, on my way back from FL to Boston, MA, they didn't properly check their ABS brakes of the plane ahead of time like any other responsible crew would do and everything was delayed once again including having to book another connecting flight. Not impressed whatsoever, do yourself a favor and DON'T FLY U.S. AIRWAYS!!!!!!!!!!!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Horrible Horrible Horrible”
by dudley1dog on January 31, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
Worst airline, problems with engine on ground, hours on tarmac, no refund, offered only 75 bucks for problems, uncaring, never again.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Delays”
by rhaas327 on January 20, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Charlotte, North Carolina
Date of Flight:
January 2013
Seat Class:
economy
arrived one hour early, half hour before boarding time, we were told the flight was an hour behind and that we would miss our transfer in Charlotte, and have to wait 2 1/2 hours in Charlotte to catch the next flight to Raleigh. This flight was delayed another hour after the scheduled take off. Half of that time was waiting for a crew member before we could hit the Tarmac and wait another half hour. Needless to say I was very upset with US Air
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Comfort all the way”
by reisevogel on January 2, 2013
RT/OW:
Round Trip
Number of Stops:
1 stop in Philadelphia, Pennsylvania
Date of Flight:
December 2012
Seat Class:
economy
After being delayed (due to weather) out of Balimore, US Airways re-booked me onto a flight the next day, out of Harrisburg and then Frankfurt. No hassel, no fees, and a reduced cost upgrade to "Envoy" going to Frankfurt and a no-charge upgrade to "Envoy" on the way back. The food in both directions was flawless, so was the srvice and seating accomodations (sleeper seats). I arrived rested. I must have had the most happy crew coming back on flight 701. Thank you US Airways.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Encore”
by LadyDi on January 2, 2013
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
I travelled with my two teenagers and had a great fligt. Much to my surprise the plane was not full and I was able to change seats to be closer to my children. Can't wait to go again!!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Not Customer Oriented”
by tkh8601 on December 4, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2012
Seat Class:
economy
I have breast cancer and am taking infusions. I booked a flight for me and my daughter for December 19 and then found that my next cancer infusion was scheduled for December 20 so I tried to change the reservation by one day for medical purposes. I was told that it would cost $150.00 per ticket to change, plus the fare on that date was $75.00 more per ticket so it would cost me $450.00 more.
I'd never flown this Airline before because they are a new carrier to the City that I'm traveling to and they have non-stop flights there.
Wish I'd have read reviews on them before booking with them.
Wonder if they would refund the fare if you died?
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“US AIRWAYS ARE TERRIBLE!!!!”
by ryenwhite on November 6, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Charlotte, North Carolina
Date of Flight:
October 2012
Seat Class:
economy
I originally sent my complaint to US Airways last week. I was unhappy with the untruthful way that they do business. My flight was canceled, I was told there were no flights at any surrounding airports that I could be transferred to and that the only thing that could be done for me was to give a refund. I agreed, only to find there was a flight leaving orlando on that day that I could be transferred to. So I was lied to. Then I was told that since I agreed to the refund 5 minutes prior, there was nothing that could be done for me. We are now 12 days since then and I have still not received my refund. 12 days of almost $500 missing out of my bank account. THIS IS UNACCEPTABLE!!!! I WANT MY MONEY! US Airways have terrible customer service. I will NEVER fly US Airways again.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Save Yourself”
by scrouch21 on October 16, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Phoenix, Arizona
Date of Flight:
October 2012
Seat Class:
economy
I was completely disappointed with US air in all aspects. I will never fly US Air again and I will highly recommend to everyone I know to never use US Air. The plane broke down going to my destination and on the flight back we made multiple round trips to my destination without landing in San Diego. I understand not being able to land due to weather, but it was completely inappropriate to resend the flight in the exact same conditions. The pilot specifically stated on the overhead that the weather conditions have not changed and they do not anticipate landing but we will fly out and circle for a while. On top of that the crew, while courteous, stated in front of passengers that the issue had to do with the pilot not being experienced enough to land in fog, but we were sent back with the same pilot. Rather than landing at an airport anywhere near our final destination we were again sent back to Phoenix, I'm assuming because it is your hub, not because of the convenience for passengers. We were stranded at the airport and told that US Air would not pay for food/accommodations or car rental because the issue was weather, but the soonest flight for a single person was 8pm the next night and the soonest flight for a couple was not for 2 days. ABSOLUTELY RIDICULOUS! I fly monthly and stopped flying US Air for poor service in the past. This experience reconfirms that US Air continues to care about its bottom line and at no time considers the needs of its passengers. You may think you're saving a few dollars going with this airline, but you pay way more in food/accomodations/car rental and lost wages in the end.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“change of your service”
by jverduft on October 9, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Miami, Florida
Date of Flight:
October 2012
Seat Class:
economy
Why did you that keywest, fla off your list of places to fly to? You changes this and did not tell me? I have enjoyed your service for a few years now and cannot understand why this happened?
please explain.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“If only the US Airways flight attendants did not dislike their job so much”
by IncantatoTours on October 9, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2012
Seat Class:
economy
Having flown this route regularly for the last four years, it is nice to see that most of the time CLT to FRA and back is recently being serviced with newer aircrafts and mostly working entertainment systems. However, what seems not to change is the negative attitude and lack of interest in providing a pleasant customer service experience is the US Airways international flight attendants. In over 30 flights on this route I only twice had a friendly, helpful stewardess. Otherwise they are grumpy women and men who cannot wait to get done with the minimal service so that they can rest under thick comforters and with real pillows in the blocked emergency exits. Yes, the"best" emergency exits are reserved for crew rest. Never seen that on any other airline, especially not on such a fairly short international flight. The check-in experience State-side with one more line-up at the gate to get your passport looked at once again, is equally strange. Sadly there is no alternative for this route.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“The most horrifying experience of my life”
by cstannard on September 27, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2012
Seat Class:
economy
This is by far the worst airline I have ever had the displeasure to deal with and if you take any of their flights you are in for the worst experience in your life. I chose to purchase tickets for my trips to Phoenix and the ride home was a fricking joke. We get on the plan and the engine wont start they force us to sit on the plane while they do maintenance in hopes the engine will start for 3 hours we did this. eventually they gave up and put us on a plane that i swear could have crashed at any moment. im not talking turbulance the plane was shaky the entire time like you were sitting on a fricking washing machine and on take off the plan kept dipping down every 2 minutes like it just didnt want to get in the air.
My father chose to purchase tickets from florida to tenessee and they not only booked his flight from the wrong airport they also cancelled his back to home flight with no notification and wanted to charge him $500 + to rectify the situation. I would never ride this plane again if it was the end of the world.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Never again!”
by fitzmicky on August 20, 2012
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
August 2012
Seat Class:
economy
Returning home from a visit with family in Phoenix. Traveling with my daughter who is in a wheelchair and her toddler. Check in agent was abrupt and disinterested. I had included our special needs when I booked the flights and they were clearly noted on our confirmation papers. She did not convey our special needs to the gate agent in any way as they were not prepared to assist us with boarding (had to wait for an aisle chair.) Gate agent did not tag the wheelchair or the stroller we had with us and we had to wait at the door of the plane while someone got the appropriate tags. Flight attendants were very helpful and courteous including finding another seat since the one we were assigned did not have a moveable armrest so Sarah could transfer to the seat (another "oversight" by the check in agent). Upon returning home I also noticed significant damage to my brand new luggage. Unfortunately I did not notice it at the airport (dealing with a screaming toddler can be distracting!)and have been told that US Airways will not fix the bag or compensate me for the damage. Next time I go to Phoenix it will be with another airline.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“LAST TIME with US Air”
by Rose8 on August 8, 2012
RT/OW:
Round Trip
Number of Stops:
1 stop in Charlotte, North Carolina
Date of Flight:
July 2012
Seat Class:
economy
I was leaving out of Birmingham to 'save' money and was still an expensive flight $420 + luggage.
My flight was canceled ('maintance issues' I'm sorry I think it wasn't full and not a big enough profit for the airline) and the later ones would miss the connecting flight or leave later and wait in Charlotte NC for 3-3 1/2 hr.
So we drove back to HSV to catch a later flight with no layover. That one was late, so I RAN two football fields to (luckly) catch the connecting flight to Norfolk.
The airline could careless we had driven 1 1/2 hr to catch the original flight with another hr and half back to catch the other that was late. In fact they were rude about it. Lesson learned unless it is bunches less I will leave from home airport and never again us US Air.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“They would charge u for breathing if they could”
by Kellygallen on August 2, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
July 2012
Seat Class:
economy
I have never written a review in my life. But I am outraged I booed k over $2000 worth of flights with US Air for a months of traveling around the east and west coast. On my last flight they wouldn't let me get on an earlier flight, they wanted to charge me additional fees, they charged me for baggage after I already pre paid for it, and they tried to charge me $25 for exit row seating. I'll tell u American Airlines does not charge for exit row sitting. All up an additional $150 of charges. It's pathetic they are just trying to squeeze money out of people any way they can. And to think I'm actually a frequent flyer member.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Fantastic flights and check-ins”
by captionaut on July 11, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
June 2012
Seat Class:
first
I have been thoroughly impressed with the ease of flying out of SRQ to DCA my last several trips. The counter agents have been very helpful and efficient, and checking baggage is a breeze. Even without outdoor baggage check, the counters are a mere 25 feet in the doorway, where I rarely encounter a line in either coach or first class. The only time I had a wait in security is on a day with a higher alert and TSA was very thorough with everyone. Returning to SRQ, baggage was on the carrousel by the time the passengers got there. The Embraer is a very comfortable aircraft, front or back, with ample overhead storage. One added benefit of this flight: the view on both the SRQ and DCA ends of the flight -- beautiful!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Consistently Great”
by Newage on July 3, 2012
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
December 2011
Seat Class:
economy
Love this airline. I travel frequently and generally have a good experience with USAir. Service is consistently great. Keep it up.

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