Airfarewatchdog

US Airways

Airline Code:US
Lounge:US Airways Club
Airline Alliance:Star Alliance
Frequent Flyer:Dividend Miles, Miles Credit Card
Magazine:US Airways Magazine
Website:www.usairways.com
US Airways Contact Information:
Automated Flight Information:1-800-943-5436
Dividend Miles:1-800-428-4322
Domestic Reservations:1-800-428-4322
Hearing Impaired Reservations:1-800-245-2966
International Reservations:1-800-622-1015

Hub Airports: Phoenix Sky Harbor International Airport, Charlotte/Douglas International Airport, Philadelphia International Airport

US Airways Baggage Fees
First BagSecond BagAdditional BagsOverweight BagsOversized Bags
$25 at airport, $23 online$35 at airport, $32 online, $50, online, to Europe ($55 at airport)Bags 3-9: $12551-70 lbs (23-32kgs): $90 71 to 99 lbs: $17562-80 total linear inches: $175
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US Airways Reviews

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Won't fly this airline again.

    by Madcustomer on February 6, 2014

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    January 2014
    Seat Class:
    economy

    Ennded up spending $50.00 that we could have saved if the baggage checker had told us. Seats exceedingly cramped, aisle seat the best because person could hang into the aisle. Knees tight against seat in front and I am only 5'6". So many carry-ons that the overheads were stuffed. One lock broke and they had to wait 1/2 hour for some duct tape. cabin was hot and passengers advised to keep seatbelts on through entire flight. Felt desperate to get off by the time we arrived. Very, very unpleasant.

    1. Flight Rating

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    4. Seat Comfort:

    Avoid US Airways

    by brightpuppy on February 6, 2014

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Charlotte, North Carolina
    Date of Flight:
    February 2014
    Seat Class:
    economy

    Flight seats were available (around 6 seats) from Charlotte to Houston on an earlier flight at 8:25pm today (06th Feb 2014). I reached gate B1 at 7:20pm and requested the gate agent to put me on standby list and was informed that since empty seats were available, i could not be put on stand by list and was offered an option of $75 to get into the 8:25pm flight. I informed them that i hold Star Gold Status and also a very frequent flyer with US airways and asked them if there is any other way out. I was adviced that they would not go against the computer adviced. Since i didn't see any worth in paying, i was forced to spend 2 hours in Charlotte Airport (connecting airport) till the next flight (which is my booked flight). I talked to another gentleman (looked like a Supervisor) and i made it known to him my displeasure stating that let him take my feedback if possible to relevant team (I greatly understand that the gate agents and him are following the US Airways policy which was designed by someone and they are just implementers of the same). I was completely taken aback by his comment that "how long is US Airways going to be there - It will become American".

    I am greatly disappointed with the following two points.

    1) A loyal customer (you can pull in my travel history) has not been helped even though seats were available. Please do not mask it with your policy as there are many ways to please a customer.

    2) With the comment of the gate agent your loyal customer (till a few mins back) had been greatly offended.

    I spent some time in constructing this email, to make my displeasure known to your management and also having created a long lasting impression in my mind about the customer values your organization stands for. I really appreciate for the hospitality shown to me till now and would also like to use this opportunity to put forward a customer's point of view in that i would avoid flying with US Airways and American Airlines combo unless there is no choice. I sincerely hope that the existing reservations would be my last.

    Thanking you,

    Yours sincerly,

    One of your past loyal customer.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Best Customer Service EVER!!!!!

    by Katytravels on January 13, 2014

    RT/OW:
    One Way
    Number of Stops:
    1 stop in Washington, D.C.
    Date of Flight:
    December 2013
    Seat Class:
    economy

    My daughter was flying back to San Diego after visiting here in Ottawa, Canada. Initially she was to fly to Philadelphia, with a very short layover time (estimated 15 minutes). When her flight was delayed by an hour (meaning that she wouldn't have made her connection, which was also the last flight into San Diego that night), the attendant at the desk actually took the initiative and the time to find my daughter in the Customs area and bring her back to the check-in area. After that, she and another attendant found a flight through Washington, DC to get her back to San Diego that evening. I have never experienced such thoughtful and caring Customer Service, and I would just encourage supporting US Airways. Thank you again to you both...

    1. Flight Rating

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    Baggage Claim Help in Boston at Logan Airport was outstanding

    by lexi on October 27, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    October 2013
    Seat Class:
    economy

    We commend Peter who works for U S Airways in Baggage Claim at Logan for his help and courtesy in recovering a vest left on flight 2114 from WDC on Sun, Oct 27. He has left a lasting good impression of your staff.

    1. Flight Rating

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    Fly 3 times a year

    by AdrianB on October 10, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    August 2012
    Seat Class:
    economy

    I fly frequently as my Granddaughter is a marine stationed at Camp Lejeune in Jacksonville so I fly to Charlotte and take a flt. to Albert Ellis airport in Jacksonville. Flights are always on time into Charlotte as the connecting flt to AE aiport are usually tight and the trek to my connecting flt. much easier

    1. Flight Rating

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    Great All-Around! From doorstep to Doorstep

    by Astrotui on September 9, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    September 2013
    Seat Class:
    economy

    First, it was easy and quick to book my flight but even better, as I fly this route often I found an executive car service in North Carolina that seemed like they worked with US Airways. They are called All-Points Personal Transportation and not only were they on-time every time I used the but they seemed to have an inside track on the status of my US Airways flights. They, like US Airways made me feel like a VIP every time. Highly suggest Airfare Watchdog, US Airways, and this great little firm All-Points. Thank you Watchdog!

    1. Flight Rating

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    USAirways On Time

    by painter33 on August 20, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    August 2013
    Seat Class:
    economy

    We flew USAirways RT to Boston from Philadelphia, and other than a slow security line in Boston, the trip was uneventful and satisfying. Boston does not have a full-body scanner so every individual check took too long due to too few available agents. I have two knee replacements and am always scanned, so I was prepared for that but no male TSA agent appeared even after many call-outs by the person at the metal detector. Three women were checked while I waited. This is a "Logan" problem more so than a USAir problem. I appreciate the second scans - if they scan me, they'll scan someone with weapons, etc., but this was the longest wait I've ever experienced. Both flights took off and landed as scheduled; seats were normally small, but the short flight wasn't taxing at all. Grades: USAirways 5; Logan Security 2.

    1. Flight Rating

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    Unbelievably rude, disorganized, uncaring and incompetent

    by travelingnow on July 25, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    July 2013
    Seat Class:
    economy

    US Airways staff is incredibly rude and impatient to passengers. They show no empathy and do not care about satisfying customers. Customer relations is a complete joke. They have a "no compensation" policy regardless of how damaging their mistakes are to their customers. They take no ownership of the lack of professionalism employees that represent them on their flights display.

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    Flight Crew is very RUDE

    by stacia1326 on June 8, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    June 2013
    Seat Class:
    economy

    I flew US Airways from Sky Harbor Phoenix to DFW this past Thursday. The flight crew was very mean to the passengers. Throughout the flight they could be heard talking bad about passengers and calling htem out by seat number. This was where other passengers could hear it! We board the plane and taxi to the run way. After 20 minutes sitting on the runway the pilot announces that due to electrical malfunctions (the lights in the cabin were flickering) we would be returning to the gate to allow maintenance onboard. This seemed understandable. Once we returned to the gate they opened the plane doors. After 15 minutes both pilot exited the plane. I took this opportunity to grab my cell phone to send a text message to my husband who would be picking me up at the airport that we were delayed. A flight attendant immediately turned and yelled at me and said that I was not allowed to have my cell phone on. I asked what the issue was with me sending a text when we were parked, doors open and no pilots. She continued to berate me and said that it was federal law. I am a frequent business traveler and even have a flight scheduled for week after next. I am cancelling the flight, perfectly willing to pay a cancellation fee, and I will NEVER fly this airline (or any airline it merges with) ever again.

    1. Flight Rating

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    4. Seat Comfort:

    blankets now only provided in 1st class

    by Junipercreek on June 1, 2013

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    May 2013
    Seat Class:
    economy

    The title of this says all -- no blanket for a red eye flight (and no pillow, either). This has taken cutting things too far - - and no buying option offered. This robbed me of hours of sleep.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Just before Sequestration

    by frequentflyer on April 23, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2013
    Seat Class:
    economy

    I flew on US Airways flights 3154 & 3431 and both flights were enjoyable on the E70. This was my first flights on the E70 and I was surprise how enjoyable the flight was even though we did experience some turbulence just after takeoff from Indy. I went through TSA with little problems even though I have eight screws, two rods, and two plates in my lower back. I would fly these flights again should the need arise.

    1. Flight Rating

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    very good - no hold-ups

    by airrwatch on April 22, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Charlotte, North Carolina
    Date of Flight:
    June 2012
    Seat Class:
    economy

    make sure you have reasonable time to change planes without having to run from one to the other. Remember customs in Charlotte on the return!

    1. Flight Rating

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    Change overcharge

    by Cliffie on April 14, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Charlotte, North Carolina
    Date of Flight:
    April 2013
    Seat Class:
    economy

    We were charged $660 to change our return flights from CHO to FLL...according to the rules I thought were in effect, I should hace been charged $300($150 per ticket) as per published rules.

    1. Flight Rating

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    3. In-flight Service:

    4. Seat Comfort:

    Worst Customer Service Ever!!

    by MicheleLynne65 on April 13, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Raleigh, North Carolina
    Date of Flight:
    April 2013
    Seat Class:
    economy

    Missed our connection and at the Customer Service Desk that I gave them 3 tickets for the three of us that where traveling, gave me two back, wanted us to walk all the way across the airport tell them at the check in to ask for a passenger to move to another seat since my daughter was in a wheelchair and needed a aisle seat and there wasn't one available. When I told the rep that I wasn't leaving there without 3 tickets she took my old crumpled up tickets out of the garbage and tried handing them to me. They were really rude and incentive to my daughter talking about her like she wasn't there, calling her the wheelchair. Another rep was really upset with me because I had them put us on another flight that she was willing to give me 3 tickets for. The other rep stating numerous times that I wasn't making any sense because I would have to wait a whole hour for that plane. When we finally got to the gate it was the wrong gate since they had just changed it and was again across the airport. They stated that we would have to take a shuttle. Since the shuttle was not accessible they had to call for something called a "hot" bus, they took us down to right next where they were loading the baggage and couldn't hear a thing. The bus that came didn't even have a ramp, the airline person who was waiting with us kept patting my daughter on the back...she is 24 years old and calling it a SPECIAL BUS. We had to wait while they called for another bus. We had called ahead to make arrangements for accessibility. No one was ever aware. One of the employees at one time kneeled down in front of her called her sweetheart and told her that she had answered a question incorrectly as to apply that is why we were still waiting. They had a straight back chair that absolutely no one knew how to use to get someone on and off the plane and refused to let me assist my daughter with the straight back chair even though it was sitting right there.

    WILL TELL EVERYONE I KNOW NOT TO FLY US AIRWAYS!!

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Awful, Horrible, Never Again

    by emaphant6 on March 16, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    2 stops in Charlotte, North Carolina and Washington, D.C.
    Date of Flight:
    March 2013
    Seat Class:
    economy

    Save yourself the hassle and book with somebody else. Everything from the service, organization, timing, and simplicity is just unacceptable. I flew out of Manchester, NH and was delayed because they "forgot" about accompanying the change of clocks ahead an hour, which made me miss my connecting flight to Pensacola, FL. Then, on my way back from FL to Boston, MA, they didn't properly check their ABS brakes of the plane ahead of time like any other responsible crew would do and everything was delayed once again including having to book another connecting flight. Not impressed whatsoever, do yourself a favor and DON'T FLY U.S. AIRWAYS!!!!!!!!!!!

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Horrible Horrible Horrible

    by dudley1dog on January 31, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2012
    Seat Class:
    economy

    Worst airline, problems with engine on ground, hours on tarmac, no refund, offered only 75 bucks for problems, uncaring, never again.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Delays

    by rhaas327 on January 20, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Charlotte, North Carolina
    Date of Flight:
    January 2013
    Seat Class:
    economy

    arrived one hour early, half hour before boarding time, we were told the flight was an hour behind and that we would miss our transfer in Charlotte, and have to wait 2 1/2 hours in Charlotte to catch the next flight to Raleigh. This flight was delayed another hour after the scheduled take off. Half of that time was waiting for a crew member before we could hit the Tarmac and wait another half hour. Needless to say I was very upset with US Air

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

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    Comfort all the way

    by reisevogel on January 2, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Philadelphia, Pennsylvania
    Date of Flight:
    December 2012
    Seat Class:
    economy

    After being delayed (due to weather) out of Balimore, US Airways re-booked me onto a flight the next day, out of Harrisburg and then Frankfurt. No hassel, no fees, and a reduced cost upgrade to "Envoy" going to Frankfurt and a no-charge upgrade to "Envoy" on the way back. The food in both directions was flawless, so was the srvice and seating accomodations (sleeper seats). I arrived rested. I must have had the most happy crew coming back on flight 701. Thank you US Airways.

    1. Flight Rating

    2. Check-in Experience:

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    4. Seat Comfort:

    Encore

    by LadyDi on January 2, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2012
    Seat Class:
    economy

    I travelled with my two teenagers and had a great fligt. Much to my surprise the plane was not full and I was able to change seats to be closer to my children. Can't wait to go again!!

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Not Customer Oriented

    by tkh8601 on December 4, 2012

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2012
    Seat Class:
    economy

    I have breast cancer and am taking infusions. I booked a flight for me and my daughter for December 19 and then found that my next cancer infusion was scheduled for December 20 so I tried to change the reservation by one day for medical purposes. I was told that it would cost $150.00 per ticket to change, plus the fare on that date was $75.00 more per ticket so it would cost me $450.00 more.

    I'd never flown this Airline before because they are a new carrier to the City that I'm traveling to and they have non-stop flights there.

    Wish I'd have read reviews on them before booking with them.

    Wonder if they would refund the fare if you died?

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