US Airways: Baggage Fees, Fares, Reviews

US Airways Reviews

2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Incompetence”
by lickem1976 on January 19, 2012
RT/OW:
Round Trip
Number of Stops:
2 stops in Phoenix, Arizona and Houston, Texas
Date of Flight:
January 2012
Seat Class:
economy
My original itinerary was leaving PDX at 5:27 am (Flt 149) to PHX, then PHX (Flt 271) to Houston, then 4946 to Mcallen, TX. At pushback time in PDX, we were informed by the captain that a computer needed rebooting. Five minutes later he came back informing us it was fixed but he now had to do the paperwork. Fifty five minutes later we pushed back. Five minute fix, 55 minutes for the paperwork! The pilot then made no attempt to make up the time in air so over 40 of us missed our connections to Houston in PHX. Once we got through customer service (one agent for 50 people in line) we had to wait 3 hours to go to Houston. When we finally were going to board in Houston, we were told that the plane had just landed, had to get to the gate, get turned and reloaded with us. Well, we were now 30 minutes late and we had not even boarded yet. Again, no attempt was made by the pilot to recover the time in air to Houston. We landed in Houston and I had 15 minutes to run all the way down the A concourse, catch a train to C concourse and run to gate C36. I got to C36 for my Mcallen flight and they had just closed the door so yet again US Air was responsible for another missed connection for me. I then had to wait another 3 hours for the next Mcallen flight.
Not one US Airways employee attempted to hold the original PHX flight 271 to Houston for even 10 minutes to allow the folks from the PDX flight to make it. If that had occurred, the day would have been salvaged but that obviously was too much to ask of US Airways. It was more important for US Airways to hit their gate push-back time than it was to serve its customers that were late because of US Airways incompetence in the first place. Also, not once did a pilot attempt to make up time in air to serve his customers.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“NO service for cancelled flight”
by mtemple2 on January 16, 2012
RT/OW:
One Way
Number of Stops:
No stops
Date of Flight:
January 2012
Seat Class:
economy
On Jan. 13, 2012 US Airways cancelled two flights from Washington National: one to Rochester NY and one to Phoenix AZ. US Airways agents correctly directed passengers from those flights to the US Airways "Special Services" desk for rebooking. However, US Airways failed to staff that desk between 1:30 and 3:00 pm: the line of approximately 60 or so displaced passengers at the desk did not move for 90 minutes. A US Airways employee told me that the supervisor for the "Special Services" desk could not be reached by radio, and that they did not know where the supervisor was. Take home point: avoid US Airways - they cannot be counted upon to get you home despite the implied contract in their ticket.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“US Airways Bad Memory”
by ronbeedyahoo on December 31, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Phoenix, Arizona
Date of Flight:
November 2011
Seat Class:
economy
I had to sleep overnight in Phoenix airport because the attendant said there was no more carry on baggage space. I registered my complaint that night online, and received verification from US Airways and nothing else. Tip; if you're not worried about lost baggage, take that flight and have ship your bags on the next flight.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“US Airways has the worst Customer Service ever!!!!!!!”
by frac on December 27, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Philadelphia, Pennsylvania
Date of Flight:
December 2011
Seat Class:
economy
I am extremely displeased with my whole experience regarding our canceled flight. The flight was re booked due to an engine problem. We were put on a much later flight which caused us to arrive in Frankfurt at 11am the following day. I have an extremely bad back an must travel with my husband because I am unable to bend over or carry anything. I explained my problem and asked for our re booked flight seats to be together, which they were unable to do. But what angers me even more is the fact that we will now be stuck paying for our hotel and rental car even though we are arriving the following day. It baffles me how horrible US Airways customer service is handled. My husband and I travel extensively and they have lost our future business.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Cancelled flight and 3 employees to help over 100 people.”
by garyfromATL on December 14, 2011
RT/OW:
One Way
Number of Stops:
1 stop in Phoenix, Arizona
Date of Flight:
December 2011
Seat Class:
economy
Flight cancelled for mechanical problems, over 100 people line up at one desk for assistance.
Where is the US Airways staff when you need them?
Later I was told to call the toll-free number. The man I talked to didn't know what to do about this situation. Another passanger overheard the converstation and told us the replacement aircraft would not be flying to Portland (US Airways employee did not bother giving me this information). Booked a flight with another carrier. Found a US Airways agent to tranfer my checked luggage to the other carrier. No luggage when I arrive at Portland. US Airways had 2 hours to transfer my luggage, but it arrived in Portland about 6 hours later.
Now I'm trying to get my $29 refunded for a reserved seat, but contact information is hard to locate.
Biggest Complaint - NOT ENOUGH STAFFING TO HELP OVER 100 PASSENGERS AT THE GATE.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Not Bad but Not Average Either”
by dkaji on July 13, 2011
RT/OW:
One Way
Number of Stops:
1 stop in Philadelphia, Pennsylvania
Date of Flight:
July 2011
Seat Class:
economy
Original 6a leg from BWI to PHI cancelled, but no notification phone call. Given a card with 800 number to rebook while standing in line. The rebooking personnel were not allowed to book on other airlines because 'the wait was so long and the answer was 99%-no availability" First offered next day flight, but then found one at 6p. Worst part-luggage damaged beyond use. I don't know what they did, but one wheel doesn't work, one 'leg' broken off, one handle broken off, another askew. Will be writing the company on this one! In flight service-pay for pillow/blanket $7. Service not remarkable on Phi-Sea leg.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“US Airways Nightmare”
by pismj on June 10, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Phoenix, Arizona
Date of Flight:
June 2011
Seat Class:
economy
Regardless if they happen to offer the lowest travel price to your destination - avoid US Airways if at all possible. On my trip from California to Philadelphia my baggage did not arrive to baggage cleim until over an hour after landing. We learned that is typical for US Airways in Philadelphia. Of course, their excuse was "Technical Difficulties" in unloading luggage from our plane.
Then on our return flight, the plan was delayed for take-off so that we could not catch our connecting flight in Phoenx, so we asked to be reassigned on a later direct flight to LAX. This was accomplished easily, but then the direct flight was delayed for over 3 hours waiting for a co-pilot to come aboard. When he finally did appear, we then waited anoth hour for refueling now that we sat with the engines running on the tarmac for 3 hours.
We obviously did not receive our luggage upon arriving at LAS since the luggage was on the Phoenix connecting flight which then missed the LASX connecting flight. The next day, I was asked to wait for the arrival of my baggage at my home, after 6 hours waiting - call their baggage claim service and they cannot provide any information as now their baggage system is being "updated" on a Friday afternoon. I am tired of all the lies from US Airways, and I hope my review helps others avoid the same troubles that are certainly ahead if they select US Airways for their travels.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“no notice on delays”
by adonisthegreek1 on May 25, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
This was an unsatisfactory flight. Flight was delayed twice. I signed up from my cell phone to get a text if flight was delayed, but never got a text back. I headed to the airport only to find out that it was indeed delayed. Once I finally returned home, they had called my home number (stored in their system) to say the flight was delayed. Wow, they totally disregarded the cell # with text.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Smooth, no problems”
by adonisthegreek1 on May 25, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
Flight was on-time and everything went as planned. Personnel was friendly and professional. It's just to bad they you have to pay for any snacks.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Stressful”
by vwitzell on May 23, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Phoenix, Arizona
Date of Flight:
April 2011
Seat Class:
economy
On the return flight had to hussel to another terminal to just get there in time to board the plane. Wasn't able to get something to eat even though I we landed early, by the time deplaned and got to other terminal there was no time.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Couldn't start one engine. Really”
by Cessna_flyer on May 21, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Philadelphia, Pennsylvania
Date of Flight:
April 2011
Seat Class:
economy
The connecting flight to Philly was late getting off the ground because one engine of (US Airways affiliate) Wisconsin Air jet wouldn't start until they used (after authorization from maintenance) the backup starter. Then they changed the gate for the flight from Philly to Cancun from A24 to C28, a long walk when you're short on time.
The prices for drinks/snacks/meals rival those at a major league baseball stadium, without the entertainment, but I assume all the airlines are trying to tap this profit center. By the time they got to me I was napping so I missed out on the free soft drink.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Few luxuries”
by nursemomthree on May 19, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
If you're looking for a no-frills airline, then this is it. We were on the commuter flight non-stop from Louisville to La Guardia and it was certainly a tight fit. Seats are very small, and bulkhead is low, and legroom is almost non-existent. But the staff are very nice and helpful, and they offer free sodas and water during the flight, as well as snacks and other drinks for a fee. We experienced turbulence on arrival to NYC, but the pilot warned us in advance, so we knew to expect it. Overall, a pleasant experience, and will fly with this airline again and encourage other travelers to book with confidence!
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“GREAT”
by lmeyer4718 on May 18, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Belize City, Belize
Date of Flight:
May 2011
Seat Class:
economy
My flight was great. I had no problems with my check in, finding the gate was no problem. Boarding went off just fine. The flight itself was great. Thank you
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“very pleasant experience”
by tlw54 on May 16, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
I have never flown with US Airways before. I was very pleased with every aspect of my trip..just went so smoothly without a hitch. My seat was comfortable, and the flight staff were attentive and courteous. Even my lunch was surprisingly tasty. Overall it was a very pleasant experience. I will definitely fly with US Airways again.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Disappointed”
by flyflyfly99999 on May 13, 2011
RT/OW:
Round Trip
Number of Stops:
2 stops in Charlotte, North Carolina and Philadelphia, Pennsylvania
Date of Flight:
April 2011
Seat Class:
economy
Several flights cancelled, was confirmed on another flight to be bumped to standby, lost luggage, picked up myself because they could not contact the driver
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“no complaints with airline”
by kuregirl on May 9, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
April 2011
Seat Class:
economy
FROM THE start to finish I had an enjoyable experience I am very happy with this direct flight schedule A++
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Poor planning... waited at the gate for 30 minutes upon arrival.”
by fxaddonizio on May 9, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
Upon arriving at Logan we were told the gate was not ready. We arrived on-time as scheduled. But poor gate planning had us waiting on the tarmac for over 30 minutes awaiting a gate.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Tight connection made worse by gate change”
by Cessna_flyer on May 9, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Philadelphia, Pennsylvania
Date of Flight:
April 2011
Seat Class:
economy
One engine wouldn't start, delaying the first leg by 25 min until the secondary starter was ok'd by maintenance. Then the gate for the 2nd leg flight was moved a considerable distance without notice. I wouldn't have minded the walk except for the time constraint. The check-in person at the new gate had a cavalier attitude.
US Air is the only major airline to charge for the first checked bag to Mexico, and also charges for snacks (I brought my own) and sells pre-packaged meals. So far the lavatories are still free.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“On time, easy flight, friendly crew, cramped seats”
by Kentspuh on May 8, 2011
RT/OW:
Round Trip
Number of Stops:
No stops
Date of Flight:
May 2011
Seat Class:
economy
This is a fast and convenient flight from Tallahassee to Charlotte. The valet baggage check for carry-ons avoids the delay and chaos of too many people trying to stuff carry-ons in the overhead. The flight crew was friendly and the flight was on time and easy. It is a small jet so the seats were cramped for someone 6' 3" tall. and of course the flight was full. But for a short flight it is OK.
2. Check-in Experience:
3. In-flight Service:
4. Seat Comfort:
“Great trip!”
by suncubby on May 8, 2011
RT/OW:
Round Trip
Number of Stops:
1 stop in Philadelphia, Pennsylvania
Date of Flight:
May 2011
Seat Class:
economy
US Air is the kind of airline experience we hope to get but seem to never find. I will use them again.

US Airways

Thanks and Welcome!

Get Our Best Fares
in Your Inbox!

US Airways

Thanks and Welcome!

Get Our Best Faresin Your Inbox!

Get Our Best Fares
in Your Inbox!