Airfarewatchdog

Air Canada

Airline Code:AC
Lounge:Maple Leaf Lounge
Airline Alliance:Star Alliance
Frequent Flyer:Aeroplan
Magazine:enRoute
Website:www.aircanada.com
Air Canada Contact Information:
Aeroplan:1-800-361-5373
Reservations (from CA):1-888-247-2262
Reservations (from US):1-888-247-2262
Reservations (from GB):0871 220 1111

Hub Airports: Toronto Pearson International Airport, Montreal-Pierre Elliott Trudeau International Airport, Vancouver International Airport, Calgary International Airport

Air Canada Baggage Fees
First BagSecond BagAdditional BagsOverweight BagsOversized Bags
$0$30-$50$100 each$75-$100$75-$100
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Air Canada Reviews

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Medical Assistance

    by smudgie on January 14, 2013

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Montreal, Quebec, Canada
    Date of Flight:
    November 2012
    Seat Class:
    economy

    I had surgery in toronto returning back to New Brunswick 5 days after surger, the team in Toronto Island airport were fantastic, the team in Montreal was down right rude and totally useless, They got me in a wheel chair after coming down the plane s stairs and she had the nerve of throwing my carry ons plus purse on my lap hitting my stomach where I had just had surgery, she wheeled me to the gate and I sat there for four hours waiting for my flight east with not one person asking if I needed anything at all. When it was time to get on flight they came over and asked me to walk out to the plane, I refused as I was unable to do this and why I sat in a wheel chair for four hours, the service was terrible and anyone having to travel with medical assistance be careful in Montreal as they have no respect for the sick.please remember this complaint was from montreal not the toronto airport

    1. Flight Rating

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    Disgusted

    by Tizzy27 on August 10, 2012

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    July 2012
    Seat Class:
    economy

    I cannot begin to list the horrible things that happened to me involving air canada. From an eight hour flight turning into a fifteen hour flight, from not receiving any compensation and having to sleep on the airport floor along with being treated with massive amounts of disrespect it is needless to say I will never fly with air canada again. Oh and if you miss your connecting flight because you arrive late good luck with re-booking your flight yourself because nobody in the Toronto airport will help you.

    1. Flight Rating

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    Lost Baggage- Horrid Customer Service

    by eilene33 on July 10, 2012

    RT/OW:
    One Way
    Number of Stops:
    1 stop in Dallas, Texas
    Date of Flight:
    June 2012
    Seat Class:
    economy

    While traveling on Air Canada for business they took my carry on because the plane was over crowded, not because of my carry on size. That was Monday morning....I didn't see my bag again until Friday at 1:30am when I had to pay the airport to deliver it to me. In the interim while working with Air Canada on the phone the agents were nothing but rude, condescending and assumptive. I can not verbalize my disgust and I hope nobody has to fly this airline. 4 day trip and had to purchase 2 sets of clothes and they only reimburse you $100 ($30 of which used to get my bag back)

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    Air Canada holiday package

    by research on August 31, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    December 2008
    Seat Class:
    economy

    My disappointing experience with an Air Canada holiday package made me decide not to buy again. To put it mildly, accommodations were less than acceptable, the rooms smelled mouldy, the tennis court was covered in broken glass, meals featured frozen foods with hardly any fresh vegetables and fruits, and there was nobody from Air Canada available to discuss the complaint either during the holiday or after the trip. When our family decided to leave and abandon our rooms the hotel's manager shrugged and gave us slightly cleaner rooms and offered a special table with a view in the hotel's not very good restaurant. A complete refund in the form of a replacement holiday would have made me happy. An apology would have been nice, but I never even got to speak to anyone. I'm still waiting for that apology via a phone call or an email. Air Canada needs to pick up the pace if it wants to stay in business.

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    Air Canada knows how to treat you

    by Rbrash on July 1, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2011
    Seat Class:
    first

    I fly this route on a regular basis, 2 or 3 times a month, and I couldn't enjoy the service provided by Air Canada more. The E-90 (my favourite plane) is new and ALWAYS clean (unlike the dirty, smelly old 737's WestJet flies). The E-90 seat is VERY comfortable and the attendants do what they can to make it a most enjoyable flight. The fresh baked cookies were a nice little touch as was the Earl Grey tea. I am an Air Canada fan, I know many aren't, but the ratio of good flights to troublesome is outstandingly low. A+++ rating from me to Air Canada...

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    The change in attitude of the Air Canada staff was very welcoming.

    by maryannclarke on May 6, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    More attention needed to be paid to the line up building when only one attendant was checking people in. Once aboard though I was so surprised to find a happy crew all were pleasant and accomadating. This change in attitude was long over due. Anyone I know including myself has found the staff to be, well, ignorant to passengers. Are they happy because they are getting ready to go on strike?

    1. Flight Rating

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    Service and comfort could not have been better

    by horsewoman72 on May 5, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    1 stop in Calgary, Alberta, Canada
    Date of Flight:
    February 2011
    Seat Class:
    economy

    We received excellent customer service, the seats were extremely comfortable, in flight service was excellent. Will fly Air Canada again.

    1. Flight Rating

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    4. Seat Comfort:

    Not prepared!

    by Suzee on May 5, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    My flight was at 7am back to Toronto, unfortunately that day there was a blizzard in mid-April. They loaded passengers on time, yet there was at least a foot of snow on the wings still. Then once we were all seated they announced a 30 minute delay due to runways needing to be plowed. At the 45 min mark, they said we can't move because a plane is blocking us. At the 1 & 15 min mark, they said we needed to now be de-iced. (Why didn't they do this as we sat idle for over an hour? I don't know!) Meanwhile, lucky for me, I ate a Tim's breakfast sandwich before the flight so I wasn't hungry, BUT they only came around and offered water. No drinks, no crackers or cookies as an "i'm sorry" service. They made people cough out their credit cards and buy their $9 sandwiches. I was really unimpressed with their customer service. We finally left at 9:30am, 2 1/2 hours later. No complimentary cookies for those of us who didn't have our credit cards on us (forgot mine!) They could have really avoided the situation had they not loaded into the plane, and just delayed the flight and announced while we were waiting in the lobby. People would have had time to stretch, eat, make their phone calls etc. To top it off, I was so late, I missed my shift at work causing me to take an additional day off.

    1. Flight Rating

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    4. Seat Comfort:

    comfortable

    by sis1234 on May 3, 2011

    RT/OW:
    One Way
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    the flight was pleasant over all. Airplane was clean, seats were comfortable and flight attendants were pleasant. Seats have improved over last while :)

    i would say the worst part of the experience is booking the flight. If unable to book online, the wait times for the phones is outrageous!!

    1. Flight Rating

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    Good Service

    by rogergillies on April 28, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    Many stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    Check in online is easy and makes it faster. Flights were on time and short waits. Attendants very friendly and polite.

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    Great flight!

    by Tph5 on April 28, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    You probably will get hungry so don't forget to take a snack with you especially if you are travelling with young ones.

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    pleasant

    by mugg on April 23, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    The flight was very good and the attendents very accomodating. It was a comfortable flight and we were right on time.

    1. Flight Rating

    2. Check-in Experience:

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    Air Canada has my vote.

    by cormierrl on April 21, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    Many stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    We flew from Moncton, NB to Kelowna, BC stopping in Toronto and Calgary. Return trip was from Kelowna, BC with stops in Vancouver and Montreal. Flight attendants were friendly and timing was always on time. Would recommend Air Canada without any hesitation. Great trip.

    1. Flight Rating

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    4. Seat Comfort:

    as usual the same had a nap watched a movie

    by jerrchap on April 21, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2011
    Seat Class:
    economy

    routine except return flight was 45 minutes late

    leaving fll so arrive in Toronto 1.10 am & there was no ground crew they had to get one

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Musings of a Executive Class Traveller

    by fatpants on April 16, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    first

    Musings of an Executive Class Traveller (one of my rare Executive Class travels)

    The Flight

    AC546 YYC to LAS March 26, 2011

    Check-in Arrived at airport 1Hr. 45Min. prior to flight. Waited 35 minutes in line (in Executive) while agents sort out stuff with other traveller. Compared to Economy wait times, just marginally better. Grade – FAIL (note: many unhappy Executive Class Travellers)(Also did WEB Check-In from home to help speed up check-in time)

    Departure Time – 90 minutes late due to weather and plane de-icing. Grade – Unavoidable

    In Flight Service – Very Good. Meal of pancakes was dry on one end. Seating good. Grade – 6/10

    Arrival in LAS – Had to stay seated while they removed passengers from the rear of the plane so as they could possibly make their connecting flights.

    Baggage Claim – Retreval of baggage went very well. 9/10

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    The Flight

    AC547 LAS to YYC April 2, 2011

    Check-in Arrive at airport 1Hr. 55 Min. prior to flight. Very smooth. Check in takes 2 minutes. Grade 10/10

    Departure Time – 100 minutes late due to weather in previous destinations. Grade – Unavoidable

    In Flight Service – Very Good. Meal of beef and potatoes was good. Seating good. Grade – 7/10

    Arrival in YYC - Had to stay seated while they removed passengers from the rear of the plane so as they could possibly make their connecting flights.

    Baggage Claim – Cleared Customs and waited for baggage. Saw people who were cleared from plane still waiting for their luggage. Waited in baggage area 35 minutes before luggage showed up. Flight landed at 11:08 and luggage retrieved at 11:55. Grade – FAIL

    Had to pay an additional fee at the airport parking lot because they allow you ½ hour for passenger pick-up, and we spent 35 minutes after clearing Canada Customs to retrieve baggage.

    Comparisons drawn between flying Executive Class and Economy show little difference other than a roomy seat with a warm meal. Comparisons drawn between airfare prices show a much greater discrepancy. Throw in a couple of drinks and I hardly think that makes up the difference between Executive Class and Coach seat value.

    1. Flight Rating

    2. Check-in Experience:

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    Reasonably good travel experience start to finish both travel segments

    by knazeral on April 14, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    April 2011
    Seat Class:
    economy

    Pleasant and friendly personnel. Flights were on time. Check-in was fast and efficient. Movie and music selections were good. Selection of red and white wine were included in the meal. Snack selection could be improved.

    1. Flight Rating

    2. Check-in Experience:

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    Air Canada Great -- Toronto Pearson International Not

    by ConstantlyPacked on March 31, 2011

    RT/OW:
    One Way
    Number of Stops:
    1 stop in Toronto, Ontario, Canada
    Date of Flight:
    March 2011
    Seat Class:
    economy

    Flying from Cancun to Regina Sk we had a 9 hour layover in Toronto from 11:30 PM to 8:30 AM. I could not believe that a terrific airport like Toronto International would not have any bench seats for people to lay on when they have long waits between flights. Not ONE bench seat was to be had. Therefore we were forced to sleep sitting up in very uncomfortable single chair seats with arms separating each seat for 9 hours. We were totally exhausted by the time we finally got home.

    As for the airline it was great.

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    What a bucket of bolts for an airplane!

    by centlea on March 31, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2011
    Seat Class:
    economy

    old plane, no TV's just a projector screen that didn't work. the way back on our flight it was the same rickety plane. Showed Harry Potter and then some old Gene Wilder 1950's movie (black and white).

    Seriously, what are you people thinking?

    Also, another hint, take a cue from Lufthansa - have a "family and kids section" instead of having them all mixed in with couples. Very long, trying trip listening to kids screaming!

    1. Flight Rating

    2. Check-in Experience:

    3. In-flight Service:

    4. Seat Comfort:

    Check in ??

    by greenier on March 31, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    March 2011
    Seat Class:
    economy

    On the way to Montreal we used a check in agent for our boarding pass. He sat my husband & I together. On the way home the helpful lady beside the boarding pass kiosk insisted we use the machine & we couldn't get seats together...the couple traveling with us used the machine a few minutes after us & had no trouble getting seats together. The not so helpful kiosk lady told us to speak to the people at the boarding gate & they might do something...seems weird how the seats fill & empty randomly.

    1. Flight Rating

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    4. Seat Comfort:

    Went very smoothly.....no problems at all

    by Lenc on March 25, 2011

    RT/OW:
    Round Trip
    Number of Stops:
    No stops
    Date of Flight:
    February 2011
    Seat Class:
    economy

    I like Air Canada now as the movies are free and Westjet is not. Westjet is a good airline as well but AC and WJ match their prices exactly so if I have a choice I will go with the free movies for the same dollar.

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