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Travel Q&A
You can submit your own question to us at askgeorge@airfarewatchdog.com. We will try to answer as many as possible. If we use your question in a future newsletter, we will send you a free Airfarewatchdog T-shirt. We do not print your name or other details in our newsletters.
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Q. I am going on my honeymoon to Turks & Caicos in November and am interested in buying a day pass to an airport lounge. Do I have to have a ticket on a particular airline in order to access their lounge, or is it enough to just purchase a day pass? And what about international carriers? if I'm hanging out in JFK on my way to London on, say, American Airlines, can I go to the Emirates counter and buy a single-use lounge pass from Emirates? Who has the best food and amenities? Booze? We're on our honeymoon for crying out loud... it's time to party!
A. As long as you cough up that day pass fee, which varies according to carrier, you can access certain lounges regardless of what airline your ticket is with. For example, American charges $50 for a single visitor day pass to its Admirals Club, $75 for single visitor plus one, and $100 for a single plus two. And $30 will get you into the Delta Crown Room. As for the lounges of most international carriers, like Emirates , they don't exactly open their doors for anyone who flashes a few twenties at the door, no siree. For Emirates, if you're not a first or business class passenger, you have to be a Skywards gold or silver member.
If it's a cheery party atmosphere you're after, nothing says 'Get Crunk, Romantical Honeymoon' like a roomfull of ill-fitting suits slurping free Sanka. For something a little more glamorous, you may find the Virgin Atlantic Clubhouse at JFK to be more your speed. In addition to their own, Virgin Atlantic allows access to Virgin America first class passengers and EleVate members (so join!) for $30 - $40.
For more info and photos of airport lounges, check out the LoungeGuide Wiki page.
Q. I'm pretty new to flying; we're more the road warrior type. However, since my daughter has moved cross-country, we need to fly once in awhile. I have a couple of credit cards that earn me frequent flyer miles. But, they are useless! I had enough miles for a round-trip flight, but they wanted me to spend 14 hours at O'Hare between legs of the journey! Also, I wanted to book two tickets. They said I only had enough for one ticket. I was afraid to book just mine, and then go back in to book my husband's for fear that ...uh oh... no seat available for my husband! Why can't I use the points for one ticket and pay full price for the other?
A. Here's what you can do: Buy, or reserve, the first ticket on your credit card and -if you need to - cancel it within a few hours at no penalty. Of course grace periods and reservation hold times will vary according to airline, so do check with yours first. Then immediately try to book the second ticket on the same flight using your miles. If there are no more seats, scrap your previous reservation and keep hunting.
And yes, it does seem that Frequent Flyer miles are increasingly more difficult to use. We're finding that for some folks a cash back card, such as the Amex Blue Cash card is a better option than a frequent flyer credit card. More on that subject here.
Q. My husband bought a ticket on Southwest, using his credit card, for our son to come and visit us. Now, as it turns out, our son cannot make the trip at all, due to job issues.
May my husband use the same confirmation number and put the credit towards a new ticket in his own name, since he's the one that paid for it?
And for the record, why are airlines generally so opposed to changing the name on a ticket anyway?
A. Yes, your husband can use the credit for your son's ticket and apply it towards another ticket, within a year of the original date of purchase. There are no fees for this, just the matter of paying the difference, if there is one.
Southwest is the only airline that allows such a thing, and --we might add -- one of the only airlines around these days actually making a profit. As for the others, there really isn't any reason why they shouldn't also allow for transferrable ticket credits. If pleasing passengers isn't motivation enough, they at least stand to make some money from the fees that they'd certainly charge, just as they do for a change of date. Short-sighted, we guess.
Q. Today you listed a $124 round-trip fare from Fresno to Long Beach, but I'm interested in flying my mother in Long Beach to visit us here in Fresno. Would this fare also be available from Long Beach to Fresno?
A. It sure is! Except for some weekend fares, such as those on United, all of our domestic US fares are "reversible"-- i.e., it's the same fare no matter which city you originate in.
Q. I have worked for a major U.S. Airline for 22 years and even I am stumped on this one! We are hosting a foreign exchange student from Brazil this coming school year. He will be traveling from Sao Paulo to Atlanta, arriving in July and returning in June '09. I can find many fares to Brazil from the U.S. that are discounted, but I can find none from Brazil. Whether I book one-way or round-trip, it's running $1000.00-$1500.00! Do you know an airline or site I can try for a better deal?
A. As far as we know, there are no established carriers serving Brazil with a simple one-way pricing model similar to those you see in the transatlantic and transpacific markets, so you appear to be stuck with the time-honored tradition of having to pay as much for one-way tickets as you would for return trips.
If the U.S. to Brazil trends are anything to go by, fares hit their peak in mid-to-late July and you might have had a chance at snaring a good deal if you started shopping around early in the year (keep that in mind for future planning). We usually find the best fares to Brazil on TAM Airlines non-stop from Miami and New York JFK through smaller outfits like Lessno and Vayama, and since Atlanta is typically such an expensive destination (or departure point) for international travel, you may be able to shave 10-20% off the total fare by creating your own connection through either of those cities.
At the moment, the best fares we can pin down for July travel, while probably no better than what you yourself have found, are $890 RT from Sao Paolo to Miami with Avianca on Lessno (7/24-8/1), and $1115 RT from Sao Paolo to Atlanta with Aeromexico on Expedia (7/28-8/5). Lower fares may be available directly from these airlines, as well as from Copa Airlines.
Q. My husband and I are planning a trip to Germany and Italy in October. Ideally, we would like to fly into Amsterdam, work our way over, and return from Rome at the end of the month. Can we get good fare with that choice of cities? Or do you suggest another city other than Rome to return from?
A. Sounds like the makings of a wonderful trip but it may also be a costly one, since you'll be buying 2 one-way tickets for which you almost always pay a ridiculous mark-up for transatlantic travel (it's a strange but standard custom for most major airlines to charge much more for international one-way tickets than they do for round-trip tickets).
It would be much better for you to buy a round-trip ticket to Amsterdam, mosey on down to Rome and then get a cheap one-way ticket on a budget airline (e.g., Transavia) to fly back to Amsterdam for your return flight home. Or vice versa. Northwest and KLM as well as their biggest competitors occasionally have good sales to Amsterdam, and if you can arrange your own connection to New York, the Italian low-cost carrier, Eurofly, is the cheapest way to get to Rome, and they will most likely have a fall travel sale sometime late summer.
Better yet, since both Amsterdam and Rome tend to be among the most expensive destinations in Europe, consider alternative start and end points for your trip. You will have a better chance of finding a great deal to places like Cologne, Dusseldorf, Frankfurt, Munich, Geneva, and Milan, as well as cheaper connections among any of those cities, so you should at the very least include some or all of them when you check airfares.
Q. I have been living and working in Switzerland since September and I will be returning to the U.S. this July, permanently. While I have found numerous Europe specials (thanks to your newsletter) for flights originating in the States, it has been difficult for me to find a reasonably-priced ticket back home FROM Europe. What's the best way to go about finding the cheapest fare? I assume that round-trip tickets are considerably less expensive, even though I only need a one-way ticket. Would you recommend buying my ticket now or waiting another month or so in hopes that prices will go down? I have even thought about flying back to a large hub city like New York or Chicago and then flying domestically using a budget airlines...is this advisable? Any advice you have would be MUCH appreciated.
A. As you've probably discovered, one-way tickets are often so high that it can sometimes be cheaper to buy a round-trip ticket and only use half of it. There are, however, a few airlines that sell transatlantic one-way tickets at no or little premium, most notably Aer Lingus from Dublin to all its U.S. gateways (incl. New York JFK, Boston, Washington, and Chicago) and Zoom Airlines from London Gatwick to New York JFK. Qatar Airways also offers one-way tickets for as little as $480 on their Geneva to Newark non-stop flights, but apparently only in June and August.
You should have no trouble finding reasonably priced one-way tickets from Switzerland to either Dublin (e.g., on Ryanair from Basel) or London (e.g., on Easyjet from Geneva to London Gatwick, because you don't want the expense or hassle of changing airports there), and at the other end from, say, New York to your hometown, so piecing together your own itinerary like this using 3 different low-fare airlines is by far your best chance of getting a good deal and not nearly as complicated as it might sound. Although E.U. airline liability rules protect you in case of delays that cause you to miss your connecting transatlantic flight, make sure you leave yourself plenty of time to make your transfers.
While all of these airlines occasionally have sales, they also sell out their cheapest seats first, so since you'll be traveling during peak summer season I suggest you forgo the relatively minor savings of a possible sale and instead buy your tickets soon to lock in the best prices.
Q. In February, I booked a ticket for a domestic flight in May by Delta. Recently, I learned that Delta will be charging for second bags for travel after May 1, I was not unduly worried because I had made this reservation in February and I was sure Delta would not be charging those who made reservations before their announcement. But just to be sure I called Delta airlines and was told that my family will have to pay for their second bags. I did a quick check of other airlines who recently added the 2nd bag fee and found that none of them were charging for tickets purchased before the announcements were made. I would never have bought the ticket on Delta if I'd known this.
Can Delta get away with arbitrarily changing their baggage policy for passengers who have already purchased a ticket?
A. The folks over at Consumerist took out the old jewelers loupe for a closer look at Delta's Contract of Carriage and found this:
D. Amendments to Conditions of Carriage
1. Amendment by Delta
...Your travel will be governed by the rules that are in effect on the date your travel begins. In the event that we amend these Conditions of Carriage in a way that materially affects the terms and conditions of your ticket purchase after you have purchased your ticket but before your travel begins, and you do not agree to be bound by the rules as amended, you may request a full refund of your ticket price.
Although some Judge Judies out there may quibble over just exactly what it means to be materially affected by the change, it sure seems like enough to wriggle you free from the contract (since, bottom line, it's not the one you originally agreed to). But, as Consumerist points out, you probably don't really want to cancel your flight altogether. After all, If your departure date is creeping up, a new ticket on another carrier could cost way more than what you would have spent on that 2nd baggage fee. So get Delta on the horn, and try bargaining. Refer specifically to this bit from their Contract of Carriage, and ask them to waive those retroactive bag fees. You never know.
And if it doesn't work? Well, you can ask for your money back or stick with the Delta ticket you've already purchased and consider shipping any extra baggage.
Q. I want to fly from Burlington VT to Philadelphia. Nonstop fares are $800 RT. Burlington to Newark is $280 RT nonstop. Burlington to Newark with a connection in Philadelphia is $200 RT. So why can't I just get off in Philadelphia?
A: Because if you buy a round-trip ticket, they will cancel your return flights, should you get off in Philadelphia. If the ticket is sold one way, and you're only going one-way, then yes, you can theoretically do this, but the airlines frown on this practice because it depletes their revenue. What can they do about it? Nothing, legally, but they might kick you out of their frequent flyer program or take similar actions within their powers. And in fact, that route is sometimes as low as $200 RT anyway, if you wait for an unadvertised sale. And Burlington to Baltimore is usually around $100 RT, so you might consider flying into BWI and taking Amtrak up to Philadelphia.
Q. Sometimes when I click on one of your fares, I get an "Oops!" message. What's up with that? Does that mean it's sold out?
A. That just means that we are in the process of rechecking that fare to see if seats are still available at that price. Fares can change several times throughout the day, and we spend a lot of our day checking and updating to make certain our fares our accurate. So, no, in the event that you get an oops message, that doesn't necessarily mean the fare is sold out or unavailable, it just means it's being double-checked. We don't list a fare unless a real human being has checked it for seats.
Q. I've noticed a lot of airlines are now selling flight insurance when you buy your ticket. Should I buy from them, or use a company like TravelGuard or Access America?
A. We suggest buying coverage straight from the insurance company (a reputable one, of course), instead of the airline, because you may not be covered should your carrier go bankrupt. Of course, this all depends on the policy. For example, coverage purchased from Spirit Airlines through AIG/TravelGuard will protect you in the event of financial default. Meanwhile, AirTran's travel insurance through CSA does not cover financial default. Considering the recent string of airlines to go belly-up, it's definitely something you'll want to make certain you're covered for. Another point to keep in mind: You may find it difficult to near impposible to purchase trip insurance if you're airline has already declared bankruptcy, such as Frontier.
Q. I have a follow up question about airline baggage fees. I am flying on Northwest Airlines from Fairbanks to Seattle and then Amsterdam and finally to Bergen, Norway. I own a place in Norway, but since it is so extremely expensive there I bring everything I can with me and therefore travel very heavily. I am wondering if my baggage, 2 per person, all of which will be over 50 pounds, will be charged a one time fee in Fairbanks, or charged three times for the three different connections that we will be making?
A. As long as your travel is on the same airline and on the same ticket, you'll be charged just once. And I believe you'll be charged at the domestic rate since your trip began in the US. However, if you change airlines and buy a separate ticket to Bergen, you may be charged again. But I'm guessing you're buying a through fare on Northwest/KLM. On the way back, you'll be charged again if you bring a heavy suitcase home with you, and that may be at international rates depending on airline and route. To avoid surprises, I'd contact Northwest/KLM to see what the charges will be heading home. I've heard stories of overweight bag charges on foreign airlines costing more than the fare itself.
Q. I'm a frequent flyer who doesn't find your site useful and has pretty much quit paying any attention to the daily e-mails you send with deals from the cities I've identified. The prices you list generally apply only to flights that have horrendous logistics (departure/arrival times, number of stops), and/or have horrendous connections, and/or are on tiny commuter planes. What gives?
A. Unless your commute to the airport includes a donkey ride and a rope bridge (in which case: not so much our fault, but sounds fun!), we're not sure what 'horrendous logistics' you could possibly be referring to. Many of the flights we list are nonstop, or require just a single connection, tops. We definitely take these things into consideration before listing a fare, and if a fare involves an excessive amount of layover time or multiple stops and other such hullabaloo then -like you - we don't consider it to be a good deal, which means we won't post it. And although it makes up a very small percentage of our listings, many reputable airlines do service shorter routes, or smaller airports, with commuter aircraft. You won't be sharing your seat with a caged chicken, or going off course to dust Farmer RoRo's crops or anything. It's really no different than any other flight, actually.
As for the departure and arrival times, it's just kind of common sense that flights are going to cost less during off peak hours. And although the schedule of flights we list will certainly varies, some may very well be for early morning departures. Sure, you might have to drag yourself out of the bed a little sooner than normal, but look on the bright side: If yours is one of the first flights of the day, you can pretty much be guaranteed that your flight will take off and arrive on time since the plane and crew are already there and air traffic control system hasn't had time to get bogged down as it does by 4.30 PM.
But hey, if you'd prefer to sleep late, order a nice frittata from room service, leaf through PC World, and finally take that leisurely stroll around Cleveland before making that popular 4:30 pm flight home, just be prepared to pay for it.
Oh, and although we'd love to build a Web site just for you, sir, that will cost you several hundred thousand dollars. Wouldn't you rather we continue to do this for everyone, and for free? Hmmmm?
Q. About a month ago, I purchased a roundtrip airfare on AA for a trip in June. I just received an email from AA telling me that my itinerary had been slightly changed. My departure flight has been moved back by 65 minutes. Of course, the reason I chose the AA flight was that it departed at 4:25pm. Because of my engagements I cannot make a departing flight at 3:20pm. So I called AA to get a refund, and they tell me that I am not entitled to one. Only a voucher. They say a flight has to be changed by 90 minutes or more to get a refund. What recourse do I have?
A. We spoke with AA spokesperson Tim Wagner, who informs us that since American changed your flight times they would refund your fare in full, which is nice of them.
Q. I was wondering if you think it is important to have flight insurance. I have a trip to Maui coming up in June and I'd hate for anything to happen, especially with all the recent problems with American Airlines. Do you recommend insurance and, if so, can I still get it after booking my flights?
A. Yes, yes, yes! It's extreeeeemely important to purchase travel insurance, even for those routine little domestic jaunts. In addition to your flight being potentially canceled due to mechanical (or the oh-so-hot-right-now Chapter 11) snafus, there could be weather issues, you might suddenly be too ill to travel, or you might have car trouble and miss your flight. Travel insurance can also cover lost or stolen luggage, and emergency medical evacuation too. Of course policies vary in coverage and price, but you never know what wrenches fate may toss your way. You can still purchase travel insurance after buying your ticket, although some policies diminish coverage if purchased too close to your departure date, so the sooner the better. We suggest checking out Travelguard.com, and no matter what type of trip insurance you choose, read the fine print!
Q. My daughter is expecting July 1st. I will be traveling from Dayton, Ohio to Seattle. Of course we know that babies have plans of their own. My concern is getting the best deal I can on an unsure travel date. Is there such a deal or do you have suggestions how I can be best prepared for making last minute arrangements?
A. We get this question a lot! And maybe it's time to start lobbying the airlines for a "loved-one-of-an-expectant-mother" ticket. Until that wonderful day, your current options are not the best. If you wait until the the mother goes into labor, you'll be at the mercy of whatever the current market is for last-minute travel, which is usually quite expensive (unless by some miracle the baby decides to make their first appearance as an airline is announcing a last-minute weekend fare.) Another option, is to buy a fully refundable ticket ahead of time (which again can be quite expensive), and you'll be able to change the the date of travel without a change fee, but still have to pay the difference in fare if there is one. Finally, you might want to go ahead and buy a sale fare on a carrier that charges lower change fees such as AirTran and JetBlue or one that doesn't penalize for change such as Southwest and hope that you won't have to change your itinerary. Of course if you do, you'll be responsible for the difference in fare and there will be one! In your area Southwest flies out of Columbus and AirTran out of Dayton, so you might want to keep your eye out for those fares.
Q. What exactly does it mean when I see a listing noted as being new? Does this mean that the fare itself is new or that this is a new route that you don't normally list?
A. When we designate something as being new, that refers to the fare, meaning that it has gone down in price and we feel it's a bargain worth sharing. It could be on a route that don't normally list, or a route we see pretty regularly, just so long as it's a good fare!
Q. How do I go about finding out how to ship my small dog from Sarasota to my daughter in Jacksonville, North Carolina? I'd prefer for her to travel in the cabin.... not under the plane. Is that possible?
A. Although there are plenty of people out there (us among them) who would actually prefer to share an armrest with a cute little dog from Sarasota over most human seatmates, airlines generally do not permit unaccompanied pets to travel in the cabin. Rules vary according to carrier. There some airlines don't allow pets, even as cargo. Some exclude particular routes. For example, US Airways will not accept pets on flights to/from Pheonix and Las Vegas due to high temperatures. Check with your airline, and do so early on since cargo space for pets can be limited.
Q. I was more than upset when I read that Aloha Airlines had gone out of business. I have saved up over 300,000 Aloha Pass miles and now it looks as if I can't use them. Do I have any options? Any suggestions? Can I still use them for rental cars, hotel stays and/or partner airlines?
A. We hate to be the bearer of bad news, but we don't believe you can use your miles now. According to Frequentflier.com unredeemed AlohaPass miles are now without any value, and Aloha's website states that car and hotel rewards already booked with the frequent flier program are no longer valid. United will honor previously confirmed United tickets booked with AlohaPass miles, by rebooking travelers on alternate flights according to availability. If you find out anything different, do let us know and we'll spread the good news.
Q. I know the airlines are having financial problems but I'm surprised that we lost both Aloha and ATA this week. And they say this stuff happens in threes. Think we'll lose another one? Also, we've planned a family vacation for June. How can we ensure we don't get ripped off should something like this happen to us?
A. It could very well happen again, as there are more than a few other carriers out there struggling to stay afloat. The best thing you can do to protect yourself is something you've probably already done: pay for your ticket using your credit or debit card, instead of cash or check. You can contest the charge for a flight not taken, if you do so in writing within 60 days of the charge appearing on your card. Otherwise, you may have to line up in bankruptcy court. And that's not fun.
Q. What do you mean when I see OW and RT next to a fare? And what about when you list something as being "OW for 1/2 fare?" I see a lot of other abbreviations in the fare details that I can't quite crack, like UA? SW? Please explain, as I'm a new to the site.
A. OW stands for one-way and RT stands for round-trip. So when we list a round-trip fare as being available "OW for 1/2 fare", that just means that you can purchase this fare for one-way at half the cost of the round-trip fare.
As for UA and SW, those are airline codes assigned by the International Air Transport Association, not us. UA stands for United Airlines, SW is Southwest Airlines, YX is Midwest Airlines, G4 is Allegiant Air, FL is AirTran, and so on. You can find a list of frequently used airline codes here.
Q. My husband I and live in Ft Lauderdale and have a second home in Tennessee, and frequently fly Allegiant Air between the two. But I noticed you haven't been including Allegiant fares lately. Any reason?
A. That's because Allegiant's fares have been very high on certain routes. We list them only when they're on the low side, since we pride ourselves on being a low fare listing site. Allegiant's fares can change in a heartbeat, so make sure that you're signed up for city to city alerts on your favorite routes and check your emails and the site often.
Q. Help! When I click your "How to Book this Fare" link to Travelocity to purchase the fare I want, I'm unable to change the number of travelers from one to four. I need to buy tickets for the rest of my family. How do I change this?
A. We'll walk you through it. Okay, so when you click over to Travelocity, you'll see the list of airlines and prices. Click the one you want and on the next screen you'll see the calendar options showing when this fare is available. Click on your preferred dates and confirm they are available. Next step: Now that you know your dates/times are available, click on the Home tab at the top of Travelocity, enter those dates along with the number of tickets you'd like to buy, and voila! There you have it.
Q: I noticed that you answered a question about finding low airfares to the Beijing Olympics this summer, which brings up a question: don't you think it's morally wrong to encourage travel to China, what with the genocide in Darfur, which is largely made possible by China's support (oil money for weapons, support for the Sudanese government, etc). Not to mention Tibet. Not to mention that the Chinese government looks the other way as their factories send us tainted products, everything from Heparin to dog food? Oh, and how about the way they censor internet access. I'm not saying you're as bad as Yahoo, which handed over a Chinese dissident to authorities not so long ago. But I would ask that you show some social responsibility.
A: This is a tough one. We certainly share your concerns about China, no doubt. But are we a political organization or an airfare listing service? Does travel to China by North Americans encourage understanding, and help bring down barriers between peoples?
Many people outside the US take issue with our involvement in Iraq. So what if they boycott travel to the US? Is this what we really want?
I'd be interested to see what others think about this issue so perhaps we'll set up a reader survey and feel free to leave comments below.
Q. After a series of mishaps involving connecting flights, I've vowed to only fly nonstop. Any chance you'll offer city-to-city alerts for nonstop only? And while I'm sure some people appreciate receiving info for other nearby airports, I'm really only interested in receiving fares only for my closest airport inTallahassee, not Jacksonville. Is this possible?
A. It will be! Soon, you'll be able to change your settings to receive alerts for only nonstop fares between your city pairs, as well as have the option to receive fares just for your preferred airport without any info for other local airports. That's something that a lot of folks asked for, and we're happy to deliver.
Have any other suggestions? New features you'd like to see? We love to hear your ideas! Click here and be heard.
Q. I am traveling to China for the Olympics this summer, and I have been painfully watching the prices for airfare from the New York area to Beijing increase ever since the New Year. I probably should have booked early (like last fall) to save, but now the prices are over $1,700 when normal non-stop flights from NY - PEK are less than $1,200. Should I just buy it as soon as possible to stop the bleeding or wait until a 'miracle' sale a couple of weeks before my travel dates (8/1 - 8/23)? What are some general trends in the airlines in terms of fare reductions? In other words, do deals open up a few weeks beforehand?
A. We wouldn't bet on it. The airlines know that travel to Beijing this August will be in high demand, so expect to find seats priced accordingly. So, yes, last fall would have been a better time to buy, but fares are definitely lower now than they will be once summer rolls around, so grab 'em while the grabbin' is good. Just a word of warning: When shopping for Beijing fares on Orbitz, Cheaptickets, and those guys, we've noticed (and maybe you have too) some wacky too-good-to-be-true fares on Asiana. Try and book them and, in the final stages of booking, the price jumps by several hundreds of dollars.
Q. My sister and I are planning a trip to Europe this summer, with a little side excursion to Sharm-el-Shiekh, Egypt. We're flying Ryanair from Barcelona to Frankfurt/Hahn, but then we must transfer via bus to a differenet airport in Frankfurt to catch our flight to Sharm-el-Sheikh. I'm a little concerned about the bus service. What happens if our flight is delayed? Will the bus leave us stranded or are there other buses?
A. The bus transport that Ryanair provides into the city is pretty reliable, and allow passengers plenty of time to clear customs, baggage claim, and get onboard. Though if you do miss it, for whatever reason (which we have) you shouldn't have to wait very long to hitch a ride on another bus. However, if time is of the essence, and you're concerned with making it from Frankfurt Hahn to the main airport, be warned that Frankfurt Hahn is quite a distance from actual Frankfurt. In fact, you're almost closer to Luxembourg than Frankfurt. And while the bus from Frankfurt Hahn does stop at Frankfurt am Main Int'l on the way to the city center, we'd still suggest scheduling your flight to Sharm for the following day, just to be on the safe side.
Q. I used my Continental miles to purchase an award ticket to London this Spring but now it looks like I'm going to have to cancel my trip and return those miles back to my account. My question is about the few hundred dollars I paid for taxes and fees on this ticket. Shouldn't I get that money back?
A. Yes. Your miles should be re-deposited and taxes refunded. Continental will charge a service fee of $50 for non-Elite members, $35 for Gold and Silver members, and the fee is waived for Platinum members.
Q. I recently was traveling on American Eagle from San Juan, P.R. to St. Thomas. I had a confirmed seat and when I checked in was told I would have to wait until boarding to get my seat assignment. They also asked if I was willing to give up my seat for a $100 travel voucher since they were in a oversold situation. I declined the offer. Needless to say, I was involuntarily bumped, sans voucher. What recourse do I have?
A. Normally, if you're bumped on a domestic US flight you get between $200 and $400 in cash compensation, according to government regulations, which is a woefully small amount and has never been adjusted for inflation. However, this piddling amount does not apply to smaller aircraft (60 seats or less), or if the airline has to replace a larger aircraft with a smaller one. However, American Eagle flies jets to/from San Juan with 66 seats, so they couldn't have used that excuse.
So you should be entitled to compensation, unless they got you to your destination within 1 hour of schedule.
Here's a link to the DOT rules
If you still have your boarding pass and ticket info, I'd write to AA and copy the US DOT and insist on the compensation.
Their address is:
Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
AA's customer service is at:
American Airlines Customer Relations
Mail Drop 2400
P.O. Box 619612
Dallas/Ft. Worth Airport, TX 75261-9612
Fax 817-967-4162
Q. I had to cancel a flight with AA because I had a terrible case of strep throat. Is there any way around the $100 cancellation fee. I only paid about $150 for the ticket, but it still stinks. I physically was unable able to get on the plane. Can I show them a doctors note? Prescription for antibiotics? Anything?
A. This is always done on a case by case basis, and for some people the hassle is just not worth $100. Airlines get fake "doctor's notes" all the time so they are very wary. If this happened to me, I'd probably just say the heck with it, but if I had the time, I'd back up my claim with something more convincing than a doctor's note, such as a copy of my medical record for this medical emergency, any receipts for expenses incurred, an Rx, and so on. Even this might not help, but at least you'd be assured that you did everything possible.
Q. My daughter's luggage was lost during a recent flight on American Airlines, and it contained several items worth a few thousand dollars. The airline is only willing to give her $600 to cover the loss! Needless to say, she is not pleased. And we don't understand how the luggage was 'lost' in the first place! It was a non-stop flight! What ever happened to those people who used to check your luggage tag to your claim number as you left the baggage carousel? We've also heard rumors that there's a whole industry around reselling stolen, or presumably "lost" luggage, at warehouses in the south. What can we do?
A. Most airlines have done away with baggage area claim checkers, in part as a cost saving measure. Anyone can walk away with someone else's luggage and only common human decency prevents this from happening more often. If you check valuable luggage, you either have to take your chances or take out insurance. Airlines sell excess valuation insurance when you check in your bags, but most people don't realize this. American Airlines for example charges $2 for each additional $100 of insurance. So, for $40, your daughter could have protected her $2000 worth of valuables. A small price to pay considering the circumstances. Within the US, you're covered for up to $3,000 in lost baggage; but outside of the US (traveling internationally), it's just $634.90, which is ridiculously low.
As for the luggage warehouse in the south, I'm guessing you must be talking about the Unclaimed Baggage Center in Scottsboro, Alabama? To our knowledge, they're running an entirely legitimate show, with luggage that was never claimed and genuinely lost. And Tracy, our on-staff former baggage handler at Atlanta's Hartsfield International, can attest to the number of lost bags out there, somehow left behind in the frenzy of unloading and loading luggage carts...unmarked, with no name tags, no return address, kept for so many days in a special fenced-in, locked-up area under the airport. True, you're chances of losing a bag are higher when you're making a connection, but always put your name and address on a luggage tag, as well as inside your bag.
Q. You showed a Raleigh to Tucson $194 fare as updated and available this afternoon around 1pm. I called Southwest to get the flight (I could not find it on their website) and they said no such fare ever existed. What gives?
A. Well, calling the Southwest 800 number was your first mistake. The vast majority (as in 99.9%) of the Southwest fares we list on our site are WEB ONLY. That's why we include the link to Southwest's Web site, rather than listing their 800 I FLY SWA phone number, in the fare details page of each Southwest fare we list. We checked and that fare you couldn't find was definitely available for a number of travel dates, but perhaps just not on the dates you wanted to travel.
Q. In addition to two children, we also have a 4 year old labradoodle, Ginger, who is just as much a part of our family. We can't imagine going on our annual beach vacation without her, and in the past, that's meant a lot of smuggling her into hotels and such. It's surprisingly hard to find a good pet-friendly resort. Any suggestions in the New England area?
A. You're asking the right people! The thought of being on a family vacation, cheersing our margarita glasses on the beach while one family member has been left home, behind bars in some kennel, has never sat well with us either. In the New England area, you may want to look into the Inn by the Sea in Crescent Beach, Maine, which is just a short drive from Portland. Animal guests receive their very own amenities kit, full of toys and treats made from local ingredients, and are allowed to go wherever you go. Not only are they nice to pets, but the Inn also scores points with environmentalists by building with eco-friendly materials, and made the Forbes 2007 list of Top Ten Green Hotels in the US. You can visit their website www.innbythesea.com, or call 207-799-3134 for reservations.
Q. I'm getting married next year and will have many guests flying the same route to attend. I know hotels give discounts when booking many rooms at once or blocking out rooms for a wedding, but I’m wondering if airlines do something similar? Any advice you have would be greatly appreciated!
A. Call the airline, ask for their group & specialty travel services department and negotiate. Ask for a free fare for every so many guests you're booking. In most cases, if you can book 10 or more guests, you'll qualify for a discount and/or an upgrade to first class for the bride and groom, which works out nicely for destination weddings or honeymoons.
Q. I read today that US Air is charging a $25 fee for the second bag if it's under 50 lbs. How much will I pay if the second bag is over 50 lbs, and would I be better off shipping that bag by UPS ground to my hotel on an upcoming trip?
A. Let's see. A 72lb bag shipped via UPS ground from Atlanta to Los Angeles takes about 4 days and will cost you $77. Checking that same bag as your second piece of luggage with US Airways will cost $125. Have a third bag over 50lbs? That's another $150. Over 71lbs? $200.
So, shipping those extra bags will save you a little cash, not to mention hard work. Who wants to schlep around a bunch of heavy bags anyway?
Q. I'm hoping to find a good deal on a flight in early July. When can I expect to see sales posted for summer travel?
A. There's no guaranteed way of predicting when the airlines will start trying to reduce their inventory. It's supply and demand. We're just starting to see June dates come up in our most recent searches. I suggest you continue to check regularly.
Q. I am surprised that nowhere on the site do you mention ITA software's QPX for fare searching. It seems to be the only site where you can check fares for a whole month at a time to find out which dates are cheapest - all the others make you plug in dates first. However, it does require you to give your proposed length of trip. Since I am retired and can travel at any time, I would love to find a site that would show me the cheapest airfare AND the dates when it was available, without making me specify how long I want to stay. Any ideas?
A. Actually, Cheaptickets and Orbitz both run on ITA, so you can search both domestic and US to International fares there a month at a time. It's really the same thing, except that you can't actually book travel on ITA.
Hotwire also now allows 30 day searches, and also mixes in their special lower fares where you don't know what airline you'll be flying until you book.
Also, Travelocity lets you search the lowest possible fare 330 days in advance for domestic flights only as does Cheapair.com.
You might also want to check out our article on flexible searches.
Q. With the coming deregulation of trans Atlantic air space, can we expect a drop in fare to/from Europe this spring? I'm looking to travel mid April to Germany & hoping spring fares are coming soon or that deregulation will ease things a bit. What do you think?
A. Yes I think we'll definitely see some deals. We've already found LA to London on Air France for $800 RT including taxes for July travel, and that's a new open skies route. Stay tuned to AFWD for more finds like that one.
Q. Due to illness, I recently had to cancel a trip I'd booked on Southwest and was surprised when I was issued a credit for the value of my ticket to use on a future flight. Is this common? Do any other airlines do this?!
A. Sadly, the answer is no. Southwest is the only airline that allows passengers to "rebank" the cost of your canceled ticket (yes, even if you bought one of their discounted Ding! Fares) and put it towards your next trip. And they don't charge a penalty fee to do so.
Q. Who was the president to fly in a plane and to where?
A. That would be F.D.R., who flew aboard a Boeing 314 to Casablanca, Morocco in 1943. However, Teddy Roosevelt did fly way back in October of 1910, though he was no longer president at the time.
Q: Hi there, I'm a frequent user of airfarewatchdog, and was delighted to find that you had links to a relatively inexpensive flight to D.C. However, when I clicked through to Travelocity to purchase the ticket, I could only buy 1 (needed 2). If I tried to order 2, the price went up. I called Travelocity and the guy said he guessed the flights were full and I was looking at the last seat. Frustrated, I called Delta and was able to get 2 tickets on what the agent said was a nearly empty flight. Could you talk with Travelocity and ask why a purchaser can't purchase more than one ticket? (I can see that they don't want people buying up the farm, but 2 tix? C'mon!) Thanks, Alisan
A: You can buy more than one seat on Travelocity, but not if you go through our "deep" links directly, which are set for one seat. We provide these links to show you a calendar of when fares are most likely available, which saves frustration (we hope).
To get two seats, find the dates you want at the fare you want, make a note of them, and then click on the home tab in the upper left corner of the Travelocity page and then you will be able to choose any number of adults, minors, and seniors you need. This same procedure applies to Orbitz and other sites.
Q. Have you ever thought about doing first and business class the same way you do economy? Iberia has tons of round-trip fares right now from Dallas/Ft Worth to all over Europe for under $3000, which is such a deal from here.
A. Yes we have thought of that indeed, and we'll also be expanding to intra-Europe and intra-Asia flights too. But first up, stay tuned for our launch of city to city route fare alerts very soon!
Q. Do you or any of your readers have any experience with Lessno.com? My interest in them was the ability to search large date ranges (i.e. - months) for the cheapest fares for a trip that I am planning to Italy and Spain.
A. Why, yes, we do know of lessno.com, and while our experience with them is pretty minimal, we have noticed that they do have some really great fares, as well as flexible date search. If you do use them, please let us know what you think. You can also search for international fares using flexible dates by visiting Travelocity's Singapore-based affiliate, Zuji.com. Prices listed on this site are in US dollars, but we don't advise you to book on the site (for one thing, their booking fees are extraordinarily high compared to Travelocity's). Once you find the dates you want, simply go back to Travelocity US and use a specific date search to book. Uniquely, Zuji also does flexible searches for business and first class fares.
Q. Can you please explain Y-Up and Q-Up fares?
A. These are restricted (as in there is a cancellation/change penalty) economy class fares that are cheaper than full fare economy class, and seated in first or business class.
You can find them on Travelocity or on the airline's web sites directly by choosing business or first class with restrictions when you do your search, or you can call the airlines directly and ask for them.
They are not offered on all routes, and they're not exaclty cheap, but hey, they're definitely less than those refundable full fare economy fares, and you get to sit in business/first class.
These fares can be especially handy for business travelers looking to skirt office policy against buying business class fares.
Q. Any suggestions on how to transfer money to Italy for a long term stay? I am not able to open a bank account because i will not be a resident. I'm afraid that the atm conversion fees will be too high and really add up after a 3 month stay.
A. ATM conversions aren't as expensive as you may think. Many banks don't charge anything for foreign ATM withdrawals. Just shop around and find a bank in your area that charges the minimal fee, if anything at all, for currency conversion. Also keep in mind that credit unions sometimes have better deals.
Q. Is it true?! I understand there's some new law protecting passengers that are stranded on the runway.
A. There is. As of last month, passengers stranded on the runway for three hours or more are entitled to drinking water, air conditioning, clean lavatories, and other basic rights. The downside? Protection is currently limited to New York state airports. That may not seem like much of a win, but hey, it's a start.
And when departing from Europe, you're much better protected under EU Passenger Rights, which provide monetary compensation (up to $900!) for excessively delayed flights. Yes, even to Americans.
Listen to our full story on American vs European Union Passenger Rights here on NPR.
Q. Is there a site that doesn't charge a booking fee? And how much are other sites charging on average?
A. Priceline does not charge, and most airline sites do not as well, except for US Air and Allegiant as far as I know. Keep in mind though that if your travel dates are flexible, you'll
have a better chance of finding a low fare on Travelocity, Cheapair, Cheaptickets, and Orbitz, because these sites have excellent flexible date search functionality. These sites do charge between $5 and $10, but if they save you many times that, it may be worth it.
Q. I ran across an entry in your "travel Q & A" section
titled "Avoiding the Coach Crunch". Considering your site is I think
intended to provide expert information on travel I was surprised to
read; "Currently, the only major airline that sells economy seats with
some extra leg room at no extra cost is JetBlue, which spaces the
seats at the back of the plane with a few extra inches" Being a travel expert and knowing that AA removed their extra room I assume you can't have missed the heavily advertised Economy Plus seating provided by United. They provide 36" of seat pitch in the forward 1/3rd of the economy cabin which is on average 3-4" more than other carriers economy. It is a huge difference to me for anything over 2 hours and is the trump card that has kept me loyal through their other troubles.
Did you really miss it or does Jet Blue somehow compensate you in a
way other airlines like United don't?
A. You're right, except that you have to be an upper tier frequent flyer
or you have to pay extra for Economy Plus. They have an annual program
for something like $300 a year where you get Economy Plus if no one else higher
on the pecking order has already bought seats (it's not guaranteed).
JetBlue doesn't charge for the extra room, and it's in all Airbus
planes. They actually did it, by the way, because they figured out
that they could eliminate one flight attendant by reducing the number
of seats. It wasn't primarily to give people more room.
And, for the record, United gives us a $6 commission for every flight booked through our affiliate link. JetBlue pays us $0. I find your implication a bit insulting.
Q: I just found an unbelievable package on Expedia, but was a little wishy-washy about making the purchase. After doing the same search a few times to make sure the flights and hotels were to my liking, I went back to book the package. The price had increased! When my fiance went to book the same package she was able to get the bargain. So that got me thinking... does Expedia know how many times I searched? Does it only offer me good deals once (or twice) but then rescind the offer? I deleted all cookies on my browser and started over. Boom!! There was the bargain again.
A: This is a great question. We've noticed the same thing with Travelocity, too. You search for a fare, see the lowest offer, but don't book it, then surf somewhere else, go back to Travelocity and search the same fare, and it's gone. Clear your cookies, and there it is again.
Is this because Expedia and Travelocity figure that, hey, we showed you the fare, you didn't like it apparently, so next time you visit we won't waste your time showing you it again? You're absolutely right, it's a good idea to clear those cookies when searching on these sites.
Q. Why is it that these sale fares are always so short term? Most end long before the time period I need to travel.
A. The airlines treat their tickets like inventory in a store. If there's a surplus or the consumer doesn't seem to be buying, they'll run a sale to decrease inventory. Depending on where you want to travel, they may hold off on putting warm weather destinations on sale to see if more people are willing to pay higher prices, especially in warmer months like May.
Q: We're planning on taking a cruise soon. Should we buy airfare from the cruise line or do it ourselves? And although this isn't really an air travel question, how does one go about figuring out which cruise will suit us best? There are so many choices.
A: Airfares bought from the cruise line directly may be more expensive than what you can find through other means. However, cruise line airfares tend to be more flexible, and should your flight be delayed, causing you to miss the ship, the cruise line will fly you to the next possible embarkation port at their expense. Of course, it's always a good idea to arrive at your embarkation port a day early just in case.
As for other cruise tips, read this useful info from past articles I've written on the subject.
Q. I made a reservation through Travelocity and had to change the travel dates. Travelocity charged me a fee, on top of what the airline charged. Plus, of course, I paid a $6 booking fee. Do all online travel agencies charge these fees? Why should I even use them?
A. Most online agencies do charge booking fees, although Priceline currently does not. However, they are the most restrictive when it comes to making changes to your ticket, whereas most other sites do allow changes/cancelations for a price. For ex., Travelocity customer care charges $30 for such changes, but you may be able to skirt that fee by calling the airline directly.
As for the advantage of using sites like Travelocity, Orbitz, and Cheapair, if your dates are flexible they have excellent flexible date search options, and they compare fares on many different airlines at a glance. And sometimes they have lower fares than the airline sites (Sometimes not). Most airline sites have limited flexible date search functionality if they have it at all.
Q: I purchased 5 tickets from Detroit to Orlando on nwa.com 5 days ago. When I checked Northwest site yesterday the tickets have gone down in price for the same flight number, same times and everything. I printed a copy of their website showing the new price and submitted a claim. Are they supposed to give me the difference or a voucher since the travel dates are not until May and the ticket prices have already dropped?
A: As far as we know, Northwest will issue you a voucher good for future travel for up to a year in the amount of the price drop, minus a $50 fee. This fee used to be $25 on domestic fares, and airlines change these price drop refund policies often.
Until a few months ago, US Air offered price drop refunds without a fee, but now they, as do many larger airlines, charge $100. Only United, Alaska, and Southwest, as far as we know, do not deduct a fee in these situations, but that too could change. We're talking here only about non-refundable tickets. If you buy full fare tickets, you always get a refund with no change fee. And the above is always assuming that there is no change in flights or days of travel. Only the fare may have changed.
Q: We are looking to go to Europe (Barcelona) for the month of July (from
JFK / EWR). The fares are quite expensive, but it's still several
months ahead. So my question to you is: will airlines start offering
lower fares closer to the summer? or are there no deals for summer
travel? are we better off buying something now, or waiting for a
little while?
A: Even last summer, we saw a few scattered sales to Europe for summer travel.
We saw New York to Paris for $298 RT on Air France including all taxes for July travel for instance, which was amazing. We saw Seattle to Germany for $450 RT for summer travel. Both of these unadvertised sales only lasted a few days. Miracles do happen.
With the recession looming, I'm guessing that traffic will be off and airlines may lower fares a bit. Fares have been kept high by Europeans visiting the US in record numbers thanks to the weak dollar. I'd just keep checking for the next few months. I seriously doubt fares are going to go a lot higher than they are now, and they are indeed high. Also, oil will probably come down thanks to weak economic activity and that will give the airlines some breathing room. Be sure to use a flexible date search on Orbitz.com, and also check Lessno.com.
Q: What are the advantages and risks involved in buying a consolidator fare?
A: Consolidator fares (wholesale fares not listed on the major booking engines) are often cheaper than "published" fares, but there are risks involved in buying them. Consolidators have been known to go out of business, leaving consumers stranded. Plus, you may not get advance seat assignments or frequent flyer miles.
More importantly, often you must use a consolidator ticket on the exact dates and flights you originally purchased, with no changes allowed even if you wish to pay a penalty. It's use it or lose it. And if the fare goes down between the time you buy and the day of your flight, you may not be able to apply for a refund as you would, say, with an international fare bought directly from United Airlines (which refunds fare drops without extracting a fee).
Q. In the last month or so, one of your emails mentioned something along the lines of: 'We're hearing from airfarewatchdog users that the_______.com website is offering some great fares.' It wasn't an airline website, nor was it one of the standard search websites like sidestep or kayak. Any recollection which website was mentioned? Thank you!
A. Sounds like you're talking about lessno.com. Our readers seem to like 'em and we do too.
Q: I plan to do a lot of travel this year and to bring various sporting equipment along, a bike on one trip, a fishing rod on another, etc. Is this stuff subject to extra baggage fees, and if so, can you give me a rundown on which airlines might charge less than others?
A: Sporting equipment is subject to overweight and oversize fees, and many airlines also charge fees for certain types of sporting equipment. Typically, charges are $50 to $80 per item. Here's a partial list of the fees. As you can see, Southwest may be your best bet if they fly where you're going.
Alaska Airlines imposes an excess charge on sporting equipment that’s checked in addition to the free baggage allowance, and the airline won’t accept items over 115 linear inches or 100 pounds as checked baggage. In addition, the carrier charges a $50 fee for bicycles, pole vaulting equipment, and windsurfing equipment.
On AirTran, sporting equipment costs $65 per item if it is in excess of the free baggage allowance, and certain items—bicycles, scuba gear, surfboards—are not included in free baggage allowance. Each of these pieces of equipment will be assessed a $65 fee. Allegiant charges $50 each way for bicycles, surfboards, windsurfing boards, fishing rods, vaulting poles and gun boxes.
Air Canada passengers should register certain sporting equipment, such as skis and hockey sticks, to avoid oversize fees, and sporting equipment items are counted as pieces of luggage. Air Canada also charges extra handling fees for certain items. A bicycle or surfboard runs you $50 on one-way flights as well as each-way on round-trip and multi-segment flights, firearms are $50, and antlers cost $150 one way. American Airlines charges $80 for checking antlers, bicycles, hang gliders, javelins, scuba gear, surfboards, and windsurf/kitesurf boards.
ATA charges $50 for bicycles, kayaks, rafts, pole vaults, surfboard, and windsurfing equipment. Continental also charges special fees for sporting equipment and other items. Antlers, for example, will set you back $95. If you’re flying Delta, empty scuba dive tanks and windsurfing equipment are both subject to a $100 charge, and checking surf boards between Maui and Honolulu costs $20 each way.
On Frontier, antlers cost $75, and a surfboard, kiteboard or wave skis will run you $50. Bicycles are also $50 each, except for children’s bicycles not exceeding 62 linear inches or 50 pounds, which may be checked in place of one free bag.
JetBlue charges fees for some sporting equipment. Bicycles cost $50 each way per bike on domestic flights and $80 each way per bike on international flights. Surfboards, which can be checked on domestic flights only, cost $25 per board each way. Windsurfing equipment costs $50 in each direction.
If you’re flying Midwest, bicycles are $80 each way per bike.
On Northwest, bicycles will run you $80 each for bikes number 1-6 in the U.S. and Canada, and $180 each for 7 or more bicycles. Transatlantic bike fees are $150 per bicycle each way, and if you’re heading across the Pacific the fee is generally $130 each way per bicycle. On Transatlantic flights, golf bags as an additional piece of luggage are a flat fee of $75. Scuba equipment that includes an empty dive tank and surfing equipment is $80 each way in the U.S., more internationally. Vaulting poles can only be checked in the U.S., Puerto Rico, the Virgin Island and Canada, and there’s an $80 fee each way for each pole. Surfing equipment is $80 in each direction on domestic flights, more on international ones.
If you’re flying Skybus, oversize sports equipment such as bicycles, snowboards, surfboards, skis and fishing rods cost $25 each for each trip segment.
On Southwest, windsurfing boards, surfboards, vaulting poles, bicycles and life rafts may be transported for $50 in each direction.
On Spirit, special handing charges apply for surfboards, scuba tanks and bikes, which are $50 each way. United says it has special handing fees for antlers, bicycles, cellos, surfboards, sailboards, and scuba gear.
US Airways charges $80 in each direction for antlers, bicycles, kayaks and canoes, and windsurfing equipment. Virgin America charges $50 for bicycles, surf boards, windsurfing equipment and antlers/horns.
Q. What is the summer Europe airfare outlook? With the low dollar, might
there be reduced numbers going, and thus a higher chance of fare
discounts later if seats sell slow? We’re wondering when to buy.
A. The problem is that with the weak dollar, many Europeans are
coming here. And guess what--they have to go back eventually unless
they become illegal aliens. Then there's the jump in fuel prices, which will certainly have an impact on fares. And what if Delta merges with another airline and scales back on routes? Less competition means higher fares.
But rest assured, we'll be on the lookout for any deals. Meanwhile, you may want to think about flying into an alternate, less expensive city and booking a second flight on one of Europe's many low cost carriers (like Ryanair, Wizzair, or the newly revamped Airberlin...), or even take the train, if direct flights to your dream destination look a tad expensive.
Be sure to visit our international fare search: http://www.airfarewatchdog.com/InternationalFares/tabid/171/Default.aspx closer to the springtime.
Q. Is there a site I can see which airlines fly where, and which offer those routes as nonstop?
A. Yes, this tool from Innovata allows you to enter any two cities and sort by nonstop. It lists Southwest and other smaller carriers that don't always show up on the radar, which we like. But it does seem a little moody, or buggy, at times, and doesn't always seem to list every possibility for international flights.
Also similar is this tool from OAG which searches for direct flights on your given dates. The same site offers other useful tools for figuring out flight duration and terminal info, as well as some that seem slightly less useful, such as the oddly titled "Who Am I Really Flying With?"
Q. Which airport is the world's busiest? One minute I hear it's Chicago O'Hare, the next it's Atlanta, and then recently someone told me London Heathrow. So which is it?
A.Well, If you're measuring busy by the annual number of passengers, that title goes to Atlanta's Hartsfield-Jackson. And if you measure business by the number of flights that come and go, Atlanta takes the crown for that as well. But O'Hare comes in at a close second.
And of course there are all sorts of other variations of busy to go around: London Heathrow has the highest number of international passengers while Franfurt serves the most international destinations and London Gatwick is the world's busiest single runway airport, in terms of passengers. World's largest airport? Hong Kong International.
Another notable runner up for world's largest airport is Berlin's Tempelhof, which was the very first airport to be accessible by subway in1927. And also, it's the world's second oldest operating (for now, at least) airport.
And while we're talking airport superlatives here, what are the world's most dangerous airports? Check out who made the list on Jaunted.com.
Q. My luggage was recently lost and I'm having a hard time convincing the airline of exactly what the contents were worth. In fact, the sum they're offering is nowhere near their $3,000 limit of liability. What can I do?
A. Although it may sound tedious, saving your receipts can really help you out in a situation like this. Losing a $50 shirt may not seem like the end of the world, but lose a bag full and that can really add up. So start squirreling away those receipts, and not just for electronics but for clothing, jewelry, and every little ho-hum purchase.
Another thing you could do to prevent something like this from happening down the road is upping the limitation of liability by purchasing Excess Valuation. For example, Continental sells coverage (in addition to the $3,000 they're already liable for) in increments of $100 for $1. Or $2 for round-trip coverage.
Of course, trip insurance can also save you in a bind like this, as well as some premium card services offered by American Express, that not only cover you if you're luggage is lost forever, they'll pay up to several hundred dollars to replace "necessary personal articles" if your bag is delayed for six hours or longer.
Q. I have a 6 pound, very quiet, chihuahua that we would like to take with us when we fly. Can he go as carry-on luggage in his own tiny carrier which would fit under a seat, without being charged extra? If not, what is the difference between a quiet behaved pet verses a child sitting on a parent's lap?
A, Unfortunately, the airlines don't lower fares for good behavior. You'lll end up paying as much as $80 each way for your pet, depending on the airline. And you bring up a very good point about the lap child. Perhaps airlines should add a surchage at the end of the flight if a lap child has been rowdy!
Q. My friend and I had a great time in Europe this past summer, but I was unable to exchange my Euros for Dollars before we came back to the States. We have abou |