Spirit Airlines...their shady.............anyone I know who has flown them have had issues, how long can they keep going? Eight cents, eight bucks.........no thanks...........I don't trust them.............

by Jill Gott on Wednesday, August 27, 2008

PS: I still think you ought to post their sales because someone might be able to grab a one-way, with low expectations of course, then benefit........

by Jill Gott on Thursday, August 28, 2008

My family flew from LAX to FLL last month as the last leg of an open jaw ticket where we had made multiple stops on our summer journey. When we arrived at LAX, T.G. we checked in online as it was a mob scene by the counter. We went to double check the departure gate and there was no signage. We asked a policeman and he said to go on through security and there should be departure information posted on the screen inside the terminal. Once through security, there was no information, they were not even listed on the departure boards and , of course, there was no one at what appeared to be a Spirit counter. We asked at the counters of other carriers and they said they thought that Spirit flew out of this terminal, but they did not show up that often. I called Spirit reservations and explained ( I lost count the # of times) that we were already in the terminal and where was their gate for the flight. My 12 yr old saw the exaspiration on my face as I continued to explain to them that I did not need directions to LAX or to their counter, but needed to know what gate my flight was departing from. This round robin continued for almost an hour, continuing to call back, asking the same question, asking for a supervisor, being put on hold, and coming back with the same erroneous information. Finally , I got a supervisor who understod the question and directed us to the gate. Although the price was right, the customer service was horrendous and we will not fly them again!

by KTK on Thursday, August 28, 2008

Well, I am not the only one with complaints about this POS airline. Here is my (continuing) story.

I recently flew on Spirit from Detroit to Las Vegas. My trip was for my family vacation to visit with friends in Vegas and then on to a wedding in California. We drove to/from California, from Vegas. My return flight from Vegas was for 10:25pm – I am not sure since it does not state the time on my boarding ticket. When leaving CA to go back to Vegas I ran into traffic and an accident which eat up about 1.5 hours of dirve time. I returned my rental car at 9:06pm and then proceeded to the airport for boarding; I have a receipt showing this info. I pre-planned by printing my boarding passes for ease of boarding with the intention of using curbside luggage check in, as in Detroit. When I arrived at the terminal there was no curbside check in and only 2 people working the desk, and they were working slow. When I finally arrived at the ticket counter a young man took my tickets and he was getting ready to take my luggage. He looked at the screen again and then asked me where I was going, I replied Detroit. He then looked at the supervisor who was busy with a customer and asked if the Detroit flight was full? Full I thought to my self, how could it be full, I have not boarded? Well she then proceeded to take more time and make us wait additionally. He gave me the tickets back and said I would have to wait for the Supervisor. Mind you when I approached the ticket counter there was at least 45 minutes before the flight left and I knew I was cutting it close, but I had no choice. With my wife and 2 small children to check in my luggage, they told me that the flight gates had been closed; it was 45 minutes before the departure time. The supervisor said the terminal was closed and she would not board me. I was dumbfounded.

Ok, fine not a big deal, can I get on the next plane I asked, I just needed to get home– she said yes but there is a $958.00 charge? What this is unheard of I said, I already paid for my tickets and you are the one who will not let me board. I pleaded with her to help me get on the plane, I expressed that there was time to board, at least let me try. She would not change her mind and was adamant about not helping me. She then continued to tell me that she was not having this conversation and that I had to either buy the tickets from her or go someplace else, but she was going to finish up and close the counter. She was rude and inconsiderate, unaccommodating with a lack of any sort of customer service skills. This behavior and service was absolutely unacceptable and unfortunately, being held hostage by the supervisor at the Las Vegas Spirit Air ticket counter I had to purchase the flight for the next day, I was under a huge amount of stress as she was threatening me with closing the counter, and if I wanted to buy the tickets the next day I would have to pay more. I was under a lot of stress and was pressured to make the purchase as I had no recourse, nor a place to stay. I had to get back to Detroit and I could not extend my vacation.

As I was making the purchase I expressed my dissatisfaction with her and the service, she proceeded to threaten me. She threatened me with not allowing me the purchase, she kept on prodding me to continue to complain and speak more, like I was her child and I was going to be punished. Thinking of my wife and children and the fact that we were stranded by a Spirit employee, I kept my mouth shut and just purchased the tickets.

The supervisor’s Name is Roshanda. She did not provide me a last name.

I finally got somebody on the phone and he said to write a letter, then I asked him if the flight was full, he said yes - sometimes we overbook, blah, blah, blah, then then phone went silent as he put me on mute and then came back and said it was noted that I was late and there was nothing he could do. I called back a few hours later and got another CSR, he informed me the same thing, but he actually said the flight was full, and that they overbooked, and that the flight didn't actually leave until 10:35.

So I am still fighting to get this resolved - and if anyone is still thinking about purchasing from Spirit - Don't, they have an F reating on the BBB, also just google them and see how many complaints show up.

Good Luck
JB

by jb on Thursday, August 28, 2008

I have flown Spirit about twice (one round trip flight) and both times it was a disaster. They didn't have their act together, the plane was delayed BOTH ways for no reason, staff was rude and wouldn't update the passengers on what was causing the delay. Sure they have "cheap deals" but has anyone ACTUALLY booked a flight on their for 8 cents? I think they post false sales to get people to book through their website and then they get you with the hidden fees. I'm a Delta/AA/Frontier girl - you get what you pay for.

by Shahina on Thursday, August 28, 2008

I find spirit to be the most customer unfriendlyairline.

It is impossible to get anyone to answer the phone so you are left without resolution in many cases that are not addressed on there web site.

I have even tried emailing them on multiple occasions with no result, so caveat emptor, let the buyer beware. Low fares are not everything.

I also sense that they do some bait and switch when advertising exceptionally low prices. My expierence is that when you try to book a flight with these fares they are not available on the dates indicated so you have to trade up to a higher fair.

All in all I would rate them a 3 on a 1-10 scale with 10 being the best.

by KEN on Thursday, August 28, 2008

Watch them switching your flights. Booked a sale flight a couple of months ago when they opened up SAT-FLL route. Just checked to see what time of day I fly, and they switched my return to another day!

by Barbara on Thursday, August 28, 2008

Watch them switching your flights. Booked a sale flight a couple of months ago when they opened up SAT-FLL route. Just checked to see what time of day I fly, and they switched my return to another day!

by Barbara on Thursday, August 28, 2008

Watch them switching your flights. Booked a sale flight a couple of months ago when they opened up SAT-FLL route. Just checked to see what time of day I fly, and they switched my return to another day!

by Barbara on Thursday, August 28, 2008

I'm a member of the Spirit $9 Club. So far I've succeeded in scoring only one deal. Every other attempt has been impossible. Why?
Well, I'm at my computer all day. When a Spirit sales

by Jay in Boca Raton on Thursday, August 28, 2008

I guess my family and I are some of the few who are absolutely delighted with Spirit airlines. We have never had a single problem with any of our flights between Boston and Myrtle Beach, always on time, if not ahead of schedule. Service is quick and professional. Where else can I fly roundtrip between both cities for $38?
Keep up the good work Spirit!

by kathryn on Thursday, August 28, 2008

Spirit Airlines? Bad news! Haven't tried them and don't plan to. Just like RyanAir. In my book Customer service equates to aircraft maintenance quality.

Mr. Baldanza should care for his customers as if they were his PAYCHECK and his investors capital. By the way, who are they. Perhaps we should write them also!

by JTP on Thursday, August 28, 2008

I have flown spirit 6 times in the last year ... not a single problem. They are cheap and on time. You want to talk about Shady ... try united.

by Jim on Thursday, August 28, 2008

I have flown Spirit at least fifteen times and the ONLY complaint I've ever had is with the passengers. For some reason, people will pick the lowest priced tickets they can find and expect to be treated like royalty! It's either too hot, too cold, no food, ---if you want comfort, buy your own plane. If you want food and/or booze, eat at home! And PLEASE---try to teach your children how to behave in public. I have seven children and if they EVER behaved like some of the kids--they would be thrown off the plane----BY ME. The only two airlines I will fly are Spirit and Frontier--because of the "disasters" I've had with Southwest and Northwest. I am leaving next week on Spirit and look forward to the flight attendants humor.

by Nancy on Thursday, August 28, 2008

My husband and I just flew Spirt from L.A. to Detroit. Their airplanes are new. The flight was on schedule. The flight attendants were entertaining. The only complaints I would have is that the seats are very close together and you have to pay for everything: water, soda and "small" snack boxes. There was also a slight problem with seat reservations - apparently someone reserved the same seats on the Internet as with the airline so they were overbooked by a few people. I would not hesitate to fly Spirit again - their fares are EXCELLENT!!! and the aircraft new.

by CONNIE ALI on Thursday, August 28, 2008

In the past my actual flight experiences have been positive. However, at least for me the really good low fare days never seem to jibe on a RT basis. My true peeve is the recently added charges for seat selection. Maybe next a coin operated reading light?

by sam rothman on Thursday, August 28, 2008

Amazing how people either love or hate Spirit! I have had both expierences with them.

Due to physical issues we must fly the Big Front Seat so we tend to book very early.

On our trip from Detroit to Ft. Lauderdale for February 2008 (booked in early 2007) we found a much lower rate listed on Spirit's web site last fall. I called to see if they would refund me the difference and was told by customer service to cancel my flight and rebook at the new rate. Unfortunately I did.

After several weeks of not seeing the $900 refund on my credit card I phoned customer service and was told that they would NOT refund my cancelled flight. I attempted to explain what had happened but just as everyone has stated customer service refused to help. When I asked to speak to a supervisor I was told "he is too busy to talk to you" I offered to hold until he could talk to me and I was told "NO - call back later".

I was floored! The supervisor was too busy to talk to me and I could not hold??? You have got to be kidding!

I repeatedly called back later, making note of when and who I talked to, and was finally put through to accounting. The accounting department stated that they were refusing to refund my cancelled flight.

I tend to be a bit tenacious. :)

I found a phone number for the corporate offices in Hollywood, Florida. Too bad the phone system will not let you speak to anyone unless you know their extension.

Luckly for me there was an option for "employment varification" was an option on their automated phone system, getting me connected to the Office of Human Resources. I then requested the head/manager/administrator of their customer service division and was connected with the voice mail for the Manager's assistant. The voice mail box was full. I phoned repeatedly and finally did get in contact with this person. Even with the dates, times and names of everyone I had contacted it took several communications to get things moving. It finally took the manager over-riding accountings decision to get my refund.

It was far from the typical interaction but I would say to those having problems "do not give up". If you try politely, calmly and persistantly you might get through.

On the flip-side, when we have not had to make changes to our flight reservation we have had great luck with Spirit.

I would say that if you choose to deal with Spirit Airlines do it knowing that they have NO Customer Service - they have barebones cheap flights.

by Pam on Thursday, August 28, 2008

Mr CEO is either not very smart or fails to know human nature. A person is always trying to get from one place to another paying the least possible. What they are not willing to do is put up with being made a fool of. I, for one, would never travel on an airline like Spirit.....if they are so irrespectful of their "money machines" (clients), how irrespectful are they of the maintenance regulations. Recently the large airlines had to ground a large number of their planes due to maintenance irregularities....just think what tiny airlines do.

by G Lorenzsonn on Thursday, August 28, 2008

have flown several times, first was disaster......vowed never again, but price IS the defining factor. two or three times since, okay, never great.....But did email them regarding crass acronyms...never received a response...just figured low class advertising punks (used to work in the industry)

by jan on Thursday, August 28, 2008

My son flew Spirit to Costa Rica in January. It left late from Atlanta to Fort Lauderdale and when they arrived in Fort Lauderdale, there was no gate for the plane to taxi up to so they had to wait out on the runway. Fortunately (and amazingly enough) , Spirit held the connecting plane to Costa Rica an extra 2 hours for the passengers on the plane from Atlanta, so my son was able to make his flight. He also flew back to the states from Costa Rica to Atlanta and everything went fine. I wouldn't have booked Spirit for him except that it was cheap and we needed 2 one way tickets as he didn't know how many months he would be staying in Costa Rica. He also had a back up plan to stay at a hotel in Atlanta an extra night if he didn't make the next flight from Atlanta to home.

by IRIS on Thursday, August 28, 2008

I have had 2 interesting experiences with Spirit in the past year. The $9.00 membership cancellation never took place. Phone calls and letters produced no satisfaction and I was out the money.

In August I took a flight to Tampa. On my return flight home I arrived at the airport and after waiting 2 hours the passengers were told the pilots went out on strike and there would be no flights that day. The counter area exploded with every issue you could imagine. After a 2 hour longer delay in information we were told we could get a flight the next day- 36 hours after the original flight. To compensate the passengers they gave us a one year 100% voucher for, " any of our flights in the continental USA ". No arangements were made for hotels, food, etc. I was not happy with my delay but thought the flight might help a bit. From August 5, 2007 until August 5, 2008 I tried to use the voucher 4 times. I even had a death in the family and had to change 2 flights at $75.00 each. In all instances Spirit would not honor the voucher. I called them to check on the voucher and they informed me the voucher was not used in the year and it is no longer valid.
I have flown Spirit for many years and used them for my complete family. They have lost a family of loyal customers due to their total lack of customer service.
Letters and phone calls disregarded when told who to contact is an insult to the consumer. Hopefully, many more customers will join me and force Spirit to join the reality many airlines have experienced in the last couple of years- not enough passengers to stay in business due to becoming an airline that is no longer reliable, dependable and trustworthy.trusting airline.

by Ron on Thursday, August 28, 2008

I booked a trip for my daughter from Detroit to LA. The flight out was fine. The return flight was cancelled, so instead of arriving at 4:35pm Sunday she arrived at 6:50am on Monday eliminating a weekend pickup. Extra fees for seat assignments and baggage fees add up. The marketing ploy of excessive cheap fares makes Spirit feel like a desperate airline. I have flown Spirit in previous years and have been pleased. Now, I would have to really think hard before I plunked down my hard-earned dollars for a Spirit Air ticket. I'm not sure if I trust them any more.

by Ken on Thursday, August 28, 2008

I've flown Spirit Airlines for years to and from DTW and LGA. I've never had a major problem with them. I agree they're agents and FAs could be a little more friendly. They will always be my first choice when I need a cheap flight. If you find a great deal, like $27 RT for a flight...you can't pass it up.

by Steve on Thursday, August 28, 2008

The first time I booked with them was for my annual thanksgiving trip home to see my parents, and they cancelled the flight.

Apparently not enuf passengers booked. It was then too expensive to book on another airline and I missed the holiday because I couldn't afford it. Never again.

They wouldn't release my money very easily either. I actually had to request the refund, and got no compensation. They thot I wanted credit for another flight. They couldn't be more mistaken!

They are wrong. I won't be back, ever. Even free, I would pass - they are NOT dependable. I already have this years thanksgiving ticket thru Northwest.

I file "Spirit Airlines" under "never again" and I mean exactly that. Good luck to anyone who risks their $$$, time and trust.

Do youself a favor and pay afew dollard more and have peace of mind. It is worth it!!

by mn on Thursday, August 28, 2008

Spirit Airlines will never get my business again. I made reservations to Ft Lauderdale from Columbia, SC for a flight in Oct. The original travel dates were 22Oct-27Oct. The first change... now leaving 23Oct-27Oct, okay I could live with it. Not happy, but things happen. Two weeks later another change, now 24Oct-26Oct. Well this I could not live with. They would give me my money back if I wanted. Of course I want it. I booked on Air Tran, the times and dates I wanted for only a little bit more money. They can keep their airline and their sales. If it sounds too good to be true, it usually is. Good luck Spirit, you will need it.

by Ruth on Thursday, August 28, 2008

Ditto- website errors for baggage caused me to push submit about 8 times. When my CC statement arrived I was charged 8 x. Could not get a hold of anyone by phone. Finally had to have my CC company fight and reverse the charges which took 3 months. Also cannot unsubscribe from the 9 dollar fare club. So they keep charging me... What a nightmare. Luckily our flight was uneventful and actually good. But I literally prayed that we would not encounter any probs because I knew if we did it was curtains for me. I will NEVER fly with them again. It is worth the 10 or 2 extra to fly another carrier.

by John Doe on Friday, August 29, 2008

The worst. NEVER. EVER. AGAIN. I don't care what their sales are. They couldn't pay me to fly them again. 3 crappy experiences in a row. Forget it.

by lindsay on Friday, August 29, 2008

I am a corporate travel manager for a mid-size company. Unfortunately, I made a bad decision to use Spirit several months ago to send a good-size group of staff to a trade show in Vegas. I had the most horrible experiences when I called the CSRs when I had ticket changes, etc. I vowed never to use them again and never will. It is definitely not worth the so-called "savings."

by DW on Friday, August 29, 2008

We were oout of town for a wedding and received a call that my husband's elderly mother had been taken critically ill. We were able to get a flight out of the DTW on Spirit the following day-- (NW slowdown). On our way to DTW we received a call that she had passed away. My husband needed to get to his 88 year old father as soon as possible. When he got to the gate he was told that his early morning flight would not leave until noon. The rep told my husband that the plane had not flown yeaterday and that they were still repairing the plane from the damage that a bird had done to the engine. The rep told my husband that the chances of a flight were questionable and under the circumstances told him that he could probably get a refund for his ticket. We were unable to get any refund or to even have the coupon name changed to a family member in the DTW area. Spirit does not service the western NY area and the ticket has now expired. Fortunately Airtran put him on a flight-- the last seat and got him to FL.

by C Wood on Friday, August 29, 2008

It is just not worth the aggravation and stress you are subjected to in order to save a few bucks. I also had a bad experience with lost luggage with Spirit and trying customer service on the phone was an impossibility. I went to their main headquarters in Mirimar, FL in person to get some answers and or compensation but was given the run around. I will never use this airline again even if I was given free tickets!

by Bill Miller on Friday, August 29, 2008

SPIRIT SUCKS!!! I'm just glad to read that I wasn't the only one who felt this way about an airline who has terrible customer service, unwarranted booking and delay issues, provide little to no information when it's most crucial to its customers, etc.
I avoid this airline and have paid more to fly others. But, can't blame anyone for jumping on low fares they offer...It's a damn shame that we have to sacrifice everything that is important to us consumers to save a few bucks!!!

by Zak on Friday, August 29, 2008

I also had a problem canceling the $9.00 fare, they never answered the phone. when they did answer I was on hold for at least a half an hour. So I just let it go and paid the additonal $40.00 time is money. I don't even know what I am paying for. In a year I have not even received one e-mail from Spirit Air, nor have I received any discounts.
Did you know Spirit now charges for booking your seat in advance. I do not agree, but ok pay for an isle seat, but a middle seat. Spirit does not inform the customer of this until the flight is booked. I was choosing my seats after I booked the flight and there was a $60 charge for 3 seats. When I travel, I want to sit with the people I am traveling with. Now you are forced to pay to sit with your family or take a chance of being all over the plane. When do the extra charges end.

by charmaine on Friday, August 29, 2008

"Big Front Seats?" WTH? That should be more than enough reason to not consider booking with them.

by kim in maine on Friday, August 29, 2008

Flying on Spirit airlines was an adventure. True to form of other comments I have read, my experience was similiar. My connecting flight from Fort Lauderdale to Atlanta was cancelled due to the pilot not showing up. Meanwhile, my connecting flight from Atlanta to NW Florida had to be rescheduled. Spending a whole day in airports was not my idea of completing what was otherwise an enjoyable vacation in Puerto Rico.

by cynthia on Friday, August 29, 2008

I'll never fly Spirit again regardless of price. They dumped my family and about 10 other people in Ft. Lauderdale on a trip to St. Thomas. Their flight that was to connect to flight to STT left a little late. They said mechanical problems. In FLL, they let STT flight leave without out waiting on the people who booked from Atlanta to STT. Would have only been ablut 15-20 minute wait. Then they made no arrangements except to book us on their flight 24 hours later. The agents in FLL said the delay by our flight was weather related and they would not pay for anything-food, cab or hotel. The weather was good in Atlanta and FLL. The agents diid not like one man getting upset and told him they would make sure he did not get on the next day's flight either.

by Frank Winn on Friday, August 29, 2008

My family have grown very frustrated with Spirit because we used to experience great service from them, at amazing prices. Now the last 6 times we've flown, the flights have been delayed by 3 or more hours. In one case, six. No courtesy is extended as far as explanation, (most times the attendants have been quite snippy when asked), and whatever happened to meal vouchers? Also, I have a problem with their pricing, in the respect that they are running a different sale almost every day and it appears you almost get "penalized" by buying early as the same seat may be offered up at a deep discount, sometimes as close as two weeks from departure. Many airlines will refund the difference in the form of a future travel voucher, when this happens. Aparently, not Spirit. This past March, when I caught a $60 price decrease for my impending flight departure, I was told by CSR Jason, "we don't care if your fare decreases 5 minutes after you buy it. We won't refund the difference." Nice customer relations!! We avoid Spirit now and anyone who cannot be flexible with their travel times/days, should too. We joke that their flights aren't full enough so they purposely delay to combine. Maybe there's some truth there. We have never gotten a definitive reason for any of the delays we've experienced. In this case, the adage "you get what you pay for," is quite apt, in my opinion.

by Wanda Derico on Friday, August 29, 2008

I have flown on Spirit Air Lines 3 tmes out of Detroit to Saint Thomas USVI, without incident. I will use them again.

by Geoff Armstrong on Friday, August 29, 2008

I have flown Spirit twice R/T Wash.D.C. to Fort Lauderdale at next to nothing fares.Admittedly, the fares are often hard to actually book. The first time, our flight out of DC was delayed over 3 hours because the pilot could not verify the amt of fuel & had to wait for a mechanic from another airline. Then there was a fire in the terminal and we had to deplane. We were given a $100. credit for our trouble, which the airline couldn't find later on. I was able to get the credit recognized finally, but may not be able to use it because of the 1 yr validity, which I wasn't told about. All in all, for the price, I can't complain. No problems on other 3 legs.

by jfk on Friday, August 29, 2008

Without a doubt the worst airline for customer service ever. Do yourself a favor and fly any other carrier. It may cost a little more but the savings in aggravation and time will be worth it.

by Lawrence on Friday, August 29, 2008

We had one successful round trip with Spirit Air...and saved several hundred dollars. On our second trip with Spirit Air, we successfully flew to destination...it was an "okay" flight. But then, my husband and I needed to fly home 8 days earlier than planned. We made 30+ phone calls to Spirit Air without speaking to a live person. We spent hours on the web to contact them about our cancellation...but couldn't do it. We had absolutely no trouble making a new reservation for our early flight home. We tried, in vain, to cancel the old reservations once we got home. No luck. Finally got hold of someone, whose supervisor said that you cannot cancel the return half of a round trip ticket, not even a week before the scheduled return flight...No refund, no voucher for another flight. We are being fully charged for the second half of a flight that we tried to cancel within their 1 week guidelines, and couldn't! Contact sites listed on their own website do not work. Want to sit by your companions?...O.K., but reserving seats costs extra money for each seat reserved. No liquids or food are served on flights, unless you pay for them...including water. Airport staffers had us change gates three times while awaiting boarding time...and then had us to return to original gate to actually board the plane. Ticket counter personnel are not authorized to fix problems, just to issue tickets and check baggage (you pay for each bag checked). Fare prices listed do not include taxes and fees imposed on the airlines, and these can add $200-$400 to the airfare. (This is not Spirit Air's fault.) We saw 2 different flights at 2 different airports being cancelled. (They were not our flights.) In both cases, Spirit Air staff members were consistently rude with stranded passengers...no help locating hotels, even at midnight for families with small children or some very elderly passengers. I will pay more for our next flight (which is currently being planned) and fly on another airline.

by PCZKd on Saturday, August 30, 2008

I took advantage of a LOW introductory fare in April for travel Sept 6 -11. The departure/arrival times have been changed 3 times (for travel on the above dates). The last change was a later return date. In calling the Customer Service number, I found that the flights on my scheduled date had been cancelled. Fortunately I am retired and one day doesn't make a difference. However, I wasn't pleased that I had the choice.

by ann of Ft Lauderale on Saturday, August 30, 2008

RE: Spirit Air - We flew 3 times from Atlanta to Vegas on Spirit cheap fares. Enjoyed it very much. No problem with reservations or billings. (or anything else) Then they stopped flying that route. Therefore, I cancelled my $9 club membership online, with immediate results and no problem.

Thank you Spirit Air...

by terry on Sunday, August 31, 2008

RE: Spirit Air - We flew 3 times from Atlanta to Vegas on Spirit cheap fares. Enjoyed it very much. No problem with reservations or billings. (or anything else) Then they stopped flying that route. Therefore, I cancelled my $9 club membership online, with immediate results and no problem.

Thank you Spirit Air...

by terry on Sunday, August 31, 2008

without reading all the other posts, my immediate and continuing experience with spirit airlines is that once they got my cc business that was all that they wrote. I have NEVER been able to book one of their lower fares (page not ready yet or all sold out) and I was billed immediately the $40 when I forgot to use the cc one month. THIS is the real business they are in. Imagine any other business having the user mandatorily employing their card with no other benefits. Amazing but bastardly marketing policy. Most deceiving

by delilah on Sunday, August 31, 2008

I have flown Spirit on deeply discounted ($8,$9 etc) flights three times. Once to Aruba and twice to New york. The experience has been wonderful! On one occasion Spirit was late and caused me to miss a connecting flight on another airline. They were kind enough to let me fly free of charge to my destination on Spirit. They have always been kind, helpful and effecient. I will continue to book Spirit whenever I can.

by Linda on Tuesday, September 02, 2008

My experience with Spirit has been good as far as the flying part goes. Good fares, no long delays, no lost luggage, etc. However, they do have problems:
1) Their site triple charged me for luggage and it was impossible to get it fixed. They said I should fix it at the checkin counter with a long line of glaring passengers behind me and after several months have passed. They promised to fix it via email but never did. I had to have my credit card company fix the charges.
2) While they have some cheap, last minute prices, they tend to stick it to early buyers and it's getting worse. I recently tried to book my annual spring Detroit to Ft Lauderdale trip and found it was over twice the price of the last few years. I booked a Northwest flight first class for less than Spirit's cattle class.

by Spanky on Wednesday, September 03, 2008

It is unfortunate, that while my flight experiences have been satisfactory, after joining the $9 Spirit Air club, I have profound problems booking flights and have given up, thinking this must be the Airline's way of making it prohibitively difficult to book flights on the site, and misppropriate the $9 fees and goodwill of it's cutomers in the process. After re-signing and having my card billed, the site still invites me to "join " because of my 'Expired" membership.
Get it together...if you can't run a web site...will your flyers trust your ability to keep a metal box aloft safely and on time?

by Brian Eagar on Monday, September 08, 2008

I just booked a flight from Atlantic City,NJ to Orlando,Fl and had some problems picking our seats. After all the information was taken I decided to go with the Big Front Seat and before even getting back to the seating the computer accepted everything and clicked off the site. No comfirmation number, nothing. Tried calling the 800 number to get it all straightened out and kept getting persons that did NOT speak english. I must of called that night about 10 times and was really frustrated and stopped calling.(the last person told me he was in India) The next morning I again tried to get an english speaking person on the phone and even asked to speak to a supervisor to no avail. The last person I spoke with I think she said her name was Elizabeth said she would speak very slow for me and if she could not help me she would transfer me. after being on the phone with her almost half an hour I was able to get the seats but had to pay another $20. My husband and I have flown Spirit before and never had any problems before but after all this AND not being able to get an ENGLISH speaking person we will think twice about it( I live in the USA, why would I call India when I am having a problen) Hopefully the flight will be good..................

by Debbi on Wednesday, November 05, 2008

I have flown spirit airlines many times. It is a cheap airlines that only charges you for what you need.
You must play by there rules or you will be skrewed.
Last month when at FLL airport, I had a problem because I arrived late (so them claim). I was told I had to rebook and pay for a new ticket.
I found a agent ( Thomas Russo ) who was understanding amd explained where I made my mistake. He was able to waive some fees and help me get on the next avaliable flight.
At least they have some nice people working there!

by Jon Wright on Monday, November 24, 2008

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by x9005cb on Friday, November 28, 2008

I have 160,000 frequent flier miles generated from credit card transactions and, now, Spirit Airlines flipped the script on me and I have to send them a letter to request a flight at least 7 days in advance, rather than just getting it set up on-line or using miles for last minute trips (like decent airlines do). Add to that additional fees for bags and seat assignments. There is no question... Spirit sucks. They didn't always suck, but they truly suck now.

by Joe on Monday, December 01, 2008

Spirit Airlines; they were never the paragon of customer service in the past but only recently has my experience shown just how deep that rabbit hole of bad service goes.

Call me a fool but I had decided to sign up for their "$9 Fare Club", feeling it would pay for istelf quickly. However upon booking my first flight after signing up, I got 2 receipts for my flight. First came the amount I agreed to. Then one with an additional $9 charge which arrived one minute later. There was no $9 button when I was booking and I never agreed to (or was even shown) the extra $9 charge! It was in error!

Naturally I called Spirit. They said there was nothing they could do, only being a reservations desk. I asked to be transferred to the right department or at least get the number. They said there WAS NONE. I asked for a supervisor who told me that there was no number where I could call to get rid of the erroneous charge. Only an address where I could write in the hopes they would refund me. I was aghast there was NO NUMBER where I could reach an accountable party!

Anyway, I tried writing a few emails including responding to the one "welcoming" me to the $9 club. I got a response the next day saying "as a one time courtesy we've cancelled your membership and refunded your $9. Have a good day". I wrote back, asking about the $40 fee I paid to join the club! Naturally if my membership has been cancelled, I wanted the $40 back as well!

Sadly, the response the next day merely said "there are two ways you can sign up for the club - $40 for a year or the $9 trial. Have a nice day". I wrote again saying "please try to understand the situation - I was DOUBLE CHARGED. Since you took it upon yourself to end my membership, I'm due not only the $9 back but the $40 back". The response simply was "you were refunded the $9. Have a good day".

WHHHAAAAA???

I wrote twice in response. First trying to explain the situation again. Then another saying "this communication is clearly not working. I officially request to speak to someone. Have your supervisor call so we can work this out". And I left my number, of course, with each email.

At this point, no one has responded again or called.

Well, forget them. I will have to dispute the credit card charges. Spirit won't keep my money.

This goes beyond bumbling customer service. This behavior was either dumb beyond belief or it was crooked, trying to charge me something I never agreed to. Maybe it's a little of each.

Well... I'm going to be telling this story to people. I don't demand the brightest or best customer service people... but I want to be able to CALL someone to remove bogus charges they put on my bill!!!

Oh, for a final note... there's also a $2 charge on my credit statement which I never approved. I don't know WHERE that came from. Spirit will have to answer to the credit card company.

by De-Spirited on Friday, December 19, 2008

De-Spirited: Apparently these folks are fired Delta employees....oh, no...NOT fired for their incompetence (otherwise they'd still be at Delta) but fired because they LIED about that sixth grade education they swore they received!!!!! Oh, but we're not fooled with "Deer Kustamer"...so siree Bob! (I believe these folks are the REAL "Nigerians" masquerading as folks from the Dark Continent when in fact they are at a call center in Detroit writing us those bogus emails)

by Jill Gott on Friday, December 19, 2008

I purchased a ticket last year. My son has been diagnosed with cancer and I cannot use the ticket. I have asked Spirit to change the name so that my mother can come visit and they will not do it. I have never heard such a thing. There is a headquaters address that I wrote to and there is a number but you never get to talk to anyone. This is outrageous and I plan to report them to BBB.

by teacher1616 on Monday, February 09, 2009

Teacher1616: Here's what you do: First write to them and SAVE a copy of the letter. State in as few words as possible your situation. Acknowledge that you know that their policy is not to change names but ask that they make an exception. Mention the cancer. Include a brief typed letter authorizing Spirit Airlines (HPPA laws require this) to call your son's Oncologist and verify he is a real person, has cancer, and is unable to fly. Wait for a reply. If you hear nothing in 4-6 weeks go to your local TV stations action line. TV stations love stuff like this and I guarantee you will get results if a TV station takes up your cause (I have a husband undergoing cancer right now, I know what you are going through) I hope you get results. It is a SMALL thing and Spirit can take this opportunity to redeem themselves if THEY JUST WANT TO!!!!!!!!!! Please let us know if it works!!

by Jill Gott on Monday, February 09, 2009

Oslo... on a business class ticket. The moral - always be sure your ticket starts or ends in the USA!!!Thanks for sharing it.
Nice article, very helpful. Thanks!
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by Nike shoes ! on Monday, November 02, 2009

I have flown spirit 6 times in the last year ... not a single problem. They are cheap and on time. You want to talk about Shady ... try united.

by free online games on Thursday, November 05, 2009

United, shady...well now...let's not be too quick to snatch away the trophy from Delta...they've worked hard to earn the Shady #1 spot, let's let them bask in the glory until I get 'em to cough up my award ticket!

by JGott on Thursday, November 05, 2009