| Author | Messages | |
Maya Bhagat
Posts:2
 | | 03/22/2007 7:54 PM |
| Last week, I attempted to secure tickets from this site.
On both occasions after selecting the flights, itineries and prices, and only after they took my credit card details, responded with:
" Sorry, but no fares were found on your selected itinerary." and
" Your reservation failed to confirm. Please select a new quote below, most likely due to one flight being sold out. The airline may have update the seat availability.
When attempting to contact a representative, none was available by phone, and nobody responded back by e-mail!
Is this site legit? How can legal action be taken to prevent them taking credit card info, only to not have valif tickets? Do the airlines to which they are pulling flighht info need to be contacted to stop this fraudulent behavior?
Your thoughts and advice - valued.
Cheers,
Angel Flight | | | |
| Jill Gott
Posts:451
| | 03/23/2007 1:14 PM |
| | I direct people to BBB's online web site for complaints and info. Not to be overlooked is your local news channels' action line, they love these types of stories. I hope you promptly called your credit card to cancel out. | | | |
| nancy walker
Posts:2
| | 04/06/2007 11:55 AM |
| | I, also, have had serious problems with Travelation. I am owed a refund for flight reservations that were canceled due to bad weather. This was in December, and I have yet to receive my money. Each time I call, I talk to someone in a foreign country, and I am told that it will be anywhere from 14 to 30 business days. There is nobody that actually works for Travelation to talk to. It is so frustrating that I could scream! The latest word is that I'll see my refund by late April! Grrrrrr! | | | |
| nancy walker
Posts:2
| | 04/06/2007 11:56 AM |
| | I, also, have had serious problems with Travelation. I am owed a refund for flight reservations that were canceled due to bad weather. This was in December, and I have yet to receive my money. Each time I call, I talk to someone in a foreign country, and I am told that it will be anywhere from 14 to 30 business days. There is nobody that actually works for Travelation to talk to. It is so frustrating that I could scream! The latest word is that I'll see my refund by late April! Grrrrrr! | | | |
| Bill Watson
Posts:2
| | 06/07/2007 7:30 PM |
| That's strange. I've never had an issue with Travelation, and I've booked travel at least a handful of times through them. I've consistently gotten good rates and service.
Actually one of the main reasons why I prefer them is I know for a fact the call center in American (San Diego based I believe.) My travel experiences have always followed Murphy's law, and the ladies over there are always helpful. | | | |
| Bill Watson
Posts:2
| | 06/07/2007 7:31 PM |
| in = is
Ooops, typo. | | | |
| Maya Bhagat
Posts:2
| | 06/08/2007 2:37 AM |
| It's great you had those experiences... I was not as lucky,
Not a comforting experience... twice over.
What telephone number did/do you use to get a favorable response? I had a voice-mail, and no return calls back.... | | | |
| isolde stiller
Posts:1
| | 07/28/2007 7:07 PM |
| Regarding Travelation.com and SUPER service !
I had several great experiences with them. I made flight arrangements for several people ,both for Bangkok and India with them as well as interior flights in India . I have gotten good rates and fast over night express tickets . I can only recommend the site for their efficient service and competitive prices !!! I had no problems talking to the people in san Diago . I think this site is above most others in speed and price. | | | |
| Julia Rosato
Posts:1
| | 09/12/2007 1:00 PM |
| | Have booked over eight reservation with Travelation in the last three months--no problem ---- received good prices ---- and must say one of the few on line travel services that you can always reach and English speaking customer service rep---who are willing to work with you---so far A+ in my book!!!! | | | |
| Shannon Posley
Posts:1
| | 09/24/2007 12:13 AM |
| | The same thing happened to me. This made me very worried, especially after I selected a different flight and got the same message. | | | |
| Travelation Customer Support
Posts:2
| | 11/14/2007 3:08 PM |
| We are sorry for any confusion with the booking of tickets. When we recieve all of your information including credit card info, we send you a confirmation to let you know we have recieved it. We then contact the airlines to get confirmation from them. However the content from the airlines is so widely spread that by the time you request a flight, it might already be full. It is important that you know that your credit card information is never saved. If you need to contact us for any other reason, please feel free to call us at (619) 435-3675 or through e-mail at helpdesk@travelation.com.
-Travelation Customer Support | | | |
| Travelation Customer Support
Posts:2
| | 11/14/2007 3:12 PM |
| | We are so sorry to hear about your concerns with travelation. As far as cancelations, missed flights, bad weather, etc., we are often subject to the rules of the airlines. We are located in San Diego, and we don't have any international support centers. Anyone that you would have spoken to would be in the U.S. If you are still in need of any assistance, please feel free to contact us at (619) 435-3675 or through e-mail at helpdesk@travelation.com. | | | |
| MarkieMark
Posts:1
| | 12/03/2007 5:13 PM |
| Ttravelation is THE WORST! I had a flight from Denver to Aruba booked 1st class through Travelation on US Airways. When I confirmed our flight for this Thursday, I was informed that the flights had changed and we would miss our connecting flight in Charlotte. US Airways said they sent the change to Travelation, but I never was advised. I have to go a day earlier now and spend overnight in Charlotte, no other flights available. They also screwed me at the hotel charging $95 for a $50 rrom at La Quinta.
Tell everyone you know NOT to use Travelation!! | | | |
| Michelle
Posts:1
| | 12/29/2007 4:27 AM |
| I had a problem happen to me last year only with www.orbitz.com I booked a fight from Ontario,CA to North Carolina. I called orbitz.com to make sure my seats had been booked. I got some girl who I could hardly understand her because she did not speek much English.
I called Delta Airlines and spoke to an travel agent. I was happy that I did that because I found out that the fight was payed for but the seats weren't booked. The travel agent at Delta booked the seats for us.
I also got very luckey because that fight got over booked. I just had my e- ticket and got to board the plane. Mean while these other poor people where stuck in the airport. I wood not go through Oribtz.com again. | | | |
| Jill Gott
Posts:451
| | 12/31/2007 4:04 PM |
| | Where you can get snafu'd up with Orbitz or any other aggregator is when you book with multiple airlines. Therein lies the problem most of the time (but not every time) If you are flying out Delta and Back on United, for example, and a portion gets canceled each carrier will pass the buck and toss you to and fro Orbitz (Travelocity, CheapTickets etc.) I only do a multiple ticket if it is super low and preferably non-stop, if I have to pay a few extra bucks on the airlines' web site to avoid a multiple ticket I gladly pay,,,,,,,,you decide! | | | |
| heymrsmeadows
Posts:3
| | 03/08/2008 9:38 PM |
| I just called and was connected to the "supervisor" Donna Woods who claimed that the military and their wives were stupid and rediculous. She proceeded to belittle me and tell me how arogant I was and then she said she hoped to never see another military member or wife again. I asked her if it meant anything that the military is part of the reason we are free... she said "It doesn;t matter a thing that the military serves our country, as far as [she is] concerned the military is worthelss and serves no purpose."
HMMM real nice for a supervisor! I asked if she was serious and she proceeded to say how arrogant and rude ALL wives were and that we Think we deserve preferential treatment because of our husbands, then she said she hoped my husband dies in combat!
I plan on writting a letter and sending it to the company along with my congressmen and my husbands commanders. This comment will be posted on ALL military spouses and familiy websites... gee considering there are over a million people who serve or are family members... and we travel often when we move... well guess we won't be using them
If Travelation would like to redeem themselves a sincere apology is expected. A HAND WRITTEN letter and a public apology to their military and familiy members. Also, Ms. Woods wil need to be removed from the company.
I am not asking for a refund, cancelation or anything else.. The purpose of the call was to ask about the difference in weight allowances. I have an international flight from SFW to TOkyo with a weight limit of 23K and then the domestic flight from Tokyo to Okinawa if 15K... how is that to work?
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| Bill
Posts:3
| | 03/19/2008 12:57 PM |
| | As I remember, you can either limit your luggage weight to 15kg on both flights, or you can pay excess for 8k on the domestic flight. | | | |
| lonetraveler
Posts:1
| | 03/22/2008 3:41 AM |
| travelation.com is supported by an agency named travel support. they also support asia.com, airgorilla.com, smartfares.com. and who knows who else. this agency claims the peopel who work for travel support are "not travel agents" and because you booked "online" they are not obligated to help you. theyl also throw the terms and condiations in your face. I bought an airline tickets to go to rome and i got really really sick and couldnt go. i called the support to see if i could reuse the tickets. i was told i could but i would have to pay a service fee to "exchange" my ticket on top of waht the airline charges. the airline charged 200.00, the support charged me 150.00 and then there was a difference of 127.00 so in the end i would have to pay so much more money to reuse my ticket it was almost jsut a wash. this support is ripping people of by charging outrageous service fees to book and change tickets. i dont know if their are laws about this kind of thing?
i would tell everyone you know about this!!!!
I asked for higher ups and they would not give me information because they didnt know who owns the compnay and found out that they jsut support the websites, like answering thier calls and charging all their fees but didnt know who owns the websites too. i dont know if the webiste takes some of those outrageous fees too, but it sure sounded fishy with all these website worked on by one company. | | | |
| Travelation.com
Posts:4
| | 03/25/2008 8:52 PM |
| Dear lonetraveler,
Travel Support is indeed a full service travel agency that does help certain sites with their ticket issuance and customer service, although that is not the focus of their business. There are many fufillment companies out there, so what travel support does is not in any way shape or form unusual. They do not support asia.com, but they do help some of the sites mentioned.
Your airline ticket to Rome was extremely cheap and had many restrictions on it, which is extremely common with low international fares and they either cannot be changed at all or have high penalties for changing them. EVERY TRAVEL SITE HAS TERMS AND CONDITIONS THAT MUST BE FOLLOWED AND ANYONE BUYING ON ANY TRAVEL WILL BE SUBJECT TO AIRLINE/TRAVEL SITE RULES, there is nothing unusual about this practice. When an exchange needs to be made, there is work involved, it doesn't just happen like that in a blink of an eye, it does take some time to exchange a ticket the right way and fees are necessary to pay for the time and effort involved, which can range anywhere from $50-$100 per ticket. Airlines charge customers for meals/pillows/aisle seats/fuel surcharge/exchanges/refunds/baggage/mileage redemption etc... and everyone has to pay them, but when a travel site charges a fee for service to take care of a problem, it's a ripoff??? Travel Support issues hundreds of exhanges every month and 99.9% go through with no problem.
Travel Support is a very reputable company that has been established for years and issues thousands of tickets a week with thousands of satisfied customers. In addition, unlike many other sites, all travel support agents are indeed actual travel agents with an average of 7-9 years of experience or more in the travel industry and they are proudly 100% US based, no outsourcing whatsoever, this is one of the main reasons these sites go with travel support, they help the US economy and create US based jobs.
We empathize that lonetraveler was sick and was unable to travel, but that is out of our control. Anytime anyone buys anything on the internet, there are rules, terms and conditions and the buyers are responsible to follow them.
Thanks for listening.
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| Travelation.com
Posts:4
| | 03/25/2008 9:00 PM |
| In response to heymrsmeadows on behalf of Donna Woods:
We would like you to know Donna Woods has been travel agent for over 25 years, and has never before, and never would say any of the things you are claiming below.
Donna has family members, friends and neighbors who proudly serve in the military. She is in no way, shape, or form anti-military. She is a professional person, and would never say or even think these things. When Donna answered your call, and wanted someone to pay for your frustration at the airport. During the course of your conversaion you talked over Donna several times. Despite this she made every effort to obtain your Record Locator so she could attempt to help you. She was able to gather that you were furious because you had to pay All Nippon Airlines an excess baggage fee. You stated that your husband is in the military and protecting our country and therefore you should not have to pay excess baggage fees.
Unfortunately, you mis-took Donna's comment about the baggage charges have nothing to do with your husband’s military status. It is unfortunate that this conversation was escalated to a heated level, but given her experience she was able to handle herself with the up-most respect for you, and your situation. In spite of your refusal to cooperate, Donna maintained professionalism and without second guessing, provided you with her full name and urged you to contact our helpdesk for further assistance.
Travelation would like to sincerely apologize to anyone who believed this blog. We value our employee's hard and dedicated work. They make every attempt to satisfy our consumers's needs and requests. Unfortunately, we were unable to help you avoid this extra baggage fee.
If you, or anybody else reading these blogs, would like to speak to a customer representative, please call our help desk at (619) 435-3675 or e-mail at helpdesk@travelation.com.
-Travelation Customer Support
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