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Forums > Airfare Comments > Airline Problems
Subject: NorthWest Airlines
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Author Messages
Loma Hicks
Posts:6
AFWD Newbie
07/26/2006 8:01 PM  
While I was sitting on the toilet at the rear right side of the aircraft, the toilet sprayed blue chemical on my skin. I quickly cleaned
it off and in twisting around to do so (in cramped quarters) I strained
my neck and shoulder muscle.

I was VERY alarmed that the chemical might cause a burn or rash so I was in a bit of a panic to get it off my skin. After I cleaned it off myself then I cleaned it off of the toilet seat and area. In doing so, I noticed that there were blue stains on the seat and about the toilet seating area which indicates to me that this may not have been the first
time this has happened.

I told the flight attendant what had happened and she went to have a look and could not understand how or why it had happened. She was very nice and said that
she would keep an eye on it. But, I know that only means that nothing
would be done unless someone else would suffer the embarrassment of coming forward to say that it had happened to them. And I understand that and I do not fault her. On the whole flight home I was fretting over what was going to happen to my skin and, for a few days after the flight, I was still worried.

This was a very outdated aircraft. I heard someone on the flight mentioned that this aircraft was going to be retired after this flight.

The movie screen was one of those large center screens for all rows in its viewing area. There were
no personal controls for the fans and the radio controls on the arm rest were stationary and difficult to see or use. There were broken springs in the back of my husbands seat which made it uncomfortable to sit in.

Due to all the malfunction on this aircraft, I was very concerned that the flight may not make it to its final destination.

When I contacted NorthWest about what had happened I get this reply, "We were genuinely concerned to learn about the incident you described and apologize for the inconveniences you suffered".

In repeated emails with
Milos Vilosovich
Customer Care
Northwest/KLM Airlines
I was constantly patronized.
"Inconvenience!"
More like a shock to my nervous system!
I was offered nothing, not even a discount for a future flight.

I had never expected much but I thought that if they really valued me as a customer then they would have offered something (however small) as a gester of good will. Nothing more.

I fault the airlines because they must have known that this aircraft was not suited to be flying. All its malfunctions could not have only just showed up on this flight only. Four of the over head bins were very difficult to get them to stay closed and they would pop open during take-off. They were the old type of bins that swing out and down over your head.

Going on with other maulfunctions:
The film for the emergency instructions would not work and the attendants had to do the demonstration themselves. The microphone would cut in and out during their demonstration. Also you could tell that at least one of the attendants was not prepared and did not know just what to do when giving the emergency
demonstration. Good thing there was no emergency. Maybe he was a disquised flight marshal, who knows.

One of the pull-down screens for the movie kept falling down during the flight. One of the other screens that I could see was never put up and I would not be surprised
if the reason for that was because it would not go up or it would not stay up. The aircraft remained unpleasantly warm during the entire flight. (The cabins on aircraft generaly are cold at high altitudes).

My husband and I had requested a low fat meal and we were served
a low fat meal when it was the main course but, otherwise we were given
high fat food when it was not the main course. On the last leg of our flight home we were given a very greasy baked or fried
cylinder shaped roll of dough as the low fat meal. Fortunately the flight attendants were able to give us what everyone else was having which was not as greasy and had at least SOME nutritional content.

Value their customers????
They value their customers so much that they put utility boxes under almost all the seats so that the passenger has not enough leg room.

They value their customer so much that they put them in seats that are broken (I have sat in at least 5 such seats in 2 years).

They value their customer that they consistently run out of some of their beverages (once that included bottled water).

They value their customer so much that they recirculate the fuel fumes into the cabin when preparing for take-off.

Last year when I flew on NW in the US and International flights I was so very dissatisfied with my experience on every flight that I swore that I
would never fly NW again. Obviously, I did fly NW again and the only reason was because of the cost. But, in the months to come, if I can fly with another carrier for close to the same cost, then I am sure I will do so. I have flown with other carriers for US and International flights
in the past and I have been very happy with the service on almost all of my flights. But, on NW it has been just the opposite.
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Forums > Airfare Comments > Airline Problems > NorthWest Airlines


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